Canadian Appliance Source - Ottawa West Bewertungen 

2 765
TrustScore 4.5 von 5

4,7

1547 Merivale Rd., Unit 11, K2G4V3 Nepean, ON, CA


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Order taking was fine, but delivery might have been quicker. CAS declined to switch the hinge side on the doors, leaving me to do it. One of the minor parts (a hinge pin) needing to be moved was se... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I don’t think I have ever had a better experience buying an expensive large appliance in my life and I’m well over 60. When I went to the website and started to chat with what I thought was a AI bot t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The salesman was extremely knowlegable and helpful when making our decision. There was an excellent selection of ranges in every price point. Delivery was on time and the delivery people were pleas... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Fachgeschäft für Haushaltsgeräte

Über Canadian Appliance Source - Ottawa West

Vom Unternehmen geschrieben

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Kontaktinformationen

  • 1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Kanada

  • 6132245900

4,7

Hervorragend

TrustScore 4.5 von 5

2765 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(2 765)

7 404 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Replacement Refrigerator

The refrigerator I originally wanted was out of stock, and I needed a replacement delivered the next day. Kenana recommended an excellent alternative at the same price, with the added bonus of a two-year warranty. The delivery arrived the very next day, and the delivery personnel were extremely professional and careful when removing my old appliance and bringing in the new one.

This is my second purchase from Canadian Appliance in less than a year, and I will definitely be purchasing all my appliances from them moving forward. Their prices are competitive, and the service has been excellent both times.

20. August 2026
Bewertet mit 5 von 5 Sternen

Brendan Donohue was great right from…

Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the appliances. He organized the delivery and walked me through how to pay on-line. Delivery date changed and he organized that. Delivery guys were good. They unpacked the appliances out on the driveway and brought them into the house and were very courteous.

20. August 2026
Bewertet mit 5 von 5 Sternen

Purchase experience

The salesman was extremely knowlegable and helpful when making our decision. There was an excellent selection of ranges in every price point.
Delivery was on time and the delivery people were pleasant and efficient.
Overall very pleased with the experience.

12. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Rachel,

Thank you for your wonderful review! We're delighted to hear that our team was knowledgeable and helpful, and that you found an excellent selection of products. We're also pleased that your delivery was on time and handled efficiently. We truly appreciate your business and are so glad you had a positive experience.

CAS

Bewertet mit 5 von 5 Sternen

It was a very pleasant experience…

It was a very pleasant experience dealing with Harry. Even though we had to wait for the dishwasher we were pleased with the service we received.

19. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Del,

Thank you for your wonderful review! We're so pleased to hear that your experience with our team was very pleasant and that you were happy with the service you received. We truly appreciate your business.

CAS

Bewertet mit 5 von 5 Sternen

Great service and selection

Great selection, wonderful professional service by sales representative, love the drop off and pick up features and the knowledgeable representative

11. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Judy,

Thank you for your wonderful review! We're so pleased to hear that you appreciated our selection and the professional service from our sales representative. We're also glad you loved our drop-off and pick-up features and found our representative knowledgeable. We truly appreciate your business!

CAS

Bewertet mit 5 von 5 Sternen

went there to purchace a freezer and…

went there to purchace a freezer and was met by . Alex polak very helpful wood recomed to anyone looking for house appliances

18. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Lisa/Chris,

Thank you for choosing us for your appliance needs! We're delighted to hear that our team member was very helpful during your visit. We truly appreciate your recommendation and look forward to assisting you with any future purchases.

CAS

Bewertet mit 5 von 5 Sternen

They are very good at communication to…

They are very good at communication to keep you informed of order status and installation.

11. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Barbara,

We're so pleased to hear that our communication kept you well-informed about your order and installation. We appreciate your business and look forward to assisting you again!

CAS

Bewertet mit 5 von 5 Sternen

Great salesman -answered all my…

Great salesman -answered all my questions and timely delivery

18. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Doug,

We are so pleased to hear that our salesman answered all your questions and that your delivery was timely. We truly appreciate your business!

CAS

Bewertet mit 5 von 5 Sternen
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Jeff,

We are so pleased to hear that you experienced excellent service and prompt delivery. Thank you for sharing your positive feedback with us!

CAS

Bewertet mit 3 von 5 Sternen

No service or parts

Order taking was fine, but delivery might have been quicker. CAS declined to switch the hinge side on the doors, leaving me to do it. One of the minor parts (a hinge pin) needing to be moved was seized in place and had to be cut out of the way to implement the changeover. I made a temporary hinge pin to get the fridge into service asap.
CAS was asked for an OEM replacement part but refused, claiming no parts and no service capability.
So, basically order-takers with delivery.

16. August 2026
Bewertet mit 5 von 5 Sternen

I don’t think I have ever had a better…

I don’t think I have ever had a better experience buying an expensive large appliance in my life and I’m well over 60. When I went to the website and started to chat with what I thought was a AI bot turns out it was an extremely helpful and knowledgable person on the other end a living person. Very impressed and I will always recommend folks use this company versus the large box store that I initially tried to buy from and was la stray with delay after delay.

9. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Stephen,

Thank you for your wonderful feedback! We're so pleased to hear that your experience purchasing a large appliance was the best you've ever had, especially after trying other stores. It's fantastic to know that our team provided such helpful and knowledgeable assistance. We truly appreciate your recommendation and look forward to serving you again.

CAS

Bewertet mit 5 von 5 Sternen

My salesperson was extremely knowledgeable and helpful.

My salesperson was extremely knowledgeable yet low key in his approach. They had a very good selection of highly rated dishwashers to choose from. I felt no pressure whatsoever. I was able to buy my preferred dishwasher within 30 minutes with a 4 year extended warranty all at an excellent price along with an excellent and fast installation team Blue Flame Works. The entire process from purchase to delivery and installation was seamless. It was actually a pleasure to have dealt with such a professional company. We will be sure to use them in the future for other kitchen appliance replacement needs.

15. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi David,

Thank you for your wonderful review! We're thrilled to hear that your salesperson was knowledgeable and low-key, and that you found a great selection of dishwashers. It's fantastic that your purchase, extended warranty, and the excellent installation by Blue Flame Works were seamless and a pleasure. We appreciate your business and look forward to assisting you with future kitchen appliance needs.

CAS

Bewertet mit 5 von 5 Sternen

Client service rep

Client service rep. Was extremely knowledgeable and friendly

15. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Alan,

We're delighted to hear that our team member was both knowledgeable and friendly during your interaction. Providing excellent service is always our goal, and we appreciate your kind words.

CAS

Bewertet mit 5 von 5 Sternen

Sales rep Brendan was very helpful

Sales rep Brendan was very helpful. This is the second time we have gone with him. We will approach him next time as well.

6. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Robert,

We are so glad to hear about your positive experience with our sales representative. We appreciate your continued trust in us and look forward to assisting you again.

CAS

Bewertet mit 5 von 5 Sternen

After the demise of our dishwasher

After the demise of our dishwasher, I researched the replacement and visited a local store where I was not asked what I was interested in, given a hard sell on something completely different and not listened to by the salesman.
We left and went to CAS where the experience could not have been more different. Jamie showed us the Bosch model we were interested in, demonstrated updated features since our last dishwasher purchase. The price was competitive and purchase was completed in a very relaxed way. Delivery service was included and arrived on time. The installation, arranged through CAS was well done. Overall a very good experience.

12. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Margaret,

Thank you for choosing CAS and for sharing your experience! We’re thrilled to hear Jamie and our delivery and installation teams made your purchase smooth and stress-free. We truly appreciate your business and look forward to helping you again—please recommend CAS to your family and friends!

CAS

Bewertet mit 5 von 5 Sternen

Jamie helped us find the appliance we needed

Jamie helped us find exactly the appliance we needed. No upselling or pressure. We will buy from Canadian appliance source again.

11. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Richard,

Thank you for your wonderful review! We're so pleased to hear that Jamie helped you find the perfect appliance without any pressure. We truly appreciate your business and look forward to assisting you again in the future.

CAS

Bewertet mit 5 von 5 Sternen

Bought a GE top load washing machine

Bought a GE top load washing machine. Staff was very helpful in helping me choose the right product. Friendly service, quick delivery.

9. August 2026
Canadian Appliance Source - Ottawa West-Logo

Antwort von Canadian Appliance Source - Ottawa West

Hi Dagmar,

Thank you for your wonderful feedback! We're so pleased to hear that our team helped guide you to the perfect GE top-load washing machine and that you experienced friendly service and quick delivery. We truly appreciate your business and look forward to serving you again.

CAS

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