Cats Protection Bewertungen 

463
•
TrustScore 3 von 5

3,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Staffordshire Cats Protection have been exceptional - after the recent passing of my 14 year old cat, I got in touch with the charity about adopting rescue kittens if they had any available. The proce... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

CATS PROTECTION DESERVES NO STARS , FOR THEIR LATEST CHRISTMAS CALENDAR 2027. THE CLIMATE EPIDEMIC HAS REACHED THEM, PERHAPS THEIR VETERINARY TEAM COULD GIVE THEM SOMETHING FOR IT? TO CURE... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Neibough found 3 kittens in garden, watched allday and No Mother, He asked us for help, we collected them and contacted Cat Protection Emergency, SUPRISE, Cats do not need help on Sundays as they w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Cats protection Harrow Weald. - oct 24 adoption / April 25 review written. 8 months ago we picked up our beautiful Eiofe ( now named Betsie) I cannot praise cats protection enough. From the moment... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wohltätigkeitsorganisation

Informationen, die aus verschiedenen externen Quellen stammen

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

463 Bewertungen

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1 Stern

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Alle Bewertungen

(463)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

We have had the most positive experiences

We have had the most positive experiences with Cat Protection from adoption points of view and the Grief side!

They've been helping in every aspect of our journey and we will be coming back in September to add to our family and will only use CP.
Amazing from the care, conversation, checks done, Foster carer that gave us our babies! I would 100% recommend for all cat needs, questions and getting the best experiences

14. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi, Thank you so much for your kind words and for sharing your positive experience with us! We look forward to hearing from you in the future :)

Bewertet mit 5 von 5 Sternen

Perfect experience

I cannot fault the communication. Every email I sent, was replied to with a phone-call within the hour. All staff were helpful, kind and patient. Joe was always helpful and showed us our beautiful baby girl when we arrived! We brought Suki home on Wednesday and she has been an absolute joy. So happy, so confident, she is a perfect family kitten for us and were thankful and appreciative of all the hard work, time and love that has gone into looking after Suki! And for choosing us to re-home her - it’s a purrrfect match!

4. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Sam, thank you for taking the time to share your experience with us, we really appreciate the feedback. We are so pleased to hear that Suki is getting on so well!

Bewertet mit 2 von 5 Sternen

Sadly I cannot recommend Cat Protection…

Sadly I cannot recommend Cat Protection as they are so inconsistent with contact to potential adopters. We had a home visit (which went very positively), provided all relevant information and were told we would be contacted in the next few weeks only to never hear from them again. it’s a huge shame as I would love to adopt not buy but when you can’t communicate it leaves little option.

3. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Skye,
We are sorry that your adoption enquiry has not been responded to by the Branch or Centre.
Although our branches and Adoption Centres have been experiencing higher than average enquiries regarding adoptions over the past few months, we certainly don’t want people to feel that adopting a cat is a difficult process.
If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks.

Bewertet mit 5 von 5 Sternen

Helped us in times of need

Helped us in times of need, absolutely amazing charity

3. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi! Thank you so much for your lovely review, we are so pleased to hear this :)

Bewertet mit 5 von 5 Sternen

Thanks Joe @HQ

We have had two experiences with the National Cat Centre branch of Cats Protection, both of which have been brilliant.

We recently lost our elderly cat who we adored and thought we should consider getting another from the same centre. We applied for a cat online who had already been rehomed, but we were contacted by Joe - who matched us with a cat that wasn't on the website yet and we collect her in a couple of days.

Our visit with Joe was great! He is an absolute asset to an already amazing team. The service was incredible and the experience was great for both humans and cats.

We will continue to support the charity and hope that others do the same.

Please be minded that most people who go on Trust Pilot do so to have a moan, and those who have had a misalignment of expectations are in the minority.

20. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Carly, thank you so much for sharing your experience with the Cat Centre we are so happy to hear Joe helped you find a suitable match. We will be sure to pass this lovely feedback on!

Bewertet mit 1 von 5 Sternen

i AM HEART BROKEN

I AM HEART BROKEN, I WAS TOLD I HAD A HEALTH ISSUE I DIDNT UNDERSTAND ANDAS A RESULT I THOUGHT BEFORE I DIE I BETTER GET MY CATS CARED FOR, IT BROKE ME, I HAD ONLY LOST THEM TWO DAYS BEFORE I HAD TOLD THEM I MADE A MASIVE MISTAKE AND TRIED TO GET THEM BACK, THEY TURNED INTO A NON EXISTANT WELFARE ISSUE, WHICH I CAN SEE THEY DO A LOT TOO PEOPLE,. THEY TRIED TO SAY I NEED SPPORT AND I GOT SUPPORT BUT THEY KEPT MOVING THE GOAL POST. I ENEDED UP IN HOSPITAL HAVIGN A BREAKDOWN AS I WAS TOTALLY BROKEN. I HAVE NO FAMILY OR FRIEND AND MY BOYS TED AND TIGER WHERE ALL I HAD IN MY LIFE. THEY LITTERALY STOLE THEM BY MAKING UP FALSE STORIES TO KEEP THEM FOR A PROFIT MARGIN, IT WAS A MONTH AGO AND I AM LOST. I DONT EVEN WANT TO BE HERE ANY MORE, THEY KNEW WHAT IT DID TO ME AND I ENDED UP IN HOSPITAL AND THEY DID NOT CARE ONE BIT. MY BOYS ARE AND WHERE LOVED SO MUCH IT IS SILLY. I WANT THEM BACK THEY JUST SHUT ME OUT LIKE MY LIFE DIDNT MATTER, THEY WHERE EMOTION SUPPORT ANIMAL. MY BOYS ARE 5 AND I WANT THEM HOME BUT THESE HEARTLESS PEOPLE HAVE KEPT THEM.

I had loads of professionsl willING to step in and write letters of support but they just want money, my boys are their proffit and i dont want to BE HERE any more

give me back my boys you utter devils

17. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Aaryn,

Thanks for reaching out and I am sorry to hear you are going through a challenging time.

Please do speak to your support systems as needed and you can reach out to our customer complaints team if you have any questions on CustomerComplaints@Cats.org.uk.

Bewertet mit 5 von 5 Sternen

I cannot praise the staff at Stoke and…

I cannot praise the staff at Stoke and Newcastle branch highly enough, I filled in the form and didn't expect such a swift response as I'm aware the staff are volunteers, but we received a txt the following morning and follow up friendly and helpful phone calls from Abby and Helen, we went to see our Spud and Abby and her mum were so patient and there was no pressure at all, our lovely Spud is now in a home where he's loved and spoiled, thank you to all those who looked after him, it was a fantastic experience from start to finish, I'm 100% happy

10. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Carol. Thank you for your lovely review. We are so pleased to hear! We will be sure to pass your comments on to the branch. Thank you for helping us make a better life for cats! :)

Bewertet mit 5 von 5 Sternen

A wonderful organisation

It saddens me to read the bad reviews of CPL as my experience was excellent. I got our wonderful cat Hugo from the Bury st Edmunds and Stowmarket branch. Margaret was very honest about Hugo (previously called Ash) so I knew he would need time and patience to settle in. Margaret was so supportive, we weren’t in her area but she came out to visit to ensure we were suitable and again to bring him to us. She was honest about his personality and kept in touch. We now meet up regularly and I let her know how he’s getting on with pictures and videos. With time, patience, giving him space and love, he is losing his feisty side and is an adorable cuddle bug.

3. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi! Thank you for your lovely review. We are so pleased to hear your positive experience adopting through Cats protection and that Hugo is settling so well. Thank you for helping us make a better life for cats!

Bewertet mit 1 von 5 Sternen

Rang for help and was totally ignored

I rang the Basingstoke branch at the beginning of my of this week to seek advice on getting my missing cat back home. We know roughly where he is and just wanted to speak to someone who would know the best thing to do. The lady I spoke to told me I’d need to speak to an experience volunteer and she’d get someone to call me back. No one has called me. I’m incredibly disappointed as I thought the CPL would go out of their way to help but clearly I was wrong.
I have adopted from the CPL before and have also volunteered at their HQ but this experience has put me off from ever contacting them again.

7. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Danica, We are sorry that your enquiry has not been responded to by the Basingstoke Branch. Our branches relies wholly on the goodwill, hard work and dedication of a team of volunteers who have to manage their personal and professional lives alongside their work for Cats Protection, and as a result they have to prioritise their time between essential cat care and welfare, plus managing incoming telephone calls and queries.

It can take up to five days to receive a response, but if it has been longer than this, and you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks.

Bewertet mit 1 von 5 Sternen

CPL causing harm to my cats

You have illegally stolen two of my cats from the Southampton area.

The matter is scheduled to be reported today to Hampshire Constabulary.

You caused and continue to cause my beautiful cats both physical and emotional harm.

You are a disgrace.

17. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi April. Please be assured your concerns are with our customer complaints team who are currently investigating your case. If you wish to discuss this further please email the team directly at customercomplaints@cats.org.uk.

Bewertet mit 5 von 5 Sternen

A great experience. We love our kitten! X x

Cats protection Harrow Weald. - oct 24 adoption / April 25 review written. 8 months ago we picked up our beautiful Eiofe ( now named Betsie)
I cannot praise cats protection enough. From the moment we called and asked about adopting a cat, staff were on hand to ask and answer all the questions you’d expect if you wanted a cat.
We love our new family member and pleased we bought extra food for the center before we left x x x

7. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Caroline. Thank you for your lovely review. We are so pleased to hear Betsie has settled in well. We will be sure to pass your comments on to the centre. Thank you for helping us make a better life for cats!

Bewertet mit 5 von 5 Sternen

A 5 Star Experience!

I’ve nothing but the highest praise for Cats Protection in York. I recently adopted my cat from them and they couldn’t have been more helpful at every part of the process. The website too is a source of valuable information about all aspects of caring for your cat. .

24. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Thank you so much William for your lovely review and kind words, we are so pleased your adoption has gone so well, we will be sure to pass on your message to everyone at North Yorkshire Cat Centre

Bewertet mit 5 von 5 Sternen

Adoption of a companion cat

We have been looking for a companion to our resident cat after losing her brother last year. Cats Protection have been very helpful, both during the adoption process and during integration of our new cat into our household.

Throughout the process, I have been impressed with how the welfare of the animals in their care is most important to them. Yes sometimes it takes a bit of time to get a reply, but people have to remember that they are dealing with volunteers who are giving up free time to look after a lot of abandoned animals so things understandably can slip through the cracks.

4. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Thank you so much for taking the time to leave a review for us Robert, we are so pleased that your adoption has gone well and you have felt supported throughout the whole process and beyond. Your kind and understanding words are much appreciated by us all.

Bewertet mit 1 von 5 Sternen

Can't even get ahold of anyone

Have emailed and called several times but none ever answers the phone and no one has ever returned an email.

9. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

I'm sorry to hear you have not received a response. Please get in contact with us so that we may look into this for you https://www.cats.org.uk/find-us/contact-us

Bewertet mit 1 von 5 Sternen

I adopted a 4 year old cat

I adopted a 4 year old cat, less than 3 months ago, said to be healthy but actually has long-term health issues that I can’t afford. I’ve only found this out now I have the cat and love her to bits and can’t afford the vet bills which are thousands. No response to my email or voice mails. I don’t know what to do. Feel very mislead and upset. Not the best outcome for the beautiful cat, because she needs someone who can afford extensive ongoing vet bills

28. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

Hi Debbie, I am sorry to hear this and that you have not had a response. We will be more than happy to look into this for you. Do contact our team directly via https://www.cats.org.uk/find-us/contact-us and send over the details of the adoption and we can do a full investigation.

Bewertet mit 5 von 5 Sternen

Great Organisation

I have written reviews before for cats protection but wanted to do so again. Shout out to Linda carly and teresa from the Three rivers & Watford branch of cats protection. They have been so amazing in helping me rehome my 14 cats ( dont worry people not rehoming all just most of them ) to help give my cats a better quality of life and going to good safe homes. Very easy to communicate with them and I must say the team I am dealing with not only professional but very empathetic and helpful. Really cant say enough good things about the cats protection members.

26. März 2025
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Antwort von Cats Protection

Thank you so much for taking the time to write such a wonderful review Kaleem, we will be sure to pass your lovely comments on to the whole team at Three Rivers & Watford Branch

Bewertet mit 5 von 5 Sternen

Amazing Experience

We really wanted to rescue and heard so many good things about cats protection, and after adopting a cat from them (Benny) we can see what everyone was talking about friendly staff, very professional , organised , was very nice to see the cats without groups of people there , it’s good to have the appointment system , makes it a less stressful experience for the cats and the people viewing them.

Joe helped us find Benny , he is an asset to Cats protection , he made us feel very relaxed , answered all our questions and made sure we got the right cat.

Overall a really good experience that has made us very happy and Benny too.

16. März 2025
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Antwort von Cats Protection

We are so pleased that you have had such a positive experience adopting Benny from Cats Protection Paige, this is always lovely to hear, we will be sure to pass on your wonderful comments to Joe and everyone else in the team who has assisted you in the process, we are all so happy for you and for Benny and send our very best wishes.

Bewertet mit 1 von 5 Sternen

Feral Neutering

They can't help with costs re neutering on a feral site, was advised to contact other rescues in the area! I thought they were here to help cats but they just pass the buck, meanwhile cats are multiplying.

21. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Cats Protection

We are sorry to hear you are not happy with your experience, Viv. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you.

Bewertet mit 5 von 5 Sternen

Have dealt with CP on few occasions

Have dealt with CP on few occasions.
They do fantastic job and care for every cat in their care.
I have had 3 cats from them. They have always been there when I have had couple of strays wandering around. Taken them in and found homes.
All so caring.

15. März 2025
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Antwort von Cats Protection

Thank you for your lovely review, Michele. Thank you for helping us make a better life for all cats!

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