Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have tried to list things more than 10 times in a row I keep on getting error messages that I can’t add the brand name And when I did it as unbranded my ads all got rejected I then tried to conta... Mehr ansehen
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Mehr ansehen
Unternehmen hat geantwortet
A total game-changer! I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The proc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktinformationen
3 Chandos St, W1G 9DH, London, Vereinigtes Königreich
- hello@byrotation.com
- www.byrotation.com
3,9
Gut
796 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I had a great experience
I had a great experience renting a dress for a wedding. The renter was extremely helpful, understanding and communicated fast. Some renters I tried to communicate with didn’t reply or were quite slow, so I would recommend messaging the renter before you go ahead. The process overall is more expensive as you have to pay for next day signed delivery and you also get charged for the cleaning fee etc. But overall it is worth it to wear an item you wouldn’t normally be able to afford, or don’t want to buy it to just wear once!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi Lou
Thank you for sharing your experience!
We’re delighted to hear that your dress rental for the wedding went smoothly and that your renter was helpful and responsive. Your tip about messaging renters in advance is really valuable for other members of the community.
We understand that additional costs like next-day delivery and cleaning fees can add up, but we’re glad to hear it was worth it for you to enjoy a special outfit without the commitment of buying.
Thank you again for your thoughtful review we hope to help you find many more outfits you love!
Best regards,
The By Rotation Team
Love love love and have rented for…
Love love love and have rented for years keep coming back every time
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi Camilla
Thank you so much for your amazing feedback!
We’re thrilled to hear you’ve been enjoying renting with us for years and that you keep coming back.
We can’t wait to keep helping you find what you love next.
Best regards,
The By Rotation Team
Brilliant customer service to get my…
Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that Fia was able to help and that your issue was resolved smoothly.
We truly appreciate you taking the time to share your experience thank you for being part of the By Rotation community!
Best regards,
The ByRotation Team
Allows theft of items and does nothing to recover
My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.
the renter then never returned the address and said it didn't arrive.
Byrotation essentially said sorry nothing we can do.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi Lana
We’re very sorry to hear about your experience and understand how upsetting it is when an item isn’t returned as expected.
We’d like to assure you that we have strict processes in place to investigate and manage any reports of theft or non-returned items. In cases like this, having postage insurance is essential, as it provides protection in the rare event that an item goes missing during delivery or return.
Our team always does everything possible within our policies to support both parties and ensure a fair resolution. If you’d like us to review your case again, please reach out to our support team with your reference number so we can take another look.
Best regards,
By Rotation
Terrible experience with this app
Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi Katie,
We’re really sorry to hear that your Lender didn’t ship your item on time. We understand how frustrating that must have been.
Refunds can be issued when an item is returned within 24 hours; as this requirement wasn’t met, our support team needed to carry out an investigation into the postal dispute.
We truly appreciate your patience and your feedback regarding the time it took to receive updates during the process. These types of queries can take some time to resolve as we work with multiple parties to reach a fair outcome.
Thank you again for sharing your experience, your feedback helps us do better.
Best regards,
By Rotation
Good app - will use again
Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.
Rented 3 items for my wedding, no issues.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you! We’re glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.
By Rotation makes it so easy to hire the perfect outfit for any occasion
By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.
I always recommend it to friends. Thank you!
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your kind words! We’re thrilled to have been a lifesaver and appreciate you recommending us to your friends.
Great platform
Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you! We’re thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!
Easy to use app with great pieces…
Easy to use app with great pieces available to rent
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback! We’re glad you enjoy our app and the selection of pieces available to rent.
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback! We’re glad you found renting and buying clothes easy and enjoyable.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
Great communication and beautiful dress…
Great communication and beautiful dress in pristine condition. I loved wearing it!!
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!
I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo
I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!
First timer…and honestly will rent again
First timer…and honestly will rent again
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your lovely review!
Max 999 was so helpful with my…
Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!
Lovely lender and a beautiful dress
Lovely lender and a beautiful dress, perfect for the wedding I was attending!
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.
Great first experience
Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.