CLIFTON Bewertungen 

264
TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I bought some items from Clifton shoewear UK but not based in UK probably China. Never received the items Order no:- 1084. No customer service the email address does not exist. Buyer beware widely ad... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This company is amazing! The quality of the cycle jerseys are amazing, and the design was made perfectly. They are also life-savers, when we were left without our jerseys after another supplier left u... Mehr ansehen

Bewertet mit 4 von 5 Sternen

This is the 2nd Cycle jersey order we've placed with Clifton. We ordered the Curzon (all season fabric) which with its 4-way stretch fabric was true to our regular jersey fit and has a silky feel.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

we were looking for jerseys that we could print our own logo and number onto. We found Clifton and it stated the delivery dates (which would be too late) but to contact them if you needed it to be f... Mehr ansehen

Unternehmensdetails

  1. Bekleidungshersteller
  2. Geschäft für bedruckte Kleidung

Vom Unternehmen geschrieben

Hi, we’re CLIFTON. We are a global made-to-order custom clothing company supplying schools, teams, organisations, and brands worldwide. Every order is produced to approved designs, sizes, and timelines, which means feedback for bespoke clothing can sometimes reflect individual organiser experiences rather than overall delivery performance. For anyone researching CLIFTON or placing a group or higher-value order, we’ve published a clear overview of how our process works, how reviews should be interpreted in context, and examples of real completed projects here - https://www.cliftonclothing.com/blog/post/clifton-clothing-reviews-and-customer-feedback - you can also see real projects and customers on Instagram at instagram.com/cliftonclothing


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

264 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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3,6

Alle Bewertungen

(264)

17 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Shredded Ducks 7s

Shredded Ducks 7s

Great service from Bruce and Jimmy throughout. Quality finish on some really unique items, would recommend!

15. Juni 2020
Bewertung ohne vorherige Einladung
CLIFTON-Logo

Antwort von CLIFTON

Hi Max

What a delightful review - and may I say we also think your design is quite fetching as well!

Looking forward to seeing the team shots when everything is back to 'normal' :-)

Best wishes,

Marcus

Bewertet mit 5 von 5 Sternen

Thrilled with our anniversary blazers.

I was entrusted with organising the design and ordering of blazers for our cricket club 150th anniversary. I found Clifton by chance on the internet, I am so pleased I did! The design process was fantastically easy and intuitive. Offering many variations to the design. The ordering was straight forward and clear, once I had the commitment from the players. The most difficult part of the whole process was gathering the measurements from our players! I must admit I was nervous as I placed the order, not being too sure about the quality of the fabric and indeed the tailoring. However, on delivery, I had nothing to worry about, the anniversary blazers.
I was entrusted with organising the design and ordering of blazers for our cricket club 150th anniversary. I found Clifton by chance on the internet, I am so pleased I did! The design process was fantastically easy and intuitive. Offering many variations to the design. The ordering was straight forward and clear, once I had the commitment from the players. The most difficult part of the whole process was gathering the measurements from our players! I must admit I was nervous as I placed the order, not being too sure another quality of the fabric and indeed the tailoring. However, on delivery I had nothing to worry about, the blazers were just fantastic; the design, the fabric and the style. A really positive asset to our celebrations. Thank you so very much Clifton and all the staff who helped me. We are all thrilled and could not recommend the blazers highly enough. were just fantastic; the design, the fabric and the style. A really positive asset to our celebrations. They will be the envy of many other clubs! Thank you so very much Clifton and all the staff who helped me. We are all thrilled and could not recommend the blazers highly enough.

4. Juni 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

High quality rugby shirts

Thanks for delivering a high quality product (rugby shirts). Despite various delays due to a small pandemic, when the shirts finally arrived they wre of excellent quality and fit. Lots of very happy mature ex-rugby players can now reminisce with their new shirts!

29. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

The products arrived on time and are…

The products arrived on time and are good quality, however the ordering process can be a little agressive.

I enquired about pricing, and was immediately issued with an invoice and then demands for payment. Way before confirming I had placed an order.

I would encourage a more collaborative/calmer ordering process.

9. Mai 2020
Bewertung ohne vorherige Einladung
CLIFTON-Logo

Antwort von CLIFTON

Hi Ross

Thanks for both your repeat business and honest feedback, it really helps us improve our processes.

Since your last order we updated our invoicing software and in-line with your feedback have adjusted the process and automated chasers that were in place, they were set to 'stun' and we've turned it right down!

We apologise for any hassle caused and look forward to working with you again on your next rowing kit order.

Best regards,

Marcus

Bewertet mit 1 von 5 Sternen

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!!
Be very wary with this company!
Very unhappy with the service I have received from clifton.

Sent questions asking how the velcro is positioned on the Netball bibs and if this could be changed, the reply was normally in an L shape but yes it can be made to any requirements.

I very specifically requested velcro in a certain size and length for the netball bibs, this was in the same email I sent with the logos so was received and read.

There was no mention of the velcro in the design pack so I was under the impression that it was just for the printing. The bibs arrived and the velcro is too big so if we use them they will ruin our dresses.

I sent pictures showing this and the repeated response I got was I accepted the pack therefore its my fault!!
Then rudely got told they won't be responding to anymore emails!!

Funny enough the velcro didn't arrive in a L shape so they clearly read my email just messed up the measurements and are refusing to admit it.
Will now be taking this to trading standards to get the matter resolved as the goods are not as requested.

EDIT IN RESPONSE

I NEVER SAID WE WERE GOING TO PURCHASE DRESSES FROM YOURSELVES AS WE ALREADY HAD THEM MADE LAST YEAR FROM A DIFFERENT COMPANY AND MY PHOTO WITH THE VELCRO MEASUREMENTS REQUIRED CLEARLY SHOWS OUR PERSONALISED DRESSES.
ALSO I NEVER THREATENED I WAS GOING TO POST A REVIEW, I STATED I WAS GOING TO TRADING STANDARDS WHICH I WILL.
QUITE HAPPY TO PROVE ALL THIS WITH MY EMAILS THAT I SENT.
DO NOT MAKE ME OUT TO BE A LIAR.

2nd response
Not in captials for your convenience.
As previously mentioned At no point did I never mention buying dresses from you.
I gave you a brief of my requirements in my emails with a detailed photo of measurements.
At no point have I been threatening towards your staff and at no point have you bent over backwards to help, all you have done is blamed myself.
I have also screenshot your comments each time to show how you have been editing them.

7. Mai 2020
Bewertung ohne vorherige Einladung
CLIFTON-Logo

Antwort von CLIFTON

Hi Kelly

It is very disappointing to read your review which is a poor reflection of the reality - as our positive reviews and 13+ years of successful trading show we always work with our customers to ensure successful delivery and where there are issues will bend over backwards to put things right as we work very hard to maintain our hard earned reputation.

As such we were saddened to read your threats to post a negative review unless we replaced the netball patches you ordered with us, however as the product matches the order pack you approved before production we are not in a position to do so without charging for this. Our order packs are detailed to ensure zero confusion and to quickly resolve queries.

You will be aware we have responded to all your emails quickly & professionally and in these emails have explained that the velcro on these patches is shaped to fit our netball dresses - you were looking to order these dresses with us as at the time - as such when you placed your order with us for patches that specification was shown on the order pack PDF.

As these are made to order there are no limitations and we can manufacture these to any size required however it is important to stress that you approved the order pack with the specification clearly displayed and the product delivered exactly matches this.

I'm sorry but we will never accept intimidation of our staff and this is why we had to respectfully cease email contact with you after the third attempt at explaining the above was met with an all caps tirade.

Kind regards,

Marcus

(Please note we will only edit our response to a review if we receive notification that the original review has been edited - this review has now been edited by this individual 4 times and as such we have had to edit our reply 3 times in response as new prevaricate claims are made)

Bewertet mit 5 von 5 Sternen

Jackets for Show Amazing

Nothing short of amazing. They were super accommodating to our quick turn around time and the jackets were high quality. Thank you thank you thank you!!

1. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

There was lack of communication between…

There was lack of communication between the company and myself with late orders. I had to do all the chasing

1. Mai 2020
Bewertung ohne vorherige Einladung
CLIFTON-Logo

Antwort von CLIFTON

Hi Ash

Thanks for your feedback, I've looked into this and can see we sent you an email to confirm your order was in production, you later emailed us for a status update and we advised it was being completed and due to be sent which it was that week (with a slight delay to delivery times due to pressure on our couriers DHL due to COVID-19 PPE shipments). There were no other emails from you for us to reply to and we kept you fully updated on the progress of your order which was manufactured and delivered to you during a global pandemic that has closed many other businesses.

I am sorry that you feel this warrants a 1 star rating and hope that others seeing this will take a more reasonable understanding of the facts given the explanation provided, we hope you enjoying wearing your garment and please email us with anything we can do to further assist.

Kind regards,

Marcus

Bewertet mit 5 von 5 Sternen

Straight forward and easy to order

Straight forward and easy to order. They helped us get all the appropriate measurements.
But most importantly, the finished products are tremendous. Really well done and we are really happy.

30. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Couldn’t recommend them enough

So helpful, couldn’t recommend Clifton clothing enough! They let us personalise our design, kept the cost down and were really flexible when we had last minute changes, will definitely use them again

21. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New Tour Tops.....

Our new Golf Society playing shirts have now arrived for our forthcoming tour to Abu Dhabi & Dubai. Can't wait to wear them on the course.

Thanks once again to Clifton for another great product and fantastic service.

21. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dreadful almost without exception

A truly woeful experience and product, use Clifton if you have to, but have these expectations:

1. Expect very cheap materials. I ordered chinos and they were 100% polyester, cheap and nasty.

2. Don't expect a refund. The T&C's make it extremely difficult to get a refund of any sort, even if the products you receive are not as you ordered. Read carefully!

3. Expect to wait. While production and delivery is fast, any dealings with customer services is extremely slow and even obstructive.

4. Expect poor sizing and production errors. Samples are an ABSOLUTE MUST as sizing charts are useless. My order was manufactured 4 inches too big and it took them months to accept this error, still denying a refund.

5. Expect to be deceived. This China-based company provided me with the wrong fabrics, denied and ignored my requests for a refund. I was left feeling as though I could at any moment have communications cut and be left with only the incorrect and mismanufactured products I received. It took me 6 months to finally receive a replacement, which was not the solution I wanted.

5. Februar 2020
Bewertung ohne vorherige Einladung
CLIFTON-Logo

Antwort von CLIFTON

Hi Harris

Thank you for submitting this review which we are both disappointed and surprised to see.

When your order was delivered you contacted us to advise dis-satisfaction with the standard fabric and slim fit sizing. Our priority is always to have our customers fully satisfied with their experience and we offered to remake the order in a more premium fabric and for your members to adjust their ordered sizes at the same time.

At this point you requested a single pair for your approval prior to the full remake, which we gladly delivered and you emailed on receipt "I received your sample last week and I am pleased to say that it was considerably more satisfying than what I received last time", at which point we then proceeded and delivered the full order remade at no cost to you in a more premium fabric than originally ordered.

Given the above, and the other reviews on this page painting a picture quite different from your statements, we are disappointed to see such a negative review of your experience which we do not believe accurately reflects the situation.

We are here to help should you wish to discuss further, our Studio team have reached out to you again to see what we can do .

Best wishes,

Marcus

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