Canadian Appliance Source - Toronto Bewertungen 

I am writing to make you aware of the numerous problems I have experienced with my recent laundry purchase. I purchased the machine on Aug 25th at which point a delivery was scheduled for August 26th. I called on the morning of August 26th and to my frustration they told me there is no delivery in the system. They had to reschedule the delivery and that took an additional 3 days for me to finally receive the unit.

I finally received the unit 3 days later and they had installed the unit and left. Once I turned on the machine on there was a leak half way through the wash cycle. I spent an entire day cleaning up the dirty water off my kitchen floors. I called in and they sent the same installers back and they determined it wasn't an installation error and it was a defect in the unit itself.

They called on my behalf and told CAS to replace the unit. I then received an email stating they are sending a factory technician to come fix the unit and that would take another 5 to 7 business days. I have now been without a laundry machine for more than a month. Everytime I call customer care, I have gotten the worst resolutions possible. I have also submitted a refund request form and haven't heard back since.

This has by far been the worst experience I have encountered from any appliance company or any store for that matter. I will never be shopping at CAS ever again and will also be spreading the word about my experience along with google reviews. I do not have time to wait more days for a factory technician to come to fix the machine as it has now been a ridiculous amount of time since I purchased the unit to be without a working machine.

Please understand the inconvenience and my frustration regarding this matter and send a replacement unit as soon as possible as I am not waiting for a technician to fix the defective unit. I spent a lot of money buying what I thought was a working unit only to be deceived and sent a broken one. I have been cornered and feel trapped in this purchase as I have no options or resolutions as of this moment. Customer care is the worst customer service I have ever experienced.

When I tried to open the washing machine, I noticed that the whole front of it was broken

Good advice and same day delivery on time!

CAS sales (Ravi), customer service (Paul), and the delivery teams are all amazing. I continue to be a loyal customer after more than a decade. CAS delivered a Frigidaire fridge. It had some factory issues. I engaged CAS customer service. They exchanged the fridge for a Samsung (upgrade with small and very fair price difference for me). Great job CAS ! Keep up the great work.

Sales staff was knowledgeable but Delivery staff on the phone were horrible - impolite, confusing and rude. Kept saying you should contact your sales rep, and that they had no idea of what was told my sales staff.

Very pleased with my experience. Sales rep used his knowledge of important appliance features to help me choose the right machine at the right price for my for my family. And pickup was fast and easy.

Fair price, helpful sales staff and very quick delivery.

Fridge was delivered on time, exactly as advertised, and in excellent condition. Old fridge was hauled away quickly, without a problem.

The salesman was very helpful and accurately told
Me that the washing I purchased will be delivered in 2 days

I found the salesperson Ravi to be very helpful. Obviously he wanted to make the sale but he did try to meet my needs -so thank you Ravi.

The Downtown Truck people were very helpful also even more-so. They really went the extra mile so thank you.

We are delighted with our new refrigerator.
The sales associate, Harleen, was knowledgeable,
& the appliance was delivered within a couple of days…
It seems to be functioning well….😊

the hose connecting the water was not shipped

Quick, efficient and good knowledge about the product . Sales men was great too . Mike …

The gentleman was very nice

CSE has a great floor display of appliances. Jona the salesman was not pushy. He answered all questions and followed up. Great purchase experience

Ravi the sales associate I dealt with went over and above to assist. Would highly recommend.

My purchasing experience easy and fast. Antonio Barone helped me with a previous purchase and was helpful using emails. His responses were quick as I didn't have to wait for days. This last purchase was all done via email with a final call to complete the purchase. Antonio provided me with warranty options, complete pricing, including delivery and removal, that made my decision easy. I feel like Antonio is my 'appliance' guy!

The sales rep Mike did a great job of letting me know which options would be best for my kitchen. He even gave me a discount which was really awesome as I'm on a budget right now. It was a bummer that when the range hood got installed the technician noticed that it was not functioning properly. I have a gas stove and now I don't feel comfortable using it until I have someone come in to assess whether or not it can be fixed, which may take up to a week just for them to give me a call.

Fast efficient friendly knowledgeable

Good product, delivery service also excellent.