Do not order from this company. My mother who is 89 ordered some shoes which started to fall apart shortly after purchasing them. We have contacted their customer services via email three times and h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Chums did refunded for the item I never received. I do believe chums did send the item, it was their delivery operator, Evri is the issue. Evri has “delivered” my items to me. I live in a bl... Mehr ansehen
I ordered a jacket for my husband but on receipt it was too tight. I returned it and requested a replacement in the next size up. The exchange was simple: the item was returned to an Evri collection... Mehr ansehen
Accidentally ordered M&S pyjamas Tried to cancel order within 30 mins. Given the runaround, told to ring later ‘when it reached the site’. Told they would ring me back. When they didn’t l rang again... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Kontaktinformationen
Unity Grove, L34 9AR, Prescot , Vereinigtes Königreich
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
2,4
Mangelhaft
1170 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great pair of shoes at a good price
Great pair of shoes at a good price
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to provide this feedback. We're thrilled to hear that you love your new shoes and that they offered both quality and great value.
Your feedback means a lot to us, and we hope to welcome you back again soon.
Wonderful trousers
Wonderful trousers, comfortable to wear, looks nice as well, stays neat all day.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that the trousers are comfortable and keep their smart appearance all day long.
We hope you continue to enjoy your purchase and look forward to welcoming you back to Chums in the near future!
Ordering larger sizes is effortless
Ordering larger sizes is effortless, and the quality and style never miss
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review! We're delighted to know that you are consistently happy with the quality and style of our products.
It's wonderful to know we're meeting your expectations, and we truly appreciate your continued support. We look forward to serving you again soon!
Items arrived as described and on time
Items arrived as described and on time, excellemt transaction
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your lovely review! We're delighted to hear that your items arrived on time and exactly as described, and that you were happy with the transaction.
We really appreciate your feedback and hope you're pleased with your purchase. If there's ever anything we can help with, please don't hesitate to get in touch.
all delivered ok just getting around to…
all delivered ok just getting around to trying everything on
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're pleased to hear that your order was delivered okay.
We hope that everything fits well and is suitable for your needs on you've had the chance to try everything on. If you do experience any issues with the fit, sizing, or anything else, please don't hesitate to reach out to us and we'll be happy to help.
Service was very good will use them…
Service was very good will use them again
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to leave a review.
We're delighted to hear that you received a very good service when shopping with us. Customer satisfaction is always our top priority, so it's wonderful to know we've met your expectations.
We look forward to serving you again soon!
I ordered 2 pairs viscose trousers
I ordered 2 pairs viscose trousers, then saw the terrible reviews for Chums, so was worried. When they came they were very creased and I don't 'do' ironing, but I washed them and the creases came out and wearing them made them smooth. I was so pleased that I also bought a kimono jacket to match one pair of the trousers. I've deducted a star because one pair of trousers was a little shorter than the other and not quite so well made.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with your viscose trousers and found that the creases came out easily after washing and wearing.
We appreciate your feedback regarding the difference in length and quality between the two pairs of trousers. We're sorry to hear that one pair wasn't quite as well made as the other, and we'll be sure to pass your comments on to our product team for review.
Thank you again for your honest feedback, and we hope you continue to enjoy your new outfits.
Replacement shoes received ok thank you
Replacement shoes received ok thank you
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review.
We're delighted to hear that your replacement shoes have been received. We hope you enjoy your new shoes, and if there's anything else we can help with in the future, please don't hesitate to get in touch.
easy to order delivered on time
easy to order delivered on time
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your kind review!
It's great to know that you found the ordering process easy and that your order was delivered on time. Providing a simple shopping experience and reliable delivery is important to us, so it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Good experience…
I liked the jacket very much,but was sorry to find it a bit too short,and much thicker than I expected. Delivery and return were straightforward.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your feedback.
We're pleased to hear that you liked the jacket and that both the delivery and returns process were straightforward. We're sorry, however, that the jacket wasn't quite right for you due to the length and thickness not meeting your expectations.
We appreciate you taking the time to share your feedback.
Order dealt with swiftly
Order dealt with swiftly , kept informed re: delivery and a very good product
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review.
We're glad to hear that your order was processed swiftly and that you were kept informed throughout the delivery journey. It's also wonderful to know that you're pleased with the quality of the product.
We look forward to welcoming you back to Chums again in the future.
Chums .a good company to deal with
A good company to deal with.
Efficient and professional.
Putting customers first.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your kind review!
We're pleased to hear that you found us efficient, professional, and easy to deal with. Providing excellent customer service and putting our customers first is at the heart of everything we do, so it's wonderful to know this was reflected in your experience.
We truly appreciate your feedback and look forward to serving you again in the future.
the ordering on line was easy delivery…
the ordering on line was easy delivery took a while for the first order and the second order was really fast
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review!
We're pleased to hear that you found our online ordering process easy to use. We appreciate your feedback regarding delivery times and are sorry that your first order took longer than expected. However, we're delighted to know that your second order arrived much more quickly and provided a better experience.
Thank you for choosing to shop with us and for sharing your feedback.
Great clothes
There is nothing i have not liked from chums and the sizes are always spot on. And the new butterfly duvet cover is so pretty on my bed .Chums i will keep coming back the delivery is always on time .
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review.
We're delighted to hear that you've been consistently pleased with your purchases from us. Knowing that our sizing is reliable and meets your expectations is fantastic to hear.
It's also great to know that our delivery service continues to arrive on time and provide a positive shopping experience. Thank you for your continued loyalty and support. We truly appreciate your kind words and look forward to welcoming you back again soon!
Fast efficient service
Fast efficient service. Helpful operator. Easy returns process.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your lovely review!
We're delighted to hear that you found our service fast and efficient, and that our customer service team was able to assist you helpfully. It's also great to know that you found the returns process easy and straightforward.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Product Was Good Quality
The product was good for the money and is a nice quality. I have purchased the odd thing in the past. However the delivery took a while. Evri let you know they have your parcel and then you wait and then suddenly they are delivering. Other companies fall foul of this and I am often left hanging as I await a delivery date. Otherwise all good.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're pleased to hear that you were happy with the quality of the product and felt it offered good value for money.
We're sorry to hear that the delivery experience was not as smooth as it should have been. We understand how frustrating it can be when tracking updates are limited and a delivery date isn't clear until shortly before arrival. We appreciate you sharing this feedback, and we'll pass your comments on to our delivery partner for review.
We hope to welcome you back to Chums in the near future.
Usual excellent service...!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your continued support and for taking the time to leave a review!
We're delighted to hear that you've once again received the excellent service you expect from us. Customer satisfaction is always our top priority, so it's wonderful to know we've met your expectations.
We look forward to serving you again soon!
comfortable pair of shoes
I was looking for a comfortable pair of shoes i town but none of the shops stocked larger sizes or wide fittings.
I found a pair on your website which I find very comfortable and fit well. Thank You.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your wonderful review!
We're delighted to hear that you found exactly what you were looking for on our website, especially after struggling to find larger sizes and wide fittings in local stores. It's great to know that your new shoes are comfortable and fit well.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy your new shoes and look forward to helping you find the perfect fit again in the future!
Unfortunately I had to return them as…
Unfortunately I had to return them as the size was inappropriate
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review.
We're sorry to hear that the size was not suitable for your needs and that you had to return the item. We understand how disappointing this can be when a product doesn't fit as expected.
We appreciate you giving our products a try and hope that, despite this experience, you'll consider shopping with us again in the future.
Everything on time dropped package off…
Everything on time dropped package off on ground floor instead of outside my door 1st floor at no 5. Coments for that 0.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Chums
Thank you for your review. We're pleased to hear that your order arrived on time. However, we're sorry to learn that the package was not delivered to your door as expected and was instead left on the ground floor.
We understand your disappointment, and this is not the level of service we want our customers to receive. Your feedback is valuable, and we will ensure it is passed on to the relevant delivery partner for review.
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