Now this is what I call good customer service. I spoke to Sandy and from the start she was a very good listener, took took our concerns seriously, and made sure that we were completely satisfied befor... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was having difficulties filling in my customer profile for Careline 365. A computer link would not work. I phoned for help/advice and Kristopher who answered my call offered to help by completing it... Mehr ansehen
Unternehmen hat geantwortet
Had a bit of a shock today as our care alarm was not functioning, rang your Customer Care Centre and spoke to Abhi who was very helpful in running us through some procedures to get it up and running... Mehr ansehen
Unternehmen hat geantwortet
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Vom Unternehmen geschrieben
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Kontaktinformationen
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Vereinigtes Königreich
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Hervorragend
10 236 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful assistant on the phone.
Very helpful assistant on the phone.
Thank you
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your kind feedback! We’re so pleased to hear that our team provided helpful support over the phone. Providing friendly, reassuring service is always our priority at Careline365. Thank you for taking the time to share your experience!
Nick
Thomas was very helpful
Thomas was very helpful, very courteous and helped with changing email being sent to me instead of my mum who doesn’t answer emails.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely review! We’re delighted to hear that Thomas was so helpful and courteous when updating the email details for you. We understand how important it is to make sure information reaches the right person, and we’re glad Thomas made the process easy for you. We’ll be sure to pass your kind words on to him. Thank you for choosing Careline365!
Nick
Problem resolved as requested
Problem resolved as requested
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your feedback! We’re pleased to hear that your issue was resolved as requested. At Careline365, we always aim to make things as simple and stress-free as possible. Thank you for taking the time to share your experience and for choosing Careline365!
Nick
Excellent response
Fahad responded with courtesy and efficiency. He sent an immediate email to confirm our conversation.
All that remains to be done is for the DD refund to be transferred into our account which he assured us will be done within 5-10 days.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that Fahad handled your query with courtesy and efficiency, and that he followed up promptly with an email confirming your conversation. Keeping our customers informed and making things as straightforward as possible is really important to us. We’ll be sure to pass your kind words on to Fahad, and we hope the remainder of the process goes smoothly. Thank you for choosing Careline365!
Nick
Brilliant customer service
Very knowledgeable (and patient!) adviser, who was able to answer all my many questions and help me come to the best option. Brilliant customer service
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely review! We’re delighted to hear that our adviser took the time to answer all your questions and help you find the best option for your needs. We believe great customer service means making sure you feel informed, confident and supported every step of the way. Thank you for choosing Careline365!
Nick
Everyone I have spoken to has been…
Everyone I have spoken to has been helpful and polite.
18/10/26
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely feedback! It’s wonderful to hear that everyone you’ve spoken to has been helpful and polite. Providing friendly, caring support is what we strive for at Careline365, so your kind words really mean a lot to us. Thank you for choosing Careline365!
Nick
My whole experience setting up my watch…
My whole experience setting up my watch with Careline, with the help of Elliot, has been seamless. I would recommend Careline to others.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear that setting up your watch with Careline365 was such a smooth and seamless experience. Elliot will be so pleased to know he made the process easy for you. Your recommendation means a lot to us, and we’re proud to have been able to support you every step of the way. Thank you for choosing Careline365!
Nick
It’s like having some one with you to…
It’s like having some one with you to help if needed
12. Oktober 2026
Antwort von Careline365
Good Afternoon,
Thank you for your lovely review! It’s exactly what we want our service to provide — the reassurance of knowing someone is always there to help when you need them. Your peace of mind means the world to us, and we’re so pleased Careline365 helps you feel supported and safe.
Nick
Very helpful advice
Very helpful advice. Sorted my problem very efficiently. My contact was Rinita.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Rinita provided helpful advice and resolved your problem so efficiently. We’ll be sure to pass your kind words on to her. Providing friendly, effective support is what we strive for at Careline365, and it’s wonderful to know you had such a positive experience.
Nick
The team were extremely helpful in explaining how this system worked
Bobby was extremely helpful in addressing some of my concerns about how the device worked and if it would be ok for my mum who is hard of hearing and has dementia.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for sharing your experience with us. We understand how important it is to feel confident that the right support is in place for a loved one. We’re delighted that Bobby took the time to listen to your concerns and explain how the system works, helping you feel more informed about whether it would suit your mum’s needs. We’ll be sure to pass your kind words on to Bobby. Thank you for considering Careline365 for your mum’s peace of mind.
Nick
Very prompt service
Very prompt service . Answered my question . Friendly team .
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that our team was friendly, prompt and able to answer your question. Providing helpful and reassuring support is always our priority at Careline365, so it’s wonderful to know you had such a positive experience. Thank you for choosing Careline365!
Nick
I needed help with a problem printing a…
I needed help with a problem printing a return label, and when to expect the new box. The customer care operator Bella, was very helpful. Call was answered quickly, and full explanation was given as to what to do about my problem, and when to expect the box.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for taking the time to share your experience! We’re delighted to hear that Bella was able to help with your return label and provide clear information about when to expect your new box. It’s great to know your call was answered promptly and everything was explained so clearly. We’ll be sure to pass your lovely feedback on to Bella! At Careline365, we’re always here to make things as easy and stress-free as possible.
Nick
Stay safe at home
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service provided. Many thanks. I will definitely recommend you to my friends who need care support in their homes.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for such a lovely review! We’re delighted to hear that Ross provided the time, care and support you needed to resolve your concerns. Knowing that you now feel secure and confident with your Careline365 service is exactly what we hope to achieve. We’ll be sure to pass your kind words on to Ross, who will be thrilled to hear your feedback. Thank you for your recommendation and for trusting us to help you stay safe and independent at home!
Nick
Very helpful
I was put through quickly and the person I spoke to was very helpful and knew exactly what I wanted to be done.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that you were connected quickly and that our team member understood exactly what you needed. Providing prompt, friendly and efficient support is always our priority at Careline365. Thank you for taking the time to share your experience!
Nick
Thank you for your help
It was just a small thing ... change contact details for a few weeks but Ami was really helpful and got it done. Best of all ... no sitting in a long phone queue! Thank you ... always a reliable team.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your lovely review! We’re so pleased Ami was able to update your contact details quickly and make the process hassle-free. We know how valuable your time is, so it’s great to hear you could get everything sorted without a long wait. We’ll be sure to pass your kind words on to Ami. Thank you for your continued trust in Careline365 — we’re always happy to help!
Nick
Connor was extremely helpful
Connor was extremely helpful, polite and understanding. Would highly recommend.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Good Afternoon,
Thank you for your wonderful review! We’re delighted to hear that Connor was so helpful, polite and understanding. Providing friendly, compassionate support is what we strive for at Careline365, so it’s lovely to know Connor made such a positive impression. We’ll be sure to pass your kind words on to him. Thank you for your recommendation and for choosing Careline365!
Nick
Easy to speak to someone
Easy to speak to someone. Very helpful and knowledgeable employee (Bruno). Rapid delivery.
16. Oktober 2026
Antwort von Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you found us easy to contact and that Bruno was able to provide such helpful and knowledgeable support. It's also great to know that your order was delivered quickly.
We'll be sure to pass your kind comments on to Bruno, who will be pleased to hear about your experience.
Kind regards,
The Careline365 Team
i got the information and help I needed.
i got the information and help I needed.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Thank you for your review.
We're pleased to hear that you received the information and help you needed. Providing clear, helpful support is always our goal, and it's great to know we were able to assist you.
Thank you for choosing Careline365, and please don't hesitate to get in touch if there's anything else we can help with.
Kind regards,
The Careline365 Team
Great service on a sunday morning from…
Great service on a sunday morning from Helena
i needed to order another pendant for Mum . (Old one lost)
Helena explained the cost to replace and details of refund if the old one was found. very clear and consice and explained about delivery
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helena was able to help you arrange a replacement pendant for your mum and clearly explain the costs, refund process, and delivery details. Providing clear and helpful information is something we strive for, so it's great to know Helena delivered such excellent service.
We really appreciate your feedback and will make sure your kind words are shared with Helena.
Kind regards,
The Careline365 Team
Great customer service
Great customer service! Very helpful!
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you received great customer service and found our team helpful. Providing friendly, supportive assistance is at the heart of what we do, so it's wonderful to know you had a positive experience.
We really appreciate your kind feedback and thank you for choosing us.
Kind regards,
The Customer Relations Team
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