Club Monaco Bewertungen 

1) There customer service is terrible, waited for over 25 minutes no support.
2) Live in NJ there is no tax on clothing and they are charging tax, which means I need to go to the store or call my credit card service to get the tax money back.
3) Order was placed over a week ago still has not been shipped.

Absolute scam of a horrendous company. They are currently refusing to hi or gift cards. I have $300+ in gift card funds and they will simply not allow me to use it in store nor on the website. When I’ve explained that this is literally stealing from customers and violating a contact, they’ve been unresponsive.

Terrible company. On their website there is no mention whatsoever of a restocking fee, but when i brought the item into the store, they charged an exorbitant amount for this. Stay away from this company.

Stay away from the Rideau CM Store. Very poor client service experience. The staff is rude, and it's difficult to make a refund because of irregular store hours (I had to make a trip three times with no luck). Also, they give gift cards instead of money refunds if you paid with PayPal online, which is unacceptable. Will not be going back or recommending to friends.

I was a longtime customer of Club Monaco, and since today I have decided to boycott them...
For curbside pickup, customers need to call the store in advance to make the arrangements. I called them yesterday to make sure my stuff is ready to pick up for today (Sunday Jan 31st), As suggested by their agent, I also called them today when I was on my way to the store to notify them 30 min in advance. I called the store more than 10 times - almost the entire way heading there - and no one answered the phone. When I got there in front of the door steps, called them again several more times and received no answer. Then, while I was totally frustrated because of waiting too long at cold weather, pushed the bell and knocked the door, at which time a guy and a girl appeared behind the closed door showing me with their hands that they could not open the door and I should make a phone call with them! At that time, when I called the store again, they picked up he phone eventually with no explanation on why they were not responsive the last times. When the girl brought my package out, although she realized how frustrated I am, she did not even apologize for the poor service... These sales staff have not even learned how to deal with a frustrated customer!

I wish I could give 0 on this review

I am a longtime customer of Club Monaco and their online service have just made me decided never to buy through them again.

Long story short, I reported a lost package and the package showed up after they refunded me. So I contacted CB and the representative Mindee told me that I will be re-billed (totally understandable) and I will not be able to return one of the sweatshirt (does not fit me) within my order since it was billed and rebilled. The website clearly indicates that refund are allowed within 30 days and if the item has not been washed, worn, or altered. She even made a lie saying all the stores in Canada are closed and therefore I cannot return the item. I called my local store right away and they told me their hours of operations are not effected by the pandemic ! Nice try trying to giving out misleading information ! Her attitude was extremely impolite and rude. I have the transcript of our conversation so email me if you want to further investigate.

If I could give it zero stars I would, ordered two tops two months ago still no sign. emailed them a few times nothing back from them. STAY AWAY STAY AWAY Terrible 😡

One top arrived today, ordered a large but got a XXL. You had one job lads 😡

I got a silk jumpsuit. The color is so unique. And the style is amazing. Great quality : )

Terrible online returns. Still haven’t received my credit for a return and had to turn to my credit card company for help.

Really poor customer service and I don't know what's wrong with their system... I was on a waitlist for a pair of pants that I had wanted but sold out in my size. I received an email a couple of hours later saying that the item has been available. Considering this I clicked the link on their email and made sure to order it right away since there was only 1 available and I assured it was the right pair of pants. I didn't receive a confirmation email till an hour later and when I checked the receipt it was for a completely different pair of pants? I then contacted customer service via email then live chat because I was afraid that the order would be sent out. I spoke to 2 different customer service reps and they told me they would cancel my order. Hours later I went on their live chat again to speak to someone to see the status of the order since I never received any confirmation. The third customer service rep I spoke to then told me that she just submitted a request to cancel it since it was still getting processed? It's not fair that I had contacted them earlier to cancel it and now I'm going to be stuck going out of my way to the post office to return it for their mistake!

On line club Monaco this is my first time ordered my experience is very poor customer service, totally opposite what I expected. I did order two items at the same time Feb 11/2020, I receive one after few days, I did call three times including today to ask where my second item is, finally today after 3 weeks told me it must be lost we will refund your money but the item is out of stock. I am very disappointed I love this item, if they told me long time I could look in stores. Personally I will never ever order from on line club Monaco.

Bought two things Thanksgiving 2019, returned one of them by mail in early December. Didn’t get any refund for a month, I thought the mail was lost and called customer service in mid-January, I was told they got the package but refund was posted to a gift card which I have never used. They fixed the problem and said it would be refunded to my original payment. Now it’s the first week of February, still no refund on my credit card. So frustrating.

They do offer nice actions and a lot of discounts if you are really looking for nice brand, so I do not get your point entirely. Can we make something happen with them or not? Right now there is free shipping when order is more than $99, feel free to do it.

i wish i had read all these reviews before i placed an online order. what a mess. all they had to offer was apologies not any solutions. THEY sent me the wrong item but I have to wait up to 2 weeks to get a refund. the other item that was in my order is nowhere to be found.
never again.

Such a shame as I love Club Monaco usually, however after today i'm not sure I will return again.

I saw a jacket i liked and added it to my basket, it was $161.99 (equivalent to £123 GBP), realised the prices were in USD so switched to the UK site. Re-added the EXACT SAME jacket to my basket and it was now showing as £525.88 GBP inc. shipping (and this was before duties)!?

Okay - I expect to pay a little more being a UK customer and having to pay shipping & duties, however we are talking about a £400 difference here before duties!? To add to my frustration, the 20% discount code I was sent for signing up does not work on either the UK or US sites. I sent an email and have had no reply, I contacted customer service through the online chat on their website, and they were very unhelpful and said I needed to call their US customer service number, which charges £2 per minute! I asked if they have a UK customer service number and they said no, and that there is nothing they can do to help me. I asked to be put through to a manager, and they cut me off the chat?

Certainly not the same level of customer service online as i have been used to at their London stores. A very frustrating experience and not one I wish to have to go through again, after being a loyal CM customer for many years, I will sadly not be returning.

I wish there was a negative star to give. I spent an hour looking through website and making an order because someone sent me a 20% off. When I went to pay, the 20% would not come off and I tried many times. I called the number provided for customer service and it was no longer in service. I emailed them and one week later have received nothing back. A wasted hour out of my life - and disbelief that any company can survive with online service such as this. Now I'm reading other reviews, and wow, what a backwards company - guess I should be happy I that I was unable to even order!

I am surprised to see so many bad reviews here. My order arrived in time and all the items were correct. The quality it as expected and I am happy with it.

Their D- Better Business Bureau rating is well deserved. Decent knock-off styles at a fair price, but, god help you if you need help or there is a problem. This team will ignore you 'till the cows come home. I have repeatedly run into this "you don't exist to us" with the Club Monaco team. Doesn't matter if messages are sent via email, through their website, or through the BBB, they simply don't give a damn. If you can possibly shop elsewhere, and there are so many companies that actually value their customers, please do so. Spare yourself the headaches.

I placed an order for an item. It arrived and it was the wrong size and colour. I have since sent 5 emails to customer service over the last month that have all been ignored without a single reply. No one from customer service picks up the phone at the provided number and there were no return instructions provided in the package (the website only gives US return instructions - I live in Canada so this is useless). Horrible non-existent customer service.