Case Mate Bewertungen 

If I could give lower than one star I would

I received a jelly bean strap for a Christmas gift it frayed and broke within 2 months my sisters also broke, I contacted them regarding warranty only to be given a ridiculous process which ended in finally receiving a code I could use to repurchase the item I was warned I would have to pay the shipping, once I got through to the shipping part of the check out the shipping cost had gone up to $84 which is double the price of the original item! I asked them why it was so expensive and their only reasoning was that I needed the have express shipping which I definitely do not as I’m in no rush to receive it! I’m completely let down and can believe a company would be so shameful when it comes to their own bad quality product!

I was gifted this case by my friend, who purchased this phone case at Best Buy. The button cover on the case that goes over the on /off button on the phone was literally missing from the phone case out of the box, brand new. I could only turn it on /off by putting my fingernail in the slot to access my phones on off switch.
I contacted customer service and although their site clearly states Best in Class Lifetime Warranty…good luck with that. Worst In Class Customer Service trying to obtain said warranty.
I had such a hard time getting this replaced because I didn’t have a receipt. I told them there were such things as gifts where one doesn’t purchase for themselves. Nope. They were extremely indignant, rude…..and gave me ALOT of pushback. Sorry they manufactured a case without an on off button….DUH.
Considering it was their error you think they would stand by their product and accept responsibility.

So then they tell me I have to pay 7.00 shipping. Why…because they don’t know how to make a phone case? I finally filed a complaint on BBB site (there’s tons of them) and immediately after they saw it they agreed to send me replacement no charge for shipping.
Fast forward 7 months and the exact same on off button for the case they sent me falls off. (I never dropped my phone once ever)

I contacted customer service and again they were rude and self righteous ….and told me I have to pay for shipping. Two defective/ broken cases in seven months, and somehow the customer is responsible for that???
They have zero ethics and their cases suck.
So do yourself a favor and buy from a reputable company, unless you want to be gaslit and aggravated.

I received the karat marble and severely disappointed . The picture advertised on their website is different than what I actually received.

The gold flakes on the back are positioned much lower than the picture on the website. The flakes are positioned so low on the case I can see the Apple logo on the back. 

The picture advertised on the website shows the flakes positioned much higher on the back of the case which is more preferable than what I received.

It’s pretty pathetic that Casemate suppresses 1 star reviews on their website. If you read the reviews for any of their product, you will see only 5 star reviews on their website. They obviously have a team that refuses to publish less than stellar reviews.

I ordered a phone case from a retail seller on Amazon, and paid $25 for the case. It was a beautiful case from Case Mate. Online on the website the case was pretty and perfect no defects or anything. Today I received my package in the mail, the packaging wasn’t damaged or anything, but when I took the phone case out the box, and looked at it, the phone case was damaged, It was scratched badly, I am furious. There is no way a Amazon prime or anyone who faithfully shops on Amazon like me, should ever be disrespected and given something in a horrible condition, after paying your hard honest money for it. Amazon has never did me like this, but now I’m upset times 100!!!!!

My first time using your product and when I cleaned my iphone 12 pro max I noticed scratches on the sides. Will stick to otterbox from now on

Decided to try 2 x Case Mate Tough Clear phone cases since they claimed 10ft drop protection. Big mistake. Within 4 months both phone screens were cracked. One dropped from less than a foot, the other 3ft. Expensive mistake. Going back to Tech21.

Don’t buy from case mate !!! I got masks and filters they where late coming in and they are defective and they won’t give me a refund ! They ripped me off !

The worst experience ever.
Just stay away from this merchant.

Very poor customer service. I am now on the third day of waiting for approval of my claim for a broken belt clip/holster. I have submitted photos of the broken holster and recipe from AT&T twice and still waiting. When i had Otterbox case, they resolved the same problem with one phone call and shipped the part the same day. NO MORE PELICAN/CASEMATE for me or my associates.

There was advertisement on Facebook about OnePlus z bluetooth earphone for 799/- which I ordered, after 5 day's I received the product which was fake one,sum sit has been sent to me which is totally different and looking like sum 99 rupes without brand name

I've had a fantastic experience with this company, and namely with the customer service representative Jessenia Torres. She was extremely kind, helpful, responsive, and understanding. She made it very easy when I needed to return an item and answered all of my questions quickly and thoughtfully. The magnetic wallet stand I ordered ended up being too big for the phone, but because the phone was delivered a month late, I was in possession of the stand for over a month when I finally tried it on and realized it wasn't a great fit. I explained this to her and sent a few pictures of the stand, and she processed the refund with speed and understanding. She's really patient and informative, and it was an absolute pleasure to work with her!

The problem that I have with case-mate is they won’t publish any reviews that have even the slightest negative/difference of opinion in the wording. They will only post reviews that have all positive things in it. I don’t think that’s fair because customers have a right to know what they are buying before they buy it and there maybe some discrepancies with some of there products but they don’t want other customers to influence a purchase.

Didnt ship my products for 2 weeks and when I emailed them they just said it was due to covid. I paid express and it took 1 month to arrive. I am fully aware of covid so have been understanding if it had left their studio/ if they were in lockdown and unable to send. But they were fully operational and just could not send for no reason!

Two years ago I bought the Marine [Clear] case for my 2018 iPhone Xs Max--it performed fantastically except the silicone bumper detached and curled up around the case perimeter. Case-Mate swiftly approved a free replacement. I then bought a Marine Active case for my 2020 iPhone 12 Pro Max. The online description (mobile and desktop) states: "Pelican's slim five layer shell protects your smartphone and its SCREEN from scratches, impacts and drops up to 21 feet..." [emphasis added]. However, this new version of the Marine case lacks any screen protection--the glass is fully exposed. Moreover, this case is listed under WATERPROOF cases (why I bought it) yet it is NOT (since the screen is not protected). I called to confirm this and yes, it is not waterproof and there is no screen protection. No offer for a screen saver, no "What can I do to make you a satisfied Case-Mate customer". Deceptive, inaccurate, and incompetent attention to detail; detached and low EQ customer care representatives. The Pelican brand (I made three separate calls), who has granted an exclusive distribution agreement to Case-Mate for Pelican's phone cases, chose to absolve itself of any responsibility. A pathetic and utterly disappointing customer experience and a case study in the degradation of brand trust.

My phone fell out of my pocket while crawling on the floor with the kids (from 1 foot off the ground) and the screen cracked. I had my old case/ phone for 3 years and not a scratch and I've had this case/ phone for 4 hrs and it's cracked. So much for 10 foot drop rating....

Terrible customer service. I tried to cancel an order 20 mins after I submitted it and they said it can’t be canceled

I bought a case made from eBay in 2017. The box says there’s a warranty however when I contacted customer support they said they would not honor the warranty as it is a third-party seller selling the item. They only offered 40% off discount their current products however they did not offer the product that I purchased. To be honest this leads me to believe that even if I had purchased the product from them and had a warranty covered they could not replace the product. This is why I give a one star review because a lifetime warranty is not even five years. Unfortunately customer support is like a robot and then a real person.

I bought a waterfall iPhone case for my iPhone XR and the liquid slowly leaked into my phone causing water damage and discoloration on my screen! I'm very unhappy because I had no clue it was leaking until I actually felt a drop of liquid on my phone and then noticed the case had hardly any liquid left in it! My phone is ruined, my volume and screen! I've only had my phone for a year now! I would not ever recommend buying a case with liquid! This is very upsetting because I have to replace my whole phone

I bought a case from Case-Mate, even though it was extremely expensive. It advertised a $150 warranty, describing it as for if the phone got damaged in the case. False advertising. My phone broke after dropping two feet (despite 10 foot drop protection and shock absorption technology). I filed a claim and was told the warranty only covers a new case if the case got damaged. Despite all the advertising for the warranty, including a salesperson making a big deal about how it protects the phone, all I got was a screen snip of one line of text saying the warranty does not help with device damage. I asked for the source of this snip, and they sent me a link. The link did not lead to the text.
I received no help from Case-Mate, and there was no remorse for their false advertising. They told me I could get a free replacement case if I proved damage to the case. However, their most expensive case is $80, so they clearly never intended to pay the full warranty.
They ask customers to pay for overpriced phone cases under the false pretense that it will protect their device. If this is how they want to treat their customers and run their business, they need to make that clear from the start. Do not allow licensed sellers to be confused about the product and advertise it as what it is not. Do not let customers be purposefully misled by the packaging and have it advertised as what it is not. Do not hide your policies so the realization that your products and service are virtually worthless yet costly only comes after the price has been paid.

I never damaged a phone before. I have had phones literally drop from three or four feet, skid across uneven brick, and land with force. That phone was in a $10 case. The case and phone were unharmed. Next time, I will get the $10 case. It works better than anything from Case-Mate.

I ordered a $40 case from Case Mate for my iPhone 11 Pro. They sent me a case for a Pro Max which is a larger phone. I contacted them, and Jessina Torres sent me another case. The replacement case is ALSO wrong. She’s fighting with me saying “you asked for a case for an 11 Pro so that’s what I sent you”. Yes, that is what I asked for. But it’s not what I got. Their customer service department has poor English skills and is making this very difficult. I strongly do not recommend this company, very difficult to deal with and clearly it is full of stupid people.