The Guardian4 watch offers great piece of mind being able to monitor my wife's well being (she has been diagnosed with Alzheimer's) and track her movements when out for a short walk with our dog. Cus... Mehr ansehen
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Das sagen Bewerter
This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Mehr ansehen
Unternehmen hat geantwortet
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels s... Mehr ansehen
Unternehmen hat geantwortet
Instructions don’t work properly if you buy via Amazon (they don’t give the SIM this route). More worryingly the app has now been down for several days. No message up on the website, no direct contact... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At CPR Guardian, we are committed to providing innovative personal safety solutions that help people live with greater confidence, independence, and peace of mind. The CPR Guardian Personal Alarm Watch combines advanced safety features with a discreet, stylish design, offering reliable support whenever it is needed. As a two-time recipient of the Queen's Award, one of the UK's most prestigious business honours, CPR Guardian has been recognised for its dedication to excellence, innovation, and outstanding service. These awards reflect our ongoing commitment to developing products that make a meaningful difference in people's lives. The CPR Guardian Personal Alarm Watch is designed with user safety at its core. Features such as emergency assistance alerts, location tracking, and health monitoring capabilities help provide reassurance for both wearers and their loved ones. Every aspect of the watch has been carefully developed to deliver dependable support and enhance everyday wellbeing. We always strive to provide the very best service and protection for our customers. However, there may occasionally be circumstances or external factors beyond our control that can affect outcomes. Despite this, our team remains committed to delivering the highest standards of care, support, and assistance at all times. The positive experiences shared by our customers continue to be one of our greatest achievements. Independent reviews on Trustpilot highlight the confidence, reassurance, and support that CPR Guardian provides to thousands of users across the UK. CPR Guardian is more than a personal alarm provider. It is a trusted partner dedicated to helping people stay safe, connected, and independent. Choose CPR Guardian for award-winning innovation, dependable protection, and a legacy built on trust.
Kontaktinformationen
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Vereinigtes Königreich
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
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Das haben sich andere Leute angesehen
Easy to use and effective
The watch is simple to use and has only essential functions which makes it preferable to an iWatch. CPR staff have been very helpful and proactive to get the watch set up and check that it's working OK

Antwort von CPR Guardian
Excellent watch
Excellent watch. Nice bright and clear graphics holds up to 5 emergency numbers and a loud alarm when button pushed. Light weight to wear and fast charging. I would definitely recommend this if your loved ones are worried about you as you can use it as a phone for reassurance calls

Antwort von CPR Guardian
More confidence and independence
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels so much more confident, knowing she can go out and if anything happens, she can instantly get help. We did have a few app problems, getting things set up, but Steve from guardian was brilliant! Thank you for giving my Mum back some independence!

Antwort von CPR Guardian
The CPR Guardian III
After researching lots of devices on the market, I decided on and purchased the CPR Guardian III, primarily as a Personal Tracker, for my Mother who was diagnosed with Alzheimer's Dementia.
The device, and the corresponding App, are well thought out and very user-friendly. There are also a lot of other functions such as Fall Detection and an SOS / Panic Button that I'm sure will become useful with Mum going forward.
The Company have been great too. Very helpful, responsive and easy to deal with. They quickly answered the many questions that I had. I would definitely recommend the Guardian III device from CPR. Thank you.

Antwort von CPR Guardian
Trust pilot where very helpful setting…
Trust pilot where very helpful setting up watch and the watch had calling function definitely a plus

Antwort von CPR Guardian
Great service from the staff at CPR Guardian
I purchased the fall/sos watch for my mother from CPR Guardian after another brand failed to get a signal in her area. This watch works fine with no connection issues and is simple to use.
We had a follow up call from Hollie at CPR to see if everything was ok and I mentioned that the battery was running down faster than I expected. Without hesitation I was sent a replacement which arrived the next day being already set up and pre programmed with my mother’s contacts.
Great service! Would definitely recommend
David J

Antwort von CPR Guardian
CPR Guardian website & purchase
Went on the website and contacted the sales team. Great help from the sales lady from CPR, answered all our question and our order was completed and watch arrived the folowing day. We set up the watch, but there was something that we were stuck on, at that moment Steve had called us to see how we were getting on & any help needed? he talked us through the app and our questions on the phone and everything working great.
Thank you for all of your assistance, would recommend to anyone as an SOS/Falls watch, I would not only recommend just for the elderly, I have Parkinson's and it will keep my independance & confidence at home and when I am out.

Antwort von CPR Guardian
Kind and understanding
Kind, patient and understanding. Willing to do all they can to give customers what they need and want. I think they are probably the best people to deal with online purchases of an unknown product. Superb company.

Antwort von CPR Guardian
Feels like a family run business
Feels like a family run business - very friendly and very knowledgeable with any questions you need to ask.
CPR Guardian watch works very well - overall very pleased with my decision to purchase fall detection watch from this company.

Antwort von CPR Guardian
Right from the start I was treated as a…
Right from the start I was treated as a valued customer. Caroline on the phone was very informed and made everything clear. Steve setup the watch with no issues.
The watch it self works fine (just as advertised)
Would recommend to anyone who has elderly relatives.

Antwort von CPR Guardian
Had problems with the Data/GPS function…
Had problems with the Data/GPS function on Guardian 3 Pro for the past four months. When speaking Steve he diagnose issue straight away and sent me out a new SIM with EE, this arrived the next day...
Now everything is working how it should be.

Antwort von CPR Guardian
No reply to emails and telephone call…
No reply to emails and telephone call handling system broken during the whole period between Christmas and New Year.

Antwort von CPR Guardian
Great potential but poor experiences
Good product (4*), poor business model reduced review to 2*
The potential for this watch is tremendous as so many carers want to feel they can keep their caree safe and monitored when alone. I assume this is how they won the award.
I couldn't feel I could leave my partner at home for any time without something in place and chose this because it was family monitored.
Unfortunately the backup from the company selling it was hopeless. They show little understanding of, or compassion for, the plight of those needing such a device. The IT help is difficult to access and grudgingly given. There is no feeling of urgency in sorting a device that malperforms and little understanding of the impact of a strange outage in the whole service this summer. No interest either in the loss of monitoring data of the patient when the service did eventually resume.
The stress of keeping the watch always functioning to protect my partner whilst paying quite an expensive monthly Sim plan has left me totally stressed and dissatisfied.
An alternative that uses a call centre but also communicates with contacts is 'Yourstride' and I recommend this company be checked out.
UPDATE
Having gone through 3 watches now in less than a year my star rating for the actual device may be optimistic. It may be more fragile than I thought.
EVEN FURTHER UPDATE/AMENDMENT 4/12
Since posting this review CPR have been diligent in reacting to my problems with the watch. They have done tests, sent replacements (as alluded to above) and re-set the SIM---with the result being it appears work on 'towers' in your area can completely knock out the signal to the device and cause you to think the watch is faulty.
I was lulled into a false sense of security by their claim they "access all major mobile networks when signal from one operator is low or lost, CPR Chameleon automatically connects to another available operator, ensuring you always have a good connection"
They politely requested I amend my review. The help lines have been very solicitous to me recently but the fear of tower work knocking out the signal makes considering a plugged in box by Careline a solution not to be dismissed, even though it doesn't give family monitoring and a discreet watch which CPR does.
I also apprecitate CPR reducing the sim costs over Black Friday and acknowledge the call centre connection in the Gold plan for when your contacts do not pick up.
I would say do your homework before choosing.
25/12/23 RESPONSE TO REPLY FROM CPR:-
Thank you Chelsea (COO) for your reply. I am pleased you are committed to giving customers satisfaction. I cannot fault the generosity of replacing watches although it does seem a strange business plan. I have also recently been sent new charging leads and even one of your plugs you felt I should use because an unresponsive watch was not charging. It turned out however not to be a solution and yet another watch was sent out.
I do think your customer agent has tried (unsuccessfully unfortunately) to find a solution to each problem as it has arisen.
However I would like to address your thoughts on resolving issues swiftly and using customer feedback.
When a problem has arisen for me, as a customer I am restricted to your office hours to seek help and on a customer phone line that is not solely dedicated to the Guardian watch alone but is the one contact for CPR products including CPR Blocker. No wonder I am often waiting half an hour for the phone to be answered! Using email or Voicemail rarely gets much response.
Once having spoken to your customer agent, my experience of then awaiting the replacement (sent Royal Mail 24 admittedly) and if that part does not solve the issue, phoning again and awaiting another part/solution can take several days--especially if it occurs over a weekend. My latest problem dates from Decembet 14th and I am left paying a monthly Sim and have NO signal whatsoever at home.The watch/es cannot seem to pick up a permanent signal now although being connected correctly for months before your outage. Perhaps using 2G is just not sufficient and needs upgrading?
I DO NOT WISH YOU TO SUPPLY REPLACEMENT AFTER REPLACEMENT. What I need is a RELIABLE alarm watch that keeps my husband confident and safe in the knowledge that when I am not actually at home he can call me for help. When someone is prone to falls you need a device that works ALL the time and not erratically.
I am led to believe I am the only customer who has had such bad luck with the watches. Perhaps I am. I would love to know what was found amiss on those returned.
A carer's worst nightmare is loss of signal, inability to connect to contacts, dead device-- all scenarios I have experienced and make my watch not fit for purpose.
I hope this customer feedback is useful to you in the future as these are sincere and heartfelt comments.

Antwort von CPR Guardian
Efficient and Informative Sales team.
Efficient and Informative Sales team.
Quick Service and Set up with the Gold 24/7 service.
Watch arrived ready to go, just needed to Download the app and log in.
My Father now has more confidence when out and about knowing he has an easy help option at home and on his travels. Very important for him to keep his independence.

Antwort von CPR Guardian
Absolutely great until you need help at…
Absolutely great until you need help at night
Totally useless and putting the life of the user at risk
I don’t think any user would want or have to pay for an upgrade, the system should do as it promised and a response after 5pm should be the most essential part of the service

Antwort von CPR Guardian
Buying a CPR Guardian 3 alarm watch
Great people to deal with. Quick simple and easy to understand process for purchasing and setting up ready for next day delivery.

Antwort von CPR Guardian
CPR Guardian
The watch was delivered the day after ordering which I was very happy with! I had a couple of problems getting it working with the SIM card but the support team were very helpful in getting this resolved quickly. My mum is delighted with the watch and it has given her a real sense of comfort having it. Special thanks to Chelsea Davies ( the COO ) who picked up the phone call from me on a Friday evening and managed to make a configuration change later the same day. Fantastic customer service!

Antwort von CPR Guardian
Great help from CPR Guardian
Having had trouble charging the phone that I was sent originally, the kind people at CPR Guardian sent me a replacement that works perfectly. The were also very helpful in setting up the phone.

Antwort von CPR Guardian
A Necessity for Elderly And Infirm
I am living on my own now my wife has passed on after 63 years together. I have had a couple of falls before she died. Now I have no one to help me if needed. Having read about the CPR Guardian watch I decided to buy one. I filled in the application form and waited. CPR phoned me back and for a small fee down loaded all the details and contact numbers for me for a small fee. That is optional &Well worth it. I recieved the watch next day , all I had to do was Download the CPR Guardian App on to my Smart Phone and register the watch as per instructions supplied. now it is already. If i need help I press the Alarm button on the watch and it contacts my designated contact(s) .The staff were very Helpfull and Friendly and I feel secure on my own and have the knowledge that Help is buta call away . A Necessity for the Elderly and Infirm.

Antwort von CPR Guardian
The CPR Guardian II watch has been an absolute godsend!
The CPR Guardian II watch has been an absolute godsend!
Dad had advanced parkinson’s disease so he would fall a lot, so the watch gave us peace of mind as I knew it would alert me if Dad needed help. Also I could still get in touch with him even when he forgot to take his mobile phone with him to a different room or the shed. And it was simple enough to use so he could still call me using the watch even when he could not work his phone anymore. Dad liked the analogue face and the step counter.
The only issue we have had is that we live in a house with thick stone walls so signal in certain areas was poor but once located we just worked around those areas.

Antwort von CPR Guardian
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