Cory is an Amazing Human Thank you so much for the quick and informative service. You went above and beyond to ensure that not only was what I wanted right but, you took all the steps to explain... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The item I purchased from CAS is exclusive to them so I believe they would only sell quality appliance. The price is more affordable than the well known brands but the functions are almost the same.... Mehr ansehen
Unternehmen hat geantwortet
I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Mehr ansehen
Unternehmen hat geantwortet
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Mehr ansehen
Unternehmensdetails
Über Canadian Appliance Source - Calgary
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Kanada
- 4034562447
4,7
Hervorragend
2709 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Christina provided excellent service in…
Christina provided excellent service in helping me purchase my beautiful cooktop. Very pleasant and professional. Thank you!!!
13. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Keric,
Thank you for your kind words! We’re thrilled to hear that Christina provided pleasant, professional, and excellent service while helping you purchase your cooktop.
We truly appreciate your business with CAS and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Good customer service.
6. März 2026
This was our first purchase at this…
This was our first purchase at this store and found the experience overall quite good. The staff was friendly, professional and made the process very easy,
The deliver guys were very good as well. We will be going back for any future appliance needs.
6. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi,
Thank you for sharing your experience! We’re delighted to hear that your first purchase with CAS was smooth, with friendly and professional staff, and that our delivery team provided excellent service.
We truly appreciate your business and look forward to assisting you again with any future appliance needs. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Salesperson Christina was very polite…
Salesperson Christina was very polite very knowledgable and thorough
13. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Roberto,
Thank you for sharing your experience! We’re thrilled to hear that Christina provided polite, knowledgeable, and thorough service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Your team was very helpful
Your team was very helpful. Making sure that the fridge that I bought was loaded properly and safely.
13. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Leoncio,
Thank you for your feedback! We’re glad to hear that our team ensured your fridge was loaded safely and provided helpful service throughout the process.
We truly appreciate your business with CAS and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Antwort von Canadian Appliance Source - Calgary
Hi,
We appreciate you sharing your positive experience with our affordable prices and patient service. Thank you!
CAS
Overall great experience
Overall great experience. Not the first time I've bought with them, service seems consistent.
12. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Matt,
Thank you for your feedback! We’re delighted to hear that your experience with CAS has been consistently great, not just this time but on previous purchases as well.
We truly appreciate your continued business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Antwort von Canadian Appliance Source - Calgary
Hi Xuan,
Thank you for your loyalty and feedback! We’re thrilled to hear that you’ve enjoyed great products and service from CAS since 2020.
We truly appreciate your continued business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Everything was great.
11. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Nelima,
Thank you for your feedback! We’re glad to hear that everything went great with your experience at CAS.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
refund on purchase
I had a original appliance purchase with CAS and needed to make a refund change on the order due to stock supply... Arwyn, the CAS custom service rep dealt with the refund in a professional and very efficient manner on my request. Excellent customer service. Look forward to receiving my new order/ appliances from CAS...
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Appliance Source - Calgary
Hi Richard,
Thank you so much for sharing your experience! We’re delighted that Arwyn could handle your refund efficiently and professionally. It’s wonderful to hear that you felt supported throughout the process. We truly appreciate your business with CAS and look forward to helping you with your new order. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Great services from Sumit
Great services Sumit! Fast delivery and smooth process. The only thing the delivery is a bit troublesome but all fixed up at the end.
10. März 2026
Stubborn Delivery guy
Delivery guy left without installing the washer saying it was hard to approach the tap first so I made the way to the tap, then he said he still couldn’t install the washer saying my tap is leaking. Even though my building manager and I said it’s minor inner pipe leaking which is safe to use the washer because the tap should be opened all the time to use the water and will be fixed immediately and we would take full responsibility for that, he didn’t listen, just care about his quick leaving. He is unsuitable for the customer service, unkind and stubborn.
10. März 2026
Antwort von Canadian Appliance Source - Calgary
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced during your washer delivery and installation.
Our delivery teams are required to follow safety procedures. If there is a visible or reported leak at the connection point, they are unfortunately unable to proceed with the installation to avoid potential damage to the home or appliance.
Once the leak has been inspected and resolved, our team will be able to return and complete the installation. Please reach out to our customer care team once the repair has been completed so we can assist with arranging the next steps.
We apologize for the inconvenience and appreciate your understanding.
Sincerely,
CAS
sales representatives are very polite…
sales representatives are very polite and helpful
3. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Kuldeepak,
We appreciate your feedback and are so glad that our sales representatives were polite and helpful during your visit. Thank you!
CAS
Best experience ive ever had purchasing an appliance
The salesman that helped me (im sorry I forgot his name) instantly greeted me when walking through the door. Was not in the least pushy about anything and only asked what I was looking for and if I needed any help to let him know. When I asked if he had a stove I wanted in stock he instantly checked for me, helped me get a better deal on the stove as well as the warranty and honestly made the purchase of the stove from this store the easiest appliance purchase ive ever made in my entire life.
10. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi John,
Thank you so much for choosing CAS — we truly appreciate the opportunity to help with your appliance needs. It’s wonderful to hear that our team made your stove purchase smooth and stress‑free. We’re grateful for your business and would be thrilled to assist you again whenever you need anything in the future. If your family or friends are looking for appliances, we’d love for you to send them our way. Your support means a lot to us.
CAS
salesman was very helpful and the…
salesman was very helpful and the transaction was quick. the delivery of the fridge went smooth.
2. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Howard,
We're happy to hear that the salesperson was helpful and the transaction was quick. We're also glad the fridge delivery went smoothly for you.
CAS
Delivery and installation went quickly…
Delivery and installation went quickly and efficiently. Removed old appliance with no problems.
1. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi Sheldon,
We're happy to hear that your delivery and installation were quick and efficient! It's great to know the old appliance was removed without any issues. Thanks for your feedback.
CAS
Salesman Vishu Walia was prompt
Salesman Vishu Walia was prompt, attentative,courteous and very helpful.Delivery service was aok also. We shall see re product performance and any required followup needs.
26. Februar 2026
Antwort von Canadian Appliance Source - Calgary
Hi Glen,
Thank you for sharing your experience! We’re glad to hear that Vishu Walia provided prompt, attentive, and courteous service and that your delivery experience went smoothly as well. We truly appreciate your business with CAS and look forward to assisting you again in the future. If you need any support or follow-up with your product, our team will be happy to help. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
The appliance broken from the start
The sales person was very nice. We purchased a dishwasher which we picked up and installed. The dishwasher was broken from the start. The pump and motor was leaking. It was new not used. I called to get another one and they said this one had to be a warranty claim so I’ve waited two weeks. Finally someone came today to fix it but they need parts so we’ll be waiting again for either parts or a new machine. In the meantime, we paid for a machine and still have not been able to use it.
1. März 2026
Antwort von Canadian Appliance Source - Calgary
Dear Mary,
Thank you for sharing your feedback with us.
We are pleased to hear that our sales team provided you with good service.
We are sorry to hear about the issues you have experienced with your Haier dishwasher.
Our records indicate that the problem was reported to us on March 5th and was subsequently reported to the manufacturer the following day.
Due to the weekend, the manufacturer responded on Tuesday, and your service request has now been sent to Techville Appliance Repair.
We remain at your disposal should you require further assistance.
Sincerely,
CAS
people don't speak English very well…
people don't speak English very well and have difficulty between letter A and E when filling out customers name on invoice
27. Februar 2026
Antwort von Canadian Appliance Source - Calgary
Dear Leo Van Engelen,
Thank you for sharing your feedback. Please be assured that while our team members may have different accents, they are fully proficient in English.
We have updated our records to reflect your correct name, ''Leo Van Engelen''.
Additionally, we can confirm that your Frigidaire range is scheduled for delivery on March 13th.
If you require any further assistance, please do not hesitate to contact us.
Sincerely,
CAS
Cory Smith was excellent in guiding our…
Cory Smith was excellent in guiding our new gas range and overhead microwave oven from order to installation. He helped identify the correct model and followed til delivery. The delivery guys were excellent on time polite and helpful
6. März 2026
Antwort von Canadian Appliance Source - Calgary
Hi,
Thank you for sharing your experience! We’re thrilled to hear that Cory Smith provided excellent guidance throughout your gas range and overhead microwave purchase, from selecting the right model to following through on delivery. It’s also wonderful to know that our delivery team was punctual, polite, and helpful.
We truly appreciate your business and look forward to assisting you with any future appliance needs. Please feel free to share your experience with family and friends who may be shopping for appliances.
CAS
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