Right from the very start when we walk into CAS our Saleman Nitin Vatwani made our purchase an absolute smooth and positive buy. He new exactly what we were looking for an had a tremendous amount of... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Mehr ansehen
Unternehmen hat geantwortet
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Unternehmen hat geantwortet
Dealing with Canadian Appliance Source was very easy. One price for delivery, hook up and haul away your old machine. Just easy.
Unternehmen hat geantwortet
Unternehmensdetails
Über Canadian Appliance Source - Calgary South
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Kanada
- 4034569681
4,7
Hervorragend
2028 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer Service is not a priority
We came in to the store as returning customers. Fortunately there were no major hiccups during our previous experience, and a piece of that may be that I picked up the items from your warehouse.
This time around was not a good experience for me and my family. Unfortunately, I will not return to CAS and will gladly pay a premuim at other retailers to experience much better customer service
The 3rd party delivery service you contract are non responsive, and lack ability to update customers. I understand the gap between CAS and 1st class appliance delivery, but CAS needs to be accountable for their actions. Your call centre for after hours/pre-delivrry support lack basic tact when dealing with customers. The system being utilized for updates is rudimentary and lacks the ability to instill confidence in customers that their delivery will be successfully.
When we had selected our product you advised of an alternate product, upgraded to be exact, which we procure. We did not receive what we were shown at your desk. The bottom rack cutlery holder showed up different. After reading your policies online, coupled with the frustration from this whole experience, I decided to not waste my energy on working to make this right. My best bet is to look for an after market bottom rack with the correct cutlery holder.
7. März 2026
Antwort von Canadian Appliance Source - Calgary South
Dear Sean Campbell,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and the concerns with delivery and communication.
We understand how frustrating this must have been, especially as a returning customer. Please note that missing items are not handled by the delivery team, and would need to be addressed through the store or our after-sales department. We sincerely apologize for any confusion and the inconvenience caused throughout this process.
We kindly ask that you reach out to aftersales@caslp.ca with your order details so our team can review and assist you further. We appreciate your feedback and regret that this experience did not meet your expectations.
Sincerely,
CAS
Your guy with the green pants was…
Your guy with the green pants was awesome. Both were great and pleasant.
16. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team, including “the guy with the green pants,” made such a positive impression and provided pleasant, helpful service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Great experience
We went in knowing what we wanted, and our sales associate made the purchasing and delivery coordination very easy. No pushy sales tactics or anything. Great experience. Thank you CAS
16. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi Thomas,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear your sales associate made the purchasing and delivery process easy and stress-free, with no pushy sales tactics.
It’s wonderful to know your experience was positive from start to finish. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Antwort von Canadian Appliance Source - Calgary South
Hi Nassir,
Thank you for your review! We’re so glad to hear that Ima provided such helpful support during your experience.
We truly appreciate your business with CAS and are happy we could assist you. We look forward to serving you again in the future—please feel free to share your experience with family and friends, we’d be delighted to help them as well!
CAS
Antwort von Canadian Appliance Source - Calgary South
Hi Tim,
Thank you for your great feedback! We’re so glad to hear you enjoyed our competitive pricing, friendly service, and smooth warehouse pickup experience.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Antwort von Canadian Appliance Source - Calgary South
Hi Van,
We appreciate your kind words and are so glad that we provided respectful service. Thank you for your feedback!
CAS
I called the day I purchased my washer…
I called the day I purchased my washer and drier. Was put in the call back cue and no one ever called me back
7. März 2026
Was great experience and I wish I tried…
Was great experience and I wish I tried this company sooner. Fast and efficient
6. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi Jessica,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that our service was fast and efficient. It means a lot to us that you chose CAS, and we’re so glad we could deliver for you.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to share your experience with family and friends—we’d be happy to assist them as well!
CAS
Un service rapide
Un service rapide! Merci à Sonia Clair
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Appliance Source - Calgary South
Bonjour Sarah,
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez reçu un service rapide et que Sonia Clair a su bien vous aider. Nous ne manquerons pas de lui transmettre vos bons mots.
Nous apprécions sincèrement votre confiance envers CAS et espérons avoir le plaisir de vous servir à nouveau bientôt. N’hésitez pas à recommander nos services à votre famille et vos amis — ce sera un plaisir de les aider également!
CAS
Great service
Great service, quick ordering with current promos applied, trackable/live delivery service; quick and respectful delivery staff! Better than Trail Appliances! We will use them again.
5. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi Brittany,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience—from quick ordering and applying current promotions to tracking your delivery in real time. It’s also great to know our delivery team made a positive impression with their professionalism and respect.
We truly appreciate your business with CAS and your kind words. We’re glad to have earned your trust and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to assist them as well!
CAS
Antwort von Canadian Appliance Source - Calgary South
Hi Jason,
We're happy to hear that we provided quick, honest help. Thank you for your positive feedback; we appreciate it.
CAS
Excellent customer service from agent
Excellent customer service from agent, Arwyn Bheekhoo! Prompt reply to my phone call. Very polite response and quick resolution to my issue. Thank you!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Appliance Source - Calgary South
Hi Wanda,
Thank you for sharing your kind feedback! We’re delighted to hear that Arwyn Bheekhoo provided prompt, polite, and helpful service and was able to resolve your issue quickly. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Amazing service and always on time.
4. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi Marygold,
We appreciate your feedback and are so happy to know that you received amazing and punctual service. Thank you for your business!
CAS
Nitin Vatwani (CAS) was very helpful in…
Nitin Vatwani (CAS) was very helpful in assisting us with the selection of our new Frigidaire electric range oven. He is very knowledgeable and provided relevant information on the technical aspects of the product that convinced us of our decision. Thank you.
3. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi John,
Thank you for sharing your experience! We’re so glad to hear that Nitin Vatwani was able to assist you with the selection of your new Frigidaire electric range and provide helpful, knowledgeable guidance along the way. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Sales person was knowledgeable and…
Sales person was knowledgeable and delivery was extremely smooth and quick.
Overall, Awesome!!
10. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hi Randy,
Thank you for sharing your feedback! We’re delighted to hear that our sales team provided knowledgeable assistance and that your delivery experience was smooth and quick. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Should have gone to Trail Appliances
I didn't realize when I received an additional 10% discount (to match what Trail was giving me) that it cancel "installment" of fridge.
I tried Canadian Appliance (big mistake) and I will return to Trail Appliance now.
2. März 2026
Antwort von Canadian Appliance Source - Calgary South
Dear Jodi Gibson,
Thank you for sharing your feedback. We are sorry to hear that your experience was less than satisfactory.
Regarding your inquiry about installation, our free fridge installation and water connection service (a $179.00 value) is available to customers who purchase items at the advertised online price.
Since your purchase included additional discounts, this specific offer is no longer valid.
We apologize for any inconvenience this may cause.
Thank you kindly,
CAS
Antwort von Canadian Appliance Source - Calgary South
Dear Olha Maruniak,
Thank you for your feedback. We see that your LG appliances were delivered on March 7th.
We would appreciate learning more about how we can improve our customer service.
You are welcome to contact our After-Sales Team at Aftersales@caslp.ca to provide any additional details or suggestions for our future reference.
Sincerely,
CAS
Antwort von Canadian Appliance Source - Calgary South
Hello Dawn,
Thank you so much for the kind words about our customer service! We take great pride in supporting our customers throughout their journey, and we're thrilled you had a positive experience.
We appreciate your business and hope to see you again soon.
Cheers,
CAS
Worst service ever
Not the best service, installation service they offer is the worst. People they work with are not competent and cannot install appliances properly. The sales managers are not responsive. After selling the product they do not pick up the phone, do not respond mails and not care about the client. Would not use them again and do not recommend to anyone!
27. Februar 2026
Antwort von Canadian Appliance Source - Calgary South
Dear Olga Prus,
Thank you for sharing your feedback regarding your experience with Canadian Appliance Source.
We are sorry to hear that our service did not meet your expectations.
Our records indicate that your JennAir cooktop and LG dishwasher were delivered on March 1st.
Regarding the installation of these appliances, please note that CAS does not provide installation services for cooktops or dishwashers.
While we can recommend third-party installation companies for dishwashers, we do not see this service included in your current order.
If you require further assistance or would like to provide additional details regarding your experience, please reach out to our team at Aftersales@caslp.ca.
Sincerely,
CAS
Great service!
I'm so appreciate with Nitin's helped. Quick, straitht-forward, understanding.
4. März 2026
Antwort von Canadian Appliance Source - Calgary South
Hello John,
We're happy to hear that Nitin was able to assist you quickly and clearly while understanding your needs. It's great to know the process felt straightforward and stress-free.
We truly appreciate you choosing to work with us and hope your experience with your new appliance continues to be positive.
Best regards,
CAS
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.