So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Mehr ansehen
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Mehr ansehen
Unternehmen hat geantwortet
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Www.caramellauk.com
Kontaktinformationen
CARAMELLA HQ, CH43 3DT, PRENTON, Vereinigtes Königreich
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4,5
Hervorragend
1228 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer service always helpful and…
Customer service always helpful and very quick to respond
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
amazing!!
ordered a beautiful yellow two piece!! had great service and definitely would order again 🤩🤩 THANK YOU!🤍
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Claudia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Amazing customer service from Eve
Amazing customer service from Eve - really helpful & quick to get back to me! Saved the day for my Birthday x
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Brodie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I ordered boots that arrived but were…
I ordered boots that arrived but were really small. The returns portal wasn’t working so I contacted customer care as you only have a 14 day return window. I received an Email from Eve with a Royal Mail link as an alternative return method. I used the link and Royal Mail brought a label and collected my parcel.
I received notification that the item had been delivered to them but received no email acknowledgment from them so I emailed customer care. Now the same Eve that emailed me the link is questioning how I paid for my return. Not slightly interested in the fact that they owe me my refund. If you email regarding a problem and they send you a solution that you use why can’t I get my refund and why are customer care so crap. Absolutely fixated on getting their over inflated returns charge. AVOID
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Jamie
Thank you for your feedback. Our team have looked into this for you and can see you used a pre paid returns link to return back to us but this link should not charge you so was wondering how you paid already for the return as you should not have paid for anything with the specific link that the team sent you, the £4.99 is deducted from your refund as you do not pay upfront for the returns label,
Your refund has been processed and will be in your account the next couple of days
We would like to thank you for your patience whilst this refund is being processed
CARAMELLA x
Great customer service
Great customer service. Really quick when asking about stock and sizing etc! Can’t wait to place my first order x
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Jayde
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Placed an order and had a query about…
Placed an order and had a query about my delivery, emailed customer service and the girl Eva was really helpful, gave a prompt n professional reply. Love all the clothing and even better when you have great customer service xx
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Shannon
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
£4.99 for returns
£4.99 for returns? that is crazzzzzzzy!!
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey there
Sorry to hear you are unhappy with our returns fee, however you may return items using alternative methods or your own returns method which is stated on our website
Caramella x
Fast dispatch and amazing quality of…
Fast dispatch and amazing quality of clothes. So happy with my holiday purchases. Will be buying from Carmella again!
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Hannah
We are so glad you are happy with the service you received from us! it's our pleasure!
We hope to see you shopping with us again soon!
Caramella🤎
Love
Love. So quick for delivery and good quality pieces too !
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Charlotte!
We are so glad you are happy with your items form us
We hope to see you shopping with us again soon!
Caramella🤎
Contacted customer services and…
Contacted customer services and received a helpful, prompt reply! Spoke to Eve who was very helpful and helped with my query.
Thanks again
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Megan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Always the best quality gorge clothes…
Always the best quality gorge clothes and amazing customer service,my fave 💕💕
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Sarah
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query and we hope you love your pieces form us
We hope to see you shopping with us again soon!
Caramella🤎
Gorgeous outfits
Ordered an off the shoulder white dress which I absolutely loved. The quality was amazing and everyone commented how gorgeous it was.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Nicola
We are so glad you are happy with the ELL bardot dress in ivory! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Excellent quality and 5 star customer…
Excellent quality and 5 star customer service! Always get compliments wearing Caramella!
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Tash
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Wrong address
I accidentally put an order in
to be sent to the wrong address and immediately without any fuss or panic they got my order sent out to the correct address as quick as possible, I expected it to be a while but it was at my house in days! They couldn’t have been any nicer and helpful about it! Also LOVE the high quality of the dress I ordered
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Rachel
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Quick delivery
Quick delivery. Loved the set I got fab quality
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Chloe!
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Best service
The best customer services when you need them & items are always immaculate. One of my favourite brands to buy from by far x
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Beth
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Antwort von CARAMELLA
Hey Amanda
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Love the clothes
Love the clothes, I have bought lots of gorgeous items from Caramella, fast delivery, amazing customer service 10/10 👌🏻
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Claire
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Outstanding customer service and…
Outstanding customer service and delivery prompt, service is first class have and will always continue to buy from this company nothing it too hard for customer service to assist with really don’t get better than these guys thanks for such an amazing service and speedy delivery
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Ashley
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Highly recommend !
Customer service team respond quickly and are very helpful! I missed the return date and they gave me a gift card. Would highly recommend!
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Thank you so much for your fabulous review! although we would love this to be a 5 star ;)
Caramella x
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