Bank of Queensland Bewertungen 

I still don't have full access to my accounts after the debacle of internet/app changeover in November and here we are in February the following year.
Has cost hours of pain for me and the customer service staff who are stuck in the middle of this I.T. mess. Whoever has been overseeing this needs to be removed from the role immediately amd have someone start tidying it up. Why was there no testing of these systems before releasing them to the customers? There appears to be major linkage issues between accounts, app & internet banking page that shouldn't be that hard to fix.
Thanks to the patience of customer service staff they managed to get me online access to one account.
Now I have individual logins for these few accounts. I sometimes have access to transferring funds & still can't even update my address details. They are updated in the internet page and not on the app - the physical statements are going to the app address which doesn't let me update.
I'm so confused I have to have a list & flow chart before I dial so I remwmber what's currently working and what's not.
I've lodged a complaint that has brought no response. I've tried using the online chat and the internet banking site sends me back to the app and the app says no, no help available - got that right anyway.

They locked my app and forced me to call to resolve. Waited one hour in their call centre queue. I then called again at 8 am sharp and waited another hour and still no answer. Would rate them 0 if I could. Now not going to resolve the issue.

Every weekend and every morning before 6am constantly having problems just doing the basics like trying to log on or transfer money from one account too another it's just not good enough seriously considering switching banks !!

If I could write 0 I would . Over three and a half ours on the phone waiting they call that “ we will be with you shortly”!! “We are working hard to get to you”

What a load of cobblers.BIQ Changed our credit cards to BOQ. From ME bank , no choice! Did it right on Christmas so no working cards !! Couldn’t access accounts ! I had to apply after my husband got his card so I still haven’t got my card!
And now we have to change over all our direct debits which is very inconvenient.

Worst bank ever.

I have a query over an unexpected charge. I have been attempting to make conact four weeks. They will not answer the phone or repond to text or email
I would prefer zero stars.

They WERE fabulous.
Now I haven't been able to access my online accounts since October 2025.
Not even a simple balance!
They no longer answer the phone at branches or tech support.
God help you if hacked no help now offered.
Bummer.
I loved this bank, seen in minutes if you actually go in.
And it's a real pain to change banks but no alternative now.
Sack the idiots who messed this up!!!!
Oh and GET THIS: when I first complained I eventually was offered a WHOLE 33 CENTS FOR REPARATION!!!!
I think this bank is going down.

Clunkey app that does not work all the time ,poor customer service eg waited for over 1 hour to speak to someone to get my credit card to work but the card shows restricted even though they said it works fine. This is the most incompetent Bank I have ever had the misfortune to deal with and I am a new customer with BOQ who is now applying for a westpac credit card ,cannot wait to dump this shit Bank.

After trying 4 times for several weeks to get the myboqapp sorted so can view and pay my credit card account, I got through today after waiting 56 minutes !
But was then transferred directly apparently to wait another 12minutes. The woman refused to help me and said she was hanging up and ending the call as security details did not match. Been banking with BOQ for approximately 20yrs and have our home loan with them. Perfect credit history. I was shocked as our details are up to date and have been for some time. My pleas were ignored. Going into our local branch does nothing as they don't handle the credit cards. Ridiculous and we will seriously consider going elsewhere despite singing their praises all these years.
Very upsetting and disappointing.

Boq shut the 2 closest branches to me , Sent my card to the wrong address even though I had updated my address months before and Centerlink has better hold times. 30 minutes on hold is an absolute joke.

Dreadful phone banking app. Please get with the times. The display of accounts is clunky. ING, NAB AND MACQUARIE BANKS are all capable of setting pin code log-ins and authenticator app to avoid requiring signing in and having to enter your customer number and full password. The account summary is basic. If you have a mortgage and an offset account, the account summary shows the total re-draw available on the mortgage, and not the true owing (unless you click on the account - then you will see the true balance). This is confusing and deceiving.
The completed transaction list is bulky and ridiculously long if you want to check past transactions.
Ugly display. If you enter your password wrong expect to have to call them during office hours to fix. The online option fails to send the sms in due time and almost always takes time to rectify. In this day and age of needing to remember so many passwords, BOQ don't make it easy or secure to establish a pin number instead of needing to remember the password you are forever changing because they don't accept a pin or authenticator app.

Furthermore, every transaction you do, no notification (many banks like Macquarie are already doing this). A simple text message to show you've just tapped your card and made payment isn't hard BOQ. It's also handy when overseas and you'd like to see the conversion cost. BOQ certainly not capable of that, or able to offer anything similar to what online banks can offer.

Outdated. Look to Macquarie or ING if you want an innovative, leading, FREE banking that offers so much more in terms of everyday accounts and savings accounts that actually have good returns and zero fees.

I can’t believe how bad this bank has become I’m out can’t even access my own money after 30 years I’m so done 8 phone calls at 1.5 hrs each and nothing is sorted still

BOQ why are they banking? useless and over the past few days I had to spend hours trying to obtain answers to simple questions relating to new account.

(Our Client Service Centre is here to help 24/7, whether you need emergency assistance or just an account balance check. If you have any questions, give us a call on 1300 160 160.
you will be sent a temporary password by SMS within the next 24 hours. Once you receive your password, follow these steps to register.)

its over one week and
I am still on hold waiting for someone to assist me.
A very dissatisfied customer

BOQ are utterly useless and over the past 4 days I had to spend over 4 hours trying to obtain answers to simple questions relating to new accounts I have set up. I have had to do this as the bank did not send me any communication relating to the reduction of a bonus interest rate on my old Fast Track account. The fact that there are 2 different logins to the different accounts is not use friendly. The people in the call centre answering customer calls are very good at apologizing for the issues. As I write this message I am still on hold waiting for someone to assist me.
A very dissatisfied customer

Treated bad at Melbourne City Branch

I have never felt more unwelcome in a place of business. The receptionist at this branch is beyond rude—they are downright hostile. From the moment I stepped inside, they tried their best to chase me out with an incredibly nasty attitude, even it was not busy at all.

Every interaction was filled with visible annoyance and zero professionalism. Not a single smile, just pure resentment. It honestly feels like they were hired specifically to get rid of customers. If you want to be treated like an enemy rather than a client, this is the place for you. Absolutely pathetic.

BOQ has become an absolute joke. They "fixed" a system that didn't need fixing, and now I can't even access my own money on weekends. They put credit cards on their own app which is glitchy at best and needs all these different types of verification which has just over complicated something that should be simple. If this isn't fixed soon, I'll be closing all my accounts and going back to Commonwealth. I definitely do not recommend!!

I worked for this Bank when it based itself on strong customer service however certainly not the case now. Have wasted over an hour on hold at their call centre. Wrote several emails which weren't responded to for weeks and only after sending more emails. They sent me a complaint reference number but actioned it no further. I've had enough. Going elsewhere can't waste any more time.
Finally can I just say that it is hard to believe this organisation is part of the regulated banking system in Australia. Someone is definitely asleep at the wheel

always issues either online or in the branch systems not working internet not working just ongoing dramas.
we are looking to move to another bank with our 3 loans and mortgages.

Terrible customer service. Branches never answer the phone, long waits on main phone line..if they answer at all. Transfers from one Boq account customer to another can take overnight. Forget about sending or receiving money quickly… daughter sent me $ on Fri… Monday 9:30am… still waiting for bank to do it. This is known accounts. Terrible online banking. What was once a bank that offered a better customer experience than the big banks, now is horrendous, slow, inefficient and outdated. We are changing !

Disgusting customer service. Actually no customer service.
Can not access credit card rewards. Unanswered phone calls. Unresponsive emails.
Adelaide BOQ could not assist. Can not open myBOQ app as it will not accept my phone number that I have held for 20 yrs.
BOQ service used to be the best. Newtown branch in Sydney was outstanding. BOQ closed the branch.
Absolutely disgusting service at the moment all round. I think they are about to lose many, many loyal customers.

I have never seen a worse display of customer service. I emailed the bank via their secure system 19 Dec complaining I could not access my money nor pay money to my credit card to allow me to use that. I filed a formal complaint via their complaint system which has gone unanswered and have not had a response. I am now contacting AFCA as I can not even transfer money from my account because they have cancelled my BOQ Secure access. DO NOT BANK WITH THEM EVER!!!!