Brayleys Cars - Brayley Honda Ruislip Bewertungen 

I’m disappointed with the level of customer service I’ve received. I took my car to the dealership because the air conditioning wasn’t working, and as the car is still under warranty, I expected the issue to be dealt with promptly.

I was charged £180 for the initial investigation, after which the dealership identified the fault and confirmed that it should be covered under warranty. However, it has now been over two weeks with no meaningful update. I’ve had to chase the dealership myself, and despite doing so, I’m still waiting for an update on when the issue will actually be resolved.

The technical issue itself is one thing, but the lack of communication and customer service has been particularly disappointing. I would expect much better communication and ownership from a main dealership, especially when the car is still under warranty.

Excellent service very good staff were very helpfull

Good people & good communication. Service completed on-time, with post service technician video.

Service went well and good support but expected car to have a wash and vac as per my prepaid plan which was not done. Rang twice and left messages before getting through at 3rd time and being told Honda has stopped this! I was not informed. I would never had gone for a prepaid plan if I was told at the start that wash and vac, and roadside support, were added extras and could be withdrawn at any time

The process was smooth and everything was great. Amy was very helpful and friendly

We have been customers of Honda Ruislip for many years and have come to rely on a high standard from all the team; from booking the service, checking in on the day, updates and reports during the service, and completion and collection.

was kept informed while servicewas carried out

Excellent service. Booking in service was easy. On srrival at Bushey Heath nice to be greeted by name and with a smile.
Vehicle was taken taken through and I was advised of collection time to suit
Paperwork ready when I came to collect my car.
Sad that the valet service Id got used to in the past is no longer available
The live video of the service carried kout on the day is very reassuring
Thank you, I will be back

The assistant was calm and collective and happily answered all the questions I asked. She explained the invoice well and I was satisfied at the end.

All the CS interface side of the job was excellent and appreciated the use of mob tech to select job options, etc, but there was a problem. The two rear tyres were replaced with two new tyres with different pressures (about 7 PSA) so setting off the tyre fault icon on return home. It's a bit basic on modern Hondas: ensure correct pressures and reinitialise the deflation warning system. Which makes you wonder what else was missing from the service procedure! Might as well just take the car to some backstreet garage if the dealer is not on top of servicing their own cars. Otherwise, a very good overall job.

Excellent customer service and clear communication.

Excellent customer service. All very helpful.

It was a great experience. I was met by a very nice polite young lady who booked my car in and made notes of my concerns. I was contacted re the servicing by a polite person and offered suggestions to make the engine work better and I was contacted when it was ready.

Excellent. The staff I met and talked to were excellent and the experience was trouble free.
(The VW dealership wash the car before returning it

The after sale Service has lost its appeal no washing the car and giving it back nice and clean on top of that a collection fee went up from £30 to £50 doesn’t justify that since they are using your car to drive it. Nothing to be proud of better to up grade to another dealership who can take care of the customer and give a service one can talk about it’s so impersonal doesn’t feel like it’s HONDA!

I’m hard of hearing, yet they insisted on calling me for one reason or another. The service charge was as expected with the exclusion of the air con service. The car was 3 years old when I bought it. It should have had the air con service before being sold to me. I paid an extra, unexpected £160 for that. Ouch! Also, very disappointed that Honda do not wash and clean the car.

Excellent service from Brayleys. I received an update on the work required & the Service & MOT were completed very promptly. Thank you.

The Receptionist was very polite and informative

As a long-time Honda owner I have been coming to Brayleys for many years for servicing. Their service dept is nothing short of excellent, the staff are very polite and welcoming, they discuss any repairs or replacements with you and all work done is of a very high standard as befits a Honda centre. They also take car safety seriously so no complaints whatsoever, and they even have a tea/ coffee machine for their customers which I never forget to use! In fact I'm so happy with my experiences over the years I even persuaded my sister to buy Honda from Brayleys as their reliability is legendary. Highly recommended!

Very disappointing they are not interested in the Customer and their needs. It took all day to diagnose something they already knew. Over three weeks ago and then the Work cannot be carried until approved under waranty and part ordered. The service has deteriorated drastically. No transport, pick up service any more. Your car isn’t cleaned. the reason we bought our second HONDA was because of the high level of service we originally received previously.