CheapCaribbean Bewertungen 

I booked a trip to Mexico, and initially the process was smooth. The booking was simple, and all pre-trip information was provided in a timely manner. However, when my flight was canceled due to weather, everything quickly fell apart.

I attempted to contact Cheap Caribbean for assistance in reaching the shuttle service and resort, but I was left on hold for hours without ever speaking to a representative. I also sent an email to the provided contact address during my trip, but never received a response. The chatbot was no help either—it repeatedly directed me back to the same phone number and email.

Days later, I received a follow-up email asking if I had made it to my destination, which was frustrating given the complete lack of support when I actually needed it. The entire experience was incredibly stressful, and due to the poor communication and lack of assistance, I will not be using this service again.

I would rate negative 10bat this point. I booked a vacation, hours later I learned my dad had cancer and needed treatment. This company gave me a credit, despite insurance I purchase, despite I canceled 4 minutes before 24 hours.they gave me a credit. Refused ro refund my money. Now, they still won't refund my money, they are holding 1400 in money and giving me one year to use it. Meanwhile, I now need these funds to give my dad a proper funeral. They don't care. Do not book through them because if lige happens you're out

I booked a vacation package through CheapCaribbean from Canada, and all pricing appeared to be in CAD. There was no clear indication anywhere that I would be charged in USD.

However, after completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. The amount initially shown was around $3264.50, but I ended up being charged approximately $4597.56 CAD. This is misleading and not transparent.

I contacted customer service multiple times and spent several hours on the phone. The agents acknowledged my concern but refused to take responsibility. Instead, they told me to contact the hotel, even though I booked directly through CheapCaribbean.

This shows a serious lack of transparency and accountability. I do not recommend using this service.

Horrible customer service. They failed to associate the sky miles number I provided during booking which caused over $300 in unnecessary fees (baggage etc.). Spent over 5 hours on the phone with cheap Caribbean for them to shirk responsibility and effectively blame the customer. I would suggest this platform to no one, and will not ever let my loved ones use this trip. Sounds great up front, but should you need any actual customer support during the process, prepare for the worst.

Worst experience ever.Have used for years.Will never use again.Should be relatively easy to book a trip not a bad nightmare.Would never recommend again.

I made reservations to Jamaica for myself and husband
But due to a snow storm the trip was canceled. While looking over the itinerary I noticed we were not sitting together on the flights going or returning.
SO of course we booked the trip again but this time I made sure and asked to please assign seats together I was assured by the agent on the phone we would be sitting together on all flights going and returning.
Long story short we did not have seats together on either flight going to Jamaica nor returning , when I called 3 days before the returning flight to see if they could correct their mistake they wanted to charge us an additional fee I have a knee problem I need wheel chair assistant and my husband to help me.....no sympathy from cheap Caribbean. Com, they were more interested in getting more money. Cleary there were seats together we could of had BUT they were just interested in their business.. ..

If I can give this place zero stars or negative I would .Cheap Caribbean has the absolute worst customer service and resolution process. The day I booked I was advised you have 24 hours to cancel this reservation. I spoke with someone I even called the next day which was less than 24 hours then to be told that, yes, although it’s all over the site 24 hours 24 hours you don’t actually get that for certain hotels. I wasn’t even trying to cancel my reservation. I just wanted to change the hotel because after further inspection, it wouldn’t be able to accommodate my husband‘s medical conditions. So they said they will send a message to the hotel asking for a waiver. Come to find out three days after they send this alleged email. They didn’t even send it to the right hotel.
So then about six other emails were sent to the hotel with no responses. I called today for about the 15th time to cheap Caribbean, and was advised that the hotel rejected the medical waiver and cancellation. So then I said I just wanna cancel the hotel then like I’m not gonna show up and of course cheap Caribbean tells me there will be a fee to do that. So I said fine. Keep the hotel there that’s fine since I’m gonna be charged even not show up. If I cancel, just keep it let them think we’re there. Let them think whatever they like. NEVER BOOK THRU CHEAP CARIBBEAN!!!!!!!

We booked a trip to a resort in the Bahamas. Morning of our departure back home, our flight has been canceled and rescheduled for tomorrow. The airline won't help us because we booked through 3rd party. Our resort cannot extend our stay because we booked through a 3rd party. We've spent hours trying to communicate w/Cheap Carribean. We called, and after 40min on hold, selected the option to "hold our place in line" and receive a call back. Two hours later....nothing. We also tried the on-line chat, and were connected w/a rep who told us that for "during travel" concerns we needed to either call a specific number which he provided, or send an email to the "During Travel" team. The number provided connected us with a robot who wanted to sell us medical devices. The email has not been responded to either. We were able to request late check-out, but soon, we will be on the streets in a foreign country, with no plan. If we could have spoken with an actual human, we would have requested a transfer to a different airline (there are other flights available). Or a reasonable rate for extension at the resort. We do not wish to pay for our own flight home, and then not be reimbursed for the flight we already paid for....which is what we imagine would happen given the lack of assistance so far. This is not a legitimate travel agency. No one is following up on anything. No one is available to assist when needed. I'm sure it's fine if all goes smoothly, but as soon as it does not.....you will be stuck without support. 10/10 do not recommend. We will never book through Cheap Carribean again!

Warning to other travelers*** This was my first and LAST trip booked through CheapCarribbean. I realize they can't control the weather, but due to the winter storm Fern, American Airlines notified me that I could change my flights 5 days before my actual travel date. Multiple contacts with their agents resulted in ZERO help. Only "We're sending an email to the resort, once they respond, we'll contact you".

End result, no follow up, not even after the airlines actually cancelled and then moved my flight to a later date. I called the hotel directly and explained that CheapCarribean was waiting for an email from them, the resort front desk told me that was essentially B.S, and that you CheapCaribbean could change it. I then spoke with another of their agents, same response as before "We promise we'll contact you once the hotel responds".

Now, two days after the airlines have changed my flight, they send me an email letting me know my trip is coming up (with the old dates)... Obviously, no one is following up on anything. It looks like we'll just lose days off our trip.

Had I booked directly, I could have modified everything but, since I booked through them, I'm completely dependent on them to make the changes, and on the surface, it appears that they don't seem to be doing anything meaningful.

I also have tried for the last four day to get my airport transportation change sorted through you. On 3 occasions, I have been told that they will send an email to Amstar and then contact me once they have responded. My new flight is tomorrow and no one has contacted me. I contacted Amstar directly and they have no record of communications with cheapcarribean. In other words, their agents are either completely incompetent or simply being dishonest.

The most horrible company ever ! they booked me on a 7 am flight and it took and hour an a half to get to the airport!!! I found out that the flight was cancelled when i got there in the coldest day of a year . No flights in sight
They had the audacity to not
inform me about the cancellation .
I spent 6 or 7 hours trying to reach them ..no reaponse.

They do not tell you the truth about the properties, they lie to get the business. For example, they told me transportation was included I get to Aruba, I was told that’s not the case. The hotel has no elevators , the hotel is like a motel. They said it’s all inclusive and it is not, you have to wait to be shuttled to a restaurant for food.

This is the first time I have ever booked an all inclusive through a third-party company and I will never ever use them again! They changed our flight several times and then a day and a half before we were set to fly out I get a voicemail while at work (I work 12 hour shifts) saying our flight was canceled (I kept the voicemail), I then go to my email and they have an itinerary showing our flight leaving a completely different airport 1 hour and a 1/2 from our original 45 min drive. This caused me to panic thinking all our plans have changed . I called cheap Caribbean as soon as I got home from work and they were closed. I then called American Airlines to verify our booking and our flight was not canceled so that means Cheap Caribbean flat out lied to us! While checking on our booking American Airlines found that one of our passangers birthday was in there wrong and it cost me $438 for them to correct the issue. I went on Cheap Caribbean to check the info I gave them and his birthday was in there correctly. I tried to get a refund from Cheap Caribbean since this was their error when they booked the tickets but they will not take responsibility and refund my money. They said I have to get my refund from American Airlines which is who charged me in the first place. I will never use them again, it was the worst experience I have ever had to deal with, what kind of business flat out lies to you about your flight, screw up a birthdate and refuse to resolve it. Do not use this company, there are many third party apps to choose from out there and next time I will be sure to check the reviews before I use them!

First time using this company, and the last. I bought travel insurance for medical emergencies and had to use it in march for Jamaica. I rebooked for June and it said everything was good using travel credits. We get to the airport they say our ticket was VOIDED. I had to pay out of pocket for my plane tickets and then panicked to get my hotel back. There is no emergency call center opened out of business hours which is insane. They offered to only give me $800 out of $2600 for the plane tickets so I basically wasted tons of money on this horrible website. Do not use it, the only thing that saved my vacation was the resort staff.

Holy cow - where do I start. I have received extremely poor customer service on numerous occasions, many calls and many frustrating conversations. They are unclear on their own policies, inflexible and often un-kind. Really struggled to get any clear information on my booking, then when I unfortunately had to cancel due to a medical emergency; I was informed that the “insurance” I purchased was not “showing up in the system” so I lost $1200. Now - I have gone to re-book the trip with my credit and been informed of the many limitations of this credit. No one seems to really understand my questions or concerns - they constantly transfer you to different departments and do everything in their power to avoid escalating the call to a supervisor. So - even when none of your questions are answered (sometimes literal silence on the other end…) you can’t even speak to another person… it’s pretty bad. Spend your money elsewhere to avoid losing your mind ..

I really wanted to love my experience with Cheap Caribbean, but unfortunately, I ran into a major issue that was never properly resolved.

I booked a JetBlue flight through their platform and selected specific seats, which were confirmed in my email from Cheap Caribbean. But when I checked in for my flight, JetBlue had no record of those seat selections. At that point, the only seats left were more expensive ones—and I had no choice but to pay for them or risk missing my flight and losing my entire trip.

I reached out to Cheap Caribbean immediately. JetBlue confirmed, both in a live chat (which I saved) and in a call with a Cheap Caribbean agent on the line, that the seat confirmation had never been sent by the agency. Still, the only solution I was offered was to wait 24 hours for a supervisor callback—which made no sense since my flight was leaving before then.

I never received that callback. Not in 24 hours. Not in 6 days. I had to follow up myself, and even then, I was told there would be no refund or further escalation. I made every effort to resolve this directly and respectfully but was met with a disappointing lack of ownership.

I’m not someone who usually posts reviews, but I felt like I had to share this experience. I wouldn’t want another traveler to get stuck in a similar situation—especially when you’re trusting a company to get important trip details right. I hope Cheap Caribbean reconsiders how they handle situations like this in the future.

Hotel doesn’t have my reservation, was never able to get a hold of customer service for them so I tried to reach out to Cheap Caribbean but to no avail. Multiple emails unanswered and endless music playing when you call but never could talk to no one. Very frustrating after they took my money they disappeared. NEVER BOOK WITH THEM, RUN FAR AWAY!!!!

Booked our trip and were already at the hotel checked in when we called to see if we could modify and go to the next level up of an iberostar resort when they hung up 3x so we thought it may be a connection issue. We then went to the website to modify and in the process got an email that our reservations were cancelled. We immediately called and the customer service rep was horrible and said we cancelled and "to bad so sad". They told us we had to pay out of pocket for flights home and try travel insurance to get a refund. We had already paid the over 5k in full months prior. After 4 hours on the phone and being told that reservations couldn't be cancelled after check in at the resort despite them doing so we got no where. We ultimately called our airline and explained the situation and they assured us they had been paid and saw that Cheap Caribbean had attempted to cancel and they stopped it. The onsite liaison still had our reservation but said that they wanted us to call them again. We did not as we spent hours on the phone with multiple disconnections with them getting nowhere. Our hotel never had an issue but Cheap Caribbean continued to send us emails that our trip was cancelled despite us being at the resort already. NEVER USE THEM, it was the most stressful and unprofessional experience ever. Appalling overall and luckily Delta airlines and Iberostar are wonderful as was the woman from Amstar at the resort. This company was great years ago but no longer and they are owned by Hyatt so beware.

Cheap carribean deals are very good, we had a great time in riu republica, the workers on site are nice and friendly. The place is huge so it offers everyone something to do and to spread out. The water park is fun and thr food was good and so many choices. I've used cheap carribean many times and yhey never failed me. Even when the covid pandemic happened , they held your credit until I can book again after the pandemic.
Thank you Cheapcarribean.com

Don't go through them. Go directly though the hotel and airline. You will have less changes for cancellations/changes and it's the same price or cheaper if you go through the hotel and airline directly. I had to change our flight and they charge a "brand penalty."

I made all of my selections and then they need a litany of information for a travel purposes, which I fill in for the three travelers. Then I put in my credit card information then it says it’s processing my dream vacation for 20 minutes and the screen never changes. I called the customer service number and they said well that’s because the price changed. Are you kidding me? You can’t keep a price on lockdown long enough to let me put in the three traveler’s first, middle and last names,known traveler numbers and a credit card number? Trash. I will never use anything associated with cheap Caribbean or Apple leisure group or the Hyatt company nor will I ever stay at any Hyatt owned property ever again for any reason.