British Transport Police Bewertungen 

Used the rail guardian app....but not simple to understand what to do so took me ages. A guy on train was threatening people. Crowded train so conductor not available. Police called me. Expected me to give my personal details when everyone could overhear. Said they would check train at Doncaster. Train didn't go to Doncaster. I feel like the Rail Guradian App is not useful.

Saw btp7374 the one that looks like uncle fester absolutely hilarious parts 1-2-3 my wife and I are still chucking, what a fine representative of British transport police, are they all that as funny as uncle fester

I was thinking of giving a second star because there was effort to make a Rail Guardian app, but that app was designed just to be a web shortcut, and it almost insults one's intelligence to have it.
I wanted to report incidents a few times now, but every time I go to the website, I need to put aside 20 min of my time to tell them more about myself before I can do anything else.
And the TfL doesn't care enough to employ more staff who could monitor and penalise antisocial behaviour, even though it could provide a good revenue.
I'm unsure if BTP are short on staff, resources, or what, but as they are now, they are not fit for service.

Car broken into at Haywards Heath train station parking within full view of CCTV cameras. Filled out report, spoke to station, spoke to BTP and numerous emails back and forth for for them to tell me it’s not worth investigating for them. Well the cost to me was a few hundred pound and I still have to pay £11.30 per day when I have to park there knowing full well that my car isn’t safe and that if broken into nothing will be done.

How can I thank the British transport police for helping at Leeds station with support and help also gave me a special treat with blessings god bless British transport police I want to say a big thank you for being a 5 star you guys are better than met police

Arrogant, disrespectful lackeys of the train companies.

Only giving 1 star to write review. I work for Southern and was assaulted, all be it minor by a teenager asked to get off a pedal cycle.
Reported incident and waited for a response to obtain full details.
Couldn't get through on the phone to chase report up so emailed. Got no response from that so lodged a complaint and was told I would be contacted in a couple of days. Over a week now and still nothing. Feel sorry for the traveling public. Very poor service and total lack of interest.

BTP officers are just as rude as other police officers, majority of them have no life experience or have no idea how to talk to people. Not helpful they just wanna get rid of you and not listen.
No wonder we don't trust the police

I texted their number when i was abused on the train by an English man if course the message didn't even go thru .tired ringing then took one hour and didn't even answered 😒.
Services of a civilised country at their best keep up the good work ,scams.

Absolutely disrespectful and unprofessional service!

These people keep being paid by the members of the public without showing their respect to do whatever, even minimal work. This is my personal experience with them when a matter was reported and they did not want to spend even a minute to investigate it. On the top of that they are so arrogant not to consider complaints against their lack of motiation.

It looks like they are happy to keepbeing funded by the public and to feel proud of themselves to be part of the UK authorities. Of course there is no need for them to do anything more.

My suitcase was stolen off the train last month. Part of the hold music details the number to text and the email address, so I thought I would send an email while I waiting. I filled out all the forms the website told me too and was surprised how the description box had a word limit so I couldn't detail my whole itinerary.
When I finally got through to an operator, I told him I'd done this and asked how effective the btp are in finding stolen property. He became highly passive aggressive towards me after this.
A week went by and I requested an update. Another week went by without hearing anything and when I rang them again, they said they had no record of my crime report on file and as it had been two weeks, there was no longer any cctv available.

I still do not understand how this could have happened and wouldn't be surprised if the operator had deleted my report (I don't know if he would have been able to do so, it's just a suspicion).

The person I spoke with did a great job at calming me down, a hysterical parent. My daughter was in a carriage frightened by an angry group shouting at people and banging windows. Thanks so much for the calming support, patience, and people skills. It was a great help to me, and it also helped my daughter stay calm knowing there was that support in the background. No idea how they got me calmed down, but thanks so much.

I was attacked on a bus. Tried the text see it, say it sorted. No one even had the courtesy to respomd

Shocking absolutely shocking! Filled twice for a subject access request due to being attacked by a dog on a train, all I wanted was a copy of my report that I filed.
My solicitor provided me with an email address of a police who said I had to request it as he could not provide her with a copy due GDPR (fair enough).
I then email and This is the response I received
“Unfortunately that is not something I can help you with as it's not something covered by my team” that’s it. Are they for real not pointing me in the right direction or an apology for not getting a response.

Just disgusting.

A huge thank you to the British Transport Police Officer that came to my aid this morning. I broke down on the extremely busy Painshill Roundabout Cobham Surrey during rush hour. (Not a pleasant experience) My car lost all power, so no hazard lights to warn other motorists. Fortunately for me officers had stopped to assist an RTA and I was able to get their attention. They stayed with me and arranged to have my vehicle rescued to a safe area where I am now waiting for the RAC.

I had a large suitcase stolen on a UK train, reported it immediately but it took 2 days to even receive the full form. After chasing 2 weeks later, turns out they’re not investigating and forgot to send a letter to that effect. Very disappointed and definitely feeling less safe on trains now.

British Transport Police is by far the worst and the most incompetent justice institution! I do not have words to describe how bad these people working there really are. Is clear to me what UK is all about..... This is not democracy, is idiocracy..... A country where police arrest
and abuse disabled and vulnerable people for free just because they can't get to real criminals.
In 7 years of UK i have never ever seen a real thief or criminal arrested. But i seen hundreds of times police abusing old people, disabled people, foreigners that just needed information to find their way around...... Including myself and my wife.... BTP, you are a disgrace! Don't call all UK's private media when your cops get abused! Call them when your incompetent staff bullies and abuses disabled, old and vulnerable innocent victims! Shame! Big shame!

Today, 15.05.2023, at Leeds Train Station, around 7 pm, myself and my girlfriend were verbally and physically abused by the most incompetent justice people called ,,BTP". Instead of helping us, these people behaved like bullies : (big massive man and aggressive blonde female), actually abused us. The woman blocked my way, touched me inappropriate a few times and i allmost got arrested for a 23£ double train ticked that i paid for and shown to them. I had my personal Trainline online app and the original printed paper tickets.
Despite that, the blonde b.t.p. woman abused my disabled girlfriend with absolutely no reason and threaten both of us with illegal forced arrest.
After the 2 b.t.p. saw the tickets, they changed their mind and they disappeared, without apologizing at least for the problems they caused us, and they just to run away and pretend nothing happened.
Is this uk's Police???
I wonder..... If i was a big mafia boss or a famous rich person, would they behave the same? I am sure 100% not!
Police in UK discriminates and bully innocent people to do their corrupt targets! Every time we encountered Police, we had issues with them! Why? Because we are foreigners and poor! UK Police.... A disgrace!

Not a very good experience with these people. Officers are rude, aggressive and unsympathetic. You need to employ better quality people. You are damaging public trust in your organisation.