Cornwall Council Bewertungen 

When a restaurant leaseholder was forced to close during lockdown we were told by phone not to be concerned about paying for the liquor licence, indicating self evidently everything was on hold during the pandemic. The tenant was told similar. And so it seemed common sense and abuntantly obvious that with no place to sell drinks, there was in effect no need for the licence. Wrong. A demand has just been issued to pay two years' back fees.
In other words a demand for payment for services NOT possible to receive. The tenant meanwhile, although having received covid relief payments, now tells me his business rates are being demanded for the period of an empty premises with NO BUSINESS.
When the tenant was forced to close, he said he could not pay the rent, and so I let he and his young family to stay there paying only the residential flat rent above, thereby losing £30,000 in rent over the two-year period.
People are at wit's end; and such unjustified Council procedures have been forwarded to local MP Derek Thomas to determine the veracity of such heartlessness. I hope to update this review.

Terrible council. Very unfriendly website and impossible to talk to. They actually don't seem proactive in their own county. I'm glad I have moved away as I wonder if they actually care about this beautiful county.

I have an ongoing dispute over a parking ticket appeal on compassionate grounds that was rejected by the 'experts'. The second appeal would still be dealt with by the council so I paid the lower fee. I contacted the parking tribunal service afterwards who said that it should have been cancelled. I came back to the council with this but was told that the person I spoke to probably didn't know what goes on in the council. I have been sending emails back and forth trying to get an answer as to whether a housebound elderly person who falls ill home alone is more or less urgent than 1 who falls ill in the street. This was the basis of my ticket, the fact I was rushing to finish work to get home to the elderly person. However, because the council said it was 'not immediate' then it doesn't matter and therefore not urgent. I have now been told to drop the matter or face repercussions. Still without an answer to my question. This is the council that supposedly care about people.

This is a review for Cornwall county council I have over the past 6-months had to deal with both the housing department and the tax department both departments give timescales neither able to adhere to them they simply do not respond to any correspondence you send to them. when you telephone them they are rude and incompetent and completely unhelpful. The people who work for the council have terrible attitude when you discuss matters with them and have an attitude of what do you expect us to do about it. The housing register is a joke every property is given priority to homeless only so no other families in Cornwall have a shot at getting homes. The council are not interested in trying to help people and families who are hard-working and paying taxes they only give priority and help to people who are homeless from their own actions such as non-payment of rent, anti-social behaviour, substance users, prison leavers etc. Basically if you are a decent person who pays your bills, works and keeps a roof over your head, if anything unfortunate happens to you (like in my situation where I have had a life changing medical event and am now disabled) the council will not help you in any aspect until you are completely broken and homeless and destitute. It was a sad day for Cornwall when all of the local parish councils closed and all services were put in a central Cornwall council system in Truro. The residents of Cornwall deserve better than what we are receiving from Cornwall council especially in view of the astronomical charges made and increases from them each year - increases each year and all we are receiving is a reduced substandard service from them. I wish they could be held accountable but even if you go through to the complaints department they are equally incompetent- they advised a investigation would be made and response within 10 working days I am now on working day number 30 and still 0 response.

Nothing but falsehoods and covering their own behinds. Waste of time trying to talk.

Tried to pay my council tax on the 1st December - something was wrong with the website - then i tried several times using their telephone system to pay - kept telling me that I couldn't pay £0 when I was paying £237! Clearly that too was broken but they allowed people to call that number anyway. Got through to someone who told me they couldn't help but gave me a direct number to ring - called that but then while I was waiting, I realised I WAS PAYING for the phone calls because my credit had gone right down to practically £0. I was not very pleased. It's not MY FAULT that I can't pay but I'm paying lots of extra money to try to make that payment?! Does that make sense. So sent an email.
It is now over 2 MONTHS SINCE MY EMAIL and STILL NO REPLY!