Co Wheels Car Club Bewertungen 

555
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have been with CoWheels for many years. Excellent organisation and top-notch customer service. Always able to get through promptly to a real person when needed. They couldn't be more helpful and pers... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I just came back from the Lake District where I used CoWheels Car Club for a week. It was fantastic, great service, customer service were very helpful with an issue I had at the beginning and they fix... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really convenient pickup from Oxenholme Lake District station, app etc worked brilliantly throughout the trip. V good clean car. Getting my Co Wheels account verified took a very long time, but all... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ridiculous sign up process that needs me to make photocopies of my driver's license and get them verified at the post office. Colossal waste of time, just get a normal rental for a day...

Unternehmen hat geantwortet

Unternehmensdetails

  1. Automobilclub
  2. Kfz-Leasingservice
  3. Mietwagenanbieter
  4. Carsharing-Station

Vom Unternehmen geschrieben

Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

555 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(555)

74 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great product and very responsive…

Great product and very responsive service agents!

10. Jänner 2025
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi John, thank you for a lovely review! I've passed your comments onto the team. - Jem

Bewertet mit 5 von 5 Sternen

The car club works really well for us

The car club works really well for us, as we don't need a car full time. The staff have been lovely and very helpful whenever we have needed to talk to someone and do their best to resolve any problems quickly and effectively.

27. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Hi Joanna, I'm really pleased to hear that you're making the most out of the club and I'll pass your feedback onto the rest of the team.

- Jem

Bewertet mit 5 von 5 Sternen

Co-Wheels - Full Marks

Co-Wheels, is a cost effective, sustainability initiative which delivers all that it promises, backed up by excellent customer support.

19. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Hello, thank you for such a lovely review - I'll pass your feedback onto the team.

- Jem

Bewertet mit 5 von 5 Sternen

Quick and helpful response when…

Quick and helpful response when inquiring about car availability.

17. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Hi Paol, thank you for your review. I'm glad that you have found the team to be helpful, I'll pass on your feedback.

- Jem

Bewertet mit 5 von 5 Sternen

Excellent support while I'm unable to drive.

As I will be unable to drive for a few months, I asked about suspending or cancelling my account. Co-wheels offered a free account until I am able to resume driving. Brilliant!

13. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Hello, thank you for the review. I hope you can get back up and running soon!

- Jem

Bewertet mit 3 von 5 Sternen

second car in a week I have taken out low tyre pressure

second car in a week I have taken out. Low tyre pressure on two tyres. This was a different car than the one I used a week before.

3. Dezember 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi Helen,

Thanks for letting us know that the tyre pressure was low in this vehicle. While we check the cars as often as we can, we have no way of knowing if one of these lights comes on between checks unless a member tells us. If you do have any further instances of this happening, give us call and we'll see if we can swap you onto another vehicle.

- Jem

Bewertet mit 5 von 5 Sternen

I've found Co Wheels to be very…

I've found Co Wheels to be very effective in terms of customer service, when there is (occasionally) something goes wrong. Generally the car-sharing service they provide is very good, the cars are clean and I've never had a breakdown. The fees they charge are fair in my view.

5. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Hi Stephen,

Thanks for such a wonderful review, I'm glad you've been making the most out of our service. I'll make sure to pass your feedback onto the team.

- Jem

Bewertet mit 5 von 5 Sternen

Very happy

I've used Co-Wheels for many years, cars are good quality, easy to use and the team are really helpful online and/or on the phone in case of any problems or queries. Highly recommended.

4. Dezember 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hello Nicola,

I'm really happy to hear about your experience with our vehicles and I'll pass on your feedback to our customer service team.

- Jem

Bewertet mit 5 von 5 Sternen

GREAT idea and service

I'm using it for year when I need a car on weekly basis.
Great idea, great support and service.
I wish more stations like this would be opened!

2. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

Thank you for such a lovely review, Martin!

- Rebecca

Bewertet mit 5 von 5 Sternen

Amazing customer service and very…

Amazing customer service and very helpful and flexible booking system

30. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Co Wheels Car Club

We are so pleased to hear that you've loved your experience with Co Wheels! Thank you for leaving us a review.

- Rebecca

Bewertet mit 5 von 5 Sternen

Best service ever

I had an issue with accessing my vehicle, that was entirely my fault.
Aaron from.the co wheels support team when above and beyond to help me and ensure I was able to travel and visit my newly born niece.

I literally cannot express my gratitude to him, he was so humble. Undoubtedly, the nicest guys I've ever delt with.

17. November 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Thank you for leaving us such a lovely review, Anthony. We will be sure to pass your comments on to Aaron and the rest of our customer service team.

-Rebecca

Bewertet mit 1 von 5 Sternen

You don't get to see the hire charges…

You don't get to see the hire charges unless you pay a fee to join. Trying to jump through all the hurdles is impossible such as uploading your driving license image on their buggy iphone app. They sidestep the online 14 day cooling off period by simply stating on the app your "account deletion is pending".

25. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi Jeff, We are so sorry to hear that you were unhappy with our service. We pride ourselves on our transparent pricing which is on our website listed by location. If you would like to close your account, we will be happy to get that sorted for you. Please email our team on info@co-wheels.org.uk.

Kind regards,
Rebecca

Bewertet mit 5 von 5 Sternen

5 star.

Excellent service with online support.

24. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Thank you for the 5* review. We will be sure to share your comments with the team.

Bewertet mit 4 von 5 Sternen

Co Wheels is a great service and has…

Co Wheels is a great service and has really great communication skills. They always answer queries and can also be talked to by phone.

23. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Thank you for such a lovely review Sophie. Our customer service team will be delighted to hear your lovely comments. If there is anything we can do to earn that 5*, please do let us know.

Kind regards,
Rebecca

Bewertet mit 4 von 5 Sternen

Give Co-Wheels a try.

I gave Co-Wheels a try and was very impressed.
I had issues with other users not re-fuelling the car we were using but I would recommend that people give Co-Wheels a try.
The 'after care' from all of the staff has been positive and very helpful when I have had queries. Thank you.

4. September 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Good Afternoon,

I'm glad to hear that you were impressed with our service. Thanks for a wonderful review, I'll make sure to pass it on to the team.

- Jem

Bewertet mit 5 von 5 Sternen

The customer service is excellent but…

The customer service is excellent but it’s frustrating that the annual licence recheck only becomes an issue when I make a booking. It would be better if I was notified ahead of time so that I can get it done before I need to make a booking

16. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi David,

I'm sorry to hear that you've had difficulties with the license recheck. While the website does notify you if you log in within 30 days of the check being due, we are also working on an app notification for this. Hopefully this will help going forwards.

- Jem

Bewertet mit 5 von 5 Sternen

We've opened an account with Co Wheels

We've opened an account with Co Wheels, but never had an opportunity to use it. Their customer service is amazing - they are always available, understanding and helpful. Once we had a chance to use it, I'll update my review.

15. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi Victoria, thank you for a lovely review. I hope you get a chance to use one of our cars soon!

- Jem

Bewertet mit 5 von 5 Sternen

Impressive response

I was impressed that the team responded to my request (to expedite the annual check of my driving licence) outside normal office hours.

8. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi James, I'm glad we could get your check expedited so you could get on the road as soon as possible. Thanks for the great review!

-Jem

Bewertet mit 5 von 5 Sternen

Dealt with Aaron about my membership

Dealt with Aaron about my membership. Quick, efficient, clear, helpful. What more could I want?

7. Oktober 2024
Bewertung ohne vorherige Einladung
Co Wheels Car Club-Logo

Antwort von Co Wheels Car Club

Hi Alistair,

Thank you for your lovely review! I have passed this onto Aaron and the team and we're really glad to hear that you've decided to join us here at Co Wheels!

- Jem

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