Left on hold for an extremely long amount of time. Poor customer service. This happened again today for the 2nd time this week. Call them and see for yourself. They answer the phone then don’t return... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Trying to handle a death benefit for a sibling who has a special needs trust has been an absolute abhorrent situation. The process has been ongoing since February 19 and there is no resolution in site... Mehr ansehen
Unternehmen hat geantwortet
I just spoke to Arafat who kindly and patiently answered my questions about my account. He also carefully spelled out the names of the associated websites so that I could further access information.... Mehr ansehen
I had a basic question about converting a term policy to a whole life option (this was after a received a letter from Brighthouse about this option.) When I call the phone number listed on the corresp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Lebensversicherung
- Finanzberater
- Versicherungsagentur
- Versicherungsmakler
- Hypothekengeber
- Finanzdienstleistungsinstitut
Vom Unternehmen geschrieben
We're Brighthouse Financial. We are on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (""Brighthouse Financial""). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies. © 2023 Brighthouse Financial, Charlotte, NC 28277. Brighthouse Financial® and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates.
Kontaktinformationen
Vereinigte Staaten
- www.brighthousefinancial.com
1,6
Ungenügend
28 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible customer service
Terrible customer service
No option for CC payment or for bank wire. They accept only checks.
Needed to wait 30 min on the line until managed to speak with an agent.
The agent was rude.
8. August 2023
Bewertung ohne vorherige Einladung
Very Patient Representative
I just spoke to Arafat who kindly and patiently answered my questions about my account. He also carefully spelled out the names of the associated websites so that I could further access information. I was very appreciative of this.
2. August 2023
Bewertung ohne vorherige Einladung
Since July 2022 Through December 2022 Terrible Service
Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.
6. Juli 2022
Bewertung ohne vorherige Einladung
The representative I spoke to was very…
The representative I spoke to was very knowledgeable, congenial and honest. I could not get your website to co-operate and ARAFAT walked me through it and answered all my questions.
6. September 2022
Bewertung ohne vorherige Einladung
Very helpful representative
I hope this is the correct location to leave a review for BrightHouse Financial. I have Windows 11 and it seems like BING tries to take over every operation.
I had received a notice from BrightHouse regarding my account. I was not familiar with some of the requirements of that account. I called but none of the pre-programmed responses fit my question. I was able to get a representative on the line rather quickly. I was not aware of several account nuances. A representative, ARAFAT, was very helpful explaining the differences in the account. Additionally, he took care of an item that needed attention. I was well satisfied with the telephone experience with the representative and his knowledge of the situation.
24. August 2022
Bewertung ohne vorherige Einladung
DANGER! CAVERSHAM FINANCE
DANGER! DANGER!! CAVERSHAM FINANCE
DANGER!! DANGER!!
PLEASE DO NOT TOUCH!!!
BRIGHTHOUSE/ CAVERSHAM FINANCE ARE THE BIGGEST BUNCH OF CROOKS GOING!!!
I WENT BANKRUPT OVER A YEAR AGO AND ALL OF MY DEBTS WHICH INCLUDED THE DREADED BRIGHTHOUSE WERE PLACED ONTO MY BANKRUPTCY ORDER.
AFTER 1 YEAR ALL!!!!! ALLL !!!! OF MY DEBTS WERE WROTE OFF INCLUDING THE PIRATES FROM BRIGHTHOUSE/CAVERSHAM FINANCE.
HOWEVER, THE PLOT THICKENS!! I WAS TOLD BY THE OFFICIAL RECEIVER THAT THE ONLY DEBTS THAT CANT BE WROTE ARE
CSA
FINES FROM A JUDGE
AND ANYTHING TO DO WITH GOVERNMENT FUNDS AND TAXES.
BUT BRIGHTHOUSE AND CAVERSHAM FINANCE BELIEVE THAT THEY ARE ALSO PART OF THIS LIST!!
THEY HAVE REFUSED TO RECOGNISE THE BANKRUPTCY ORDER AND CONTINUE TO CHASE ME FOR THE DEBT AND ADD OVERDUE PAYMENTS TO MY CREDIT FILE.
I HAVE AGAIN SPOKE TO THE OFFICIAL RECEIVER AND CITIZENS ADVICE WHO HAVE CONFIRMED THAT BRIGHTHOUSE
AND CAVERSHAM FINANCE ARE TOTALLY IN THE WRONG AND THIS DEBT NO LONGER EXISTS!!!!!! EXCEPT FOR IN THEIR HEADS!!!
EVERY TIME WE CONTACT THEM WE ARE TOLD A TOTALLY DIFFERENT STORY FROM THEIR SO CALLED TRAINED STAFF AND ARE ALWAYS LIED TO!!!!
NO WONDER THEIR BUSINESSES KEEP GOING DOWN THE DRAIN WITH THE MUPPETS THEY HAVE WORKING FOR THEM!!!!
ANY WAY THE OFFICIAL RECEIVER, FINANCIAL OMBUDSMAN AND CITIZENS ADVICE ARE BACK ON THEIR CASE ALONG WITH MY OWN SOLICITOR.
I'LL KEEP YOU ALL WEEKLY UPDATED.
BUT PLEASE CHECK THE SMALL PRINT FOR ANYTHING TO DO WITH BRIGHTHOUSE OR CAVERSHAM FINANCE!!
DANGER!!! DANGER!!!! YOU HAVE BEEN
7. Februar 2022
Bewertung ohne vorherige Einladung
Customer Service ?
Requested a withdraw from my annuity over Two (2) weeks ago. Sept. 21, 2020 to be exact. I still have not received it and it was for a substantial amount. Called customer service on Oct. 5, 2020. After being on hold for Three (3) Hours and Fifty One (51) minutes my phone died. Called back, again on line for Four (4) Hours and Thirty Two (32) minutes I hung up. No customer service. No one that you can talk to. And NO money. My money.
7. Oktober 2020
Bewertung ohne vorherige Einladung
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