Great experience at Kia. Liv was incredibly helpful, friendly and professional throughout, making the whole process easy and stress-free. The only downside was having to wait a couple of months for an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was my first year service, waiting about an hour option. The reception was very efficient, the show room was clean, I were offered coffee/water while waiting and my car was ready within the hour.... Mehr ansehen
Unternehmen hat geantwortet
The staffs were very helpful, when I arrived one staff member park my car for me as the car park was full, and told me to go into the reception and will come in and make me a drink, which she did. Wh... Mehr ansehen
Unternehmen hat geantwortet
I have been servicing my old-model Kia Niro for the past 3 years at Enfield Brayleys. Dawn Peer has always been great at servicing. She always takes extra care and attention, listens and tries to find... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktinformationen
Great Cambridge Road 680, EN1 3WX, Enfield, England, Vereinigtes Königreich
- 0208 419 1500
4,3
Hervorragend
534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 27 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Team is really friendly!
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Bruno, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
My car was showing active air flap…
My car was showing active air flap system light and I went their after 7 hours they find small crack in front grill which is not link with air flap they refuse to fix my car and my still under warranty I waste my whole day
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Thank you for your review. Unfortunately, the damage to your car is directly related to the active air flap issue and the repair can't therefore be paid for by KIA's warranty. We can see that you made an all-day appointment, which explains the timescale. Rest assured that all undamaged components remain covered by the warranty (subject to service history).
Excellent purchasing experience
Excellent unbiassed and unpressured experience. Knowledgeable staff. Everything happened on time as promised.
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi John, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Friendly and efficient service
Welcoming and professional service
All queries answered and detailed feedback given
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent service from Chris very…
Excellent service from Chris very helpful and a trouble free purchase. Love the new car!
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Lucy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very pleasant and competant reception
Very pleasant and competant reception. Help in finding parking.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Madhu, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Exceptional and attentive staff Brayleys
Exceptional and attentive staff and Dawn with her colleagues made me feel very relaxed about my car and it’s services with Brayleys in GCR.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Debs, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Not very happy just for a MOT it took…
Not very happy just for a MOT it took them a whole day
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Loulia, Thank you for your review. We appreciate your feedback and will forward this on to the management team at this dealership to investigate further internally. Best wishes
Professional and courteous.
Professional and courteous.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Kia service 20th February
Booking very easy. Staff very helpful and friendly
However, I booked the service well in advance and emphasised I needed a manual courtesy car....
None were available however. I will be booking my next service layer in the year and will expect a manual to be available when I need it.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent Customer Service at Brayleys…
Excellent Customer Service at Brayleys Kia!
I recently had my car serviced at Brayleys Kia, and I couldn’t be more impressed! The customer service was outstanding, and the whole process was smooth and efficient.
A special mention to Adele, the service manager, who was incredibly helpful and friendly. She went above and beyond to ensure everything was taken care of, making the experience hassle-free. Her professionalism and dedication truly stand out.
Highly recommend Brayleys Kia for their excellent service and customer care!
Records,
Mussie Mebrahtu
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Mussie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I wanted a progress update on our new…
I wanted a progress update on our new Kia and was given information and assurance required.
Chris has been very helpful and patient.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Shockingly bad communication...
Shockingly bad communication...
I took my Kia Niro into Brayley Kia because the petrol cap wouldn't open.
I was told the new part would take 2 to 3 days and they would be in touch.
After 5 days of hearing nothing I rang and was told the service dept would ring me back - nothing.
Rang back 3 days later and was told the service dept would ring back - guess what? nothing.
Rang back after 5 more days and was told I'd been booked in for the part to be fitted - nobody had bothered to tell me .
Dropped the car off and got a call saying the car was ready.
Went to pick it up - car wasn't ready .
I really don't know if I've been lied to - why tell me the car was ready when it wasn't?
Now I have to drop the car off again - this issue has now been going on for over a month!
I feel really badly treated.
6. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hello and thank you for your review. To clarify, we carried out an inspection for you free of charge and our Mazda-trained technicians found that your required brake pads and discs - no fault was found with the calipers. Kind regards.
Was easy to drop off and pick up with…
Was easy to drop off and pick up with no delays.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Diana, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent customer service
Chris Morgan has consistently offered a great customer service
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Ty, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
My car service…
My car was serviced and then cleaned inside and out. Any issues were highlighted to me on the service sheet.
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Alice, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Service Record keeping
Just checked my service book for second yearly service (26/09/24) from buying car new from them and found that book had not been stamped and when they sent me an invoice copy today they had completely got the mileage incorrect. Not just the one mistake but two - sloppy
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Thank you for your review. Naturally we're sorry to hear that the paperwork was incorrectly completed and have asked a member of the team to contact you promptly. Kind regards.
Very welcoming staff
Very welcoming staff.
Efficient and caring.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Ann, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Collected car, love it!
Collected my car from this dealership, had a smooth appointment and everything was perfectly explained thanks to Ahmed! 10/10 rating!
24. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Arjan, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Great customer service
Great customer service from the staff and I always pick up my car after service when it has been cleaned. I highly recommend the dealership.
🙌🏾🙌🏾🙌🏾🙌🏾
21. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Kia Enfield
Hi Godfrey, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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