So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Mehr ansehen
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Mehr ansehen
Unternehmen hat geantwortet
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Www.caramellauk.com
Kontaktinformationen
CARAMELLA HQ, CH43 3DT, PRENTON, Vereinigtes Königreich
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4,5
Hervorragend
1228 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service on email
Great customer service on email
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Mia!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Always extremely helpful with a fast…
Always extremely helpful with a fast turnaround on gorgeous quality pieces, highly recommend ⭐️⭐️⭐️⭐️⭐️
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Lee!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
love all my past 5 orders
love all my past 5 orders, would recommend this brand for good quality clothing and super comfortable
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Lyd!
We are so glad you are happy with all your orders!
We hope to see you shopping with us again soon!
Caramella🤎
Very quick response and dealt with the…
Very quick response and dealt with the issue and resolved it straight away for me.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Rebecca!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I absolutely love my two-piece set ❤️
I absolutely love my two-piece set from Carmella, amazing quality and super fast delivery. I’ll definitely be purchasing again! Need more office stuff
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Makada
We are so glad you are happy with your co ord from us!
We hope to see you shopping with us again soon!
Caramella🤎
Recently bought a lounge set from…
Recently bought a lounge set from CARAMELLA and the quality is so good! I love it! Definitely will be purchasing another one!
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Emma
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Excellent service and delivery co ord…
Excellent service and delivery co ord suit was of high quality
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Stephen
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Outfit was gorgeous and arrived so…
Outfit was gorgeous and arrived so quickly x
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Hollie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Absolutely love this co ord
Absolutely love this co - ord EVERLY in stripe - amazing quality, gorgeous colour. Quick delivery - definitely a must have x
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Catherine!
We are so glad you are happy with your EVERLY! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
The best
such good quality clothes and amazing customer service, the clothes are so pretty and I love them
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Christie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Amazing quality
I bought the striped lounge wear set and just love it! So comfortable and such good quality as always. Thank you!
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey There!
We are so glad you are happy with the EVERLY in Mocha Stripe! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Very unhelpful
Very unhelpful, I bought a set which shrunk in the wash which I put on the coldest setting. Wasn’t able to wear this set so Sent back and they wanted me to pay shipping to receive my own parcel back. Would not order from this company again. Such a big company and they can’t even ship the parcel back or help me.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Olivia,
Thank you for taking the time to share your feedback, we’re sorry to hear about your experience.
Our team has carefully reviewed the returned item, and after inspection, we did not find the set to be faulty. The item was assessed in line with our quality standards and care guidelines.
As outlined in our returns policy, when an item is deemed not faulty, return shipping costs are the responsibility of the customer. We understand this can be disappointing, and we appreciate how frustrating it is when an item doesn’t work out as expected.
We do take all feedback seriously and will continue to review it as we work to improve our customer experience. Thank you again for bringing this to our attention
Caramella x
Happy customer!
Customer service has always been really helpful and prompt in responding and getting my issue sorted quickly and efficiently. Could never fault the quality of clothing, always happy with my purchases!
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Nicole
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I have been ordering from Caramella for…
I have been ordering from Caramella for years now, always happy with my purchases. Customer services are always so helpful and respond quickly. Recently ordered a co-ord the fit and quality is amazing!
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Kate
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Lovely jeans
Fit fantastic got 2 pair now one brown one blue
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Leslie!
We are so glad you are happy with the CELESTE Jeans, they're our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Shopped with Caramella a few times and…
Shopped with Caramella a few times and usually really good quality. The most recent time the quality was not as good, however Eve from customer service handled it really well and gave me store credit. Won’t let this stop me from ordering again though! X
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Have been waiting for the oatmeal set…
Have been waiting for the oatmeal set to come back in for a little while, ended up ordering the brown as it hadn't come back and the day after it came back in, sent a message and was responded to almost immediately, my order was amended right aaay and I have now got what I wanted originally. Thank you so much for your help so happy x
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Morgan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
5 stars from me!
I have shopped from CARAMELLA many times before, their clothing is great quality, very stylish & their customer service is great! Receive replies very quickly! Highly recommend girls! :)
1. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I ordered through ticktok live
I ordered through ticktok live! The girl I spoke to was so helpful and kind! I received my items within 2 days of the order being placed and wow! When I tell you the material is next level! I love how high end the dress looks and I don’t need to break the bank to get it! I Normally really struggle with my confidence but when I put this dress on I felt so sexy!
Thank you so much!!
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Georgia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Love CARAMELLA clothing and shopping experience!
Discovered CARAMELLA recently and have experienced great customer service, clothing and support throughout. Great retailer!
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CARAMELLA
Hey Karen!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
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