CPR Guardian Bewertungen 

Simply the best thing I have ever bought for my Dad I know he’s safe wearing his watch ( and I can check where he is too)

Excellent customer service and lovely looking effective watch. My father is very happy wearing his watch ( and he’s always been a watch man and wouldn't wear other wrist alarms) and my family are very relieved that he has at last an effective safety detection device.

Brilliant watch! Saved us already twice when mum went wandering and only had it two weeks.

thankyou, so much!
Michael Ruocco

Déçu de ne pas savoir la connecté j'ai fait un abonnement a 17€ et rien

I bought the watch for a friend in August and to speed up the process used my own credit card to make the purchase. I have tried to amend the direct debit to his account, but despite saying that they would get back to me they never have. Another DD arrived today. I also asked a technical question last month which remains unanswered.

Great customer service. The watch does everything it says it should. The date on the watch was in Chinese which could have been sorted during pre-setup but Tom was very helpful, phoned us up quickly and sorted it all out and answered all our questions whilst we checked the fall detection etc.. 5 star service.

From the very first time we spoke to a member of your staff we were completely assured that all would be well. We needed to purchase a replacement mobile phone & your colleague Steve has just talked us through the setup & it now works satisfactorily. Thank you

We've only had the Guardian 3 for the last 10 days and it has been awesome ! I bought it for my mum who suffered from a brain aneurysm, had 2 operations and was released from hospital after 11 months. She's showing signs of dementia but fully functional, albeit slow and easily distracted !

The watch has given us the confidence to leave her on her own, giving her a bit of independence over the weekends to see her aging friends and slowly getting her social life back. Something I didnt think would be possible.

The screen developed a fault, but Steve at Tech Support was very helpful and immediately send out a new replacement (hopefully she'll receive it tomorrow). The charger is a little flimsy but I believe there is a better charger dock you can get for it too.

Based in wales, answered calls very quickly, phoned back when they said they would, sorted all the problems out quickly.

Friendly and helpful.

The watch itself is fine but the service is not.A few times it's got no data for family to check in on our dad. Trying to get a response from the company is like pulling teeth. Been trying for 3 months to change the direct debit date, had tickets issued to respond....and no response.

This watch is fantastic, not only does it tell me how many steps I have taken, what my heart rate is, but it gives me confidence that if I have a panic experience I only have to press the red button and you contact me immediately and can see where I am and contact my wife or carer to advise them of my where abouts! Since I have been wearing my CPR watch I have felt so much more confident! Thank you. Geoff Try

Fantastic customer care. Good device and is worth every penny.

Very helpful
called with location problem very friendly and patient staff took time to lead me through my problem until I understood and sorted same

Always keen to help and Chelsea delivers excellent customer service

Watch arrived with a faulty sim card, they sent another but I still couldn't get the app to work with the watch or the SOS. They then said they would send an EE one because they had better signal, that sim arrived and once again they had sent out the wrong sim. So I had to wait for a fourth sim. Finally was able to use the watch however despite the claims online the SOS did ring me but apparently it didn't have enough signal to up date the GPS on the app so while I knew my grandma was in trouble, I had no way of knowing where.

At one point it was suggested that as long as there was enough signal where my grandma is located most often that it would be okay, but frankly, the whole point of the watch is to know where she is and if she isn't safe that I could find her.

During all of this the team was very responsive and helpful but the minute I sent it back and refused any more help (I was very patient, we waited for 4 sim cards and lots of communication before giving up on it) I started to get ignored. They confirmed delivery of the watch return as they phoned me to ask what else they could do to help and suggested maybe the watch was faulty and they would send another. This was declined and asked for the watch refund and also mentioned several times about them cancelling the very expensive monthly subscription.

It took weeks and I sent so many emails chasing the refund. The subscription was then charged and I sent even more emails chasing the money and the cancellation.

Eventually I got through to someone who processed it immediately but it really worried me that if I wasn't checking and my grandma wasn't switched on enough to check her bank whether they would have sent it at all.

Overall I found it to be a very poor product and quite poor service. I wouldn't recommend.

Staff at CPR Gurdian are good and helpful but the watch itself was not right for my wife.
It arrived in 24 hours so this us excellent service, however we had problems with the way it had been set up with the sim and tech support at first said its an issue with their sim provider, then it turned out the number of the watch statted +44 and I had to manually change this to 0. It took a further call to get this found and sorted.
This problem meant the app on my phone would not communicate with it.
My wife then had an allergic reaction to the watch and was told to change the strap. At £200 plus this should not be the solution.
However, I am within my 14 day period so they have agreed to me returning for a full refund and I am now waiting for the returns label to be emailed to me.
It's a shame because my wife suffers from falls and this would have put my mind at rest while I am at work.

This watch is excellent. I live alone and suffer from epilepsy and it’s a great way to alert my family to when I’m having a seizure. I like to go out walking also so it lets them know where I am at all times. Can call from my watch and the sound is perfect! Great product! Has brought a lot of peace of mind to my daughters and myself.

I spoke to Chelsea in Technical today as I was concerned about the location accuracy of our Watch.
Chelsea explained exactly how the GPS worked and the benefits of setting up Wi~Fi and Geo Fencing.
We also discussed the Falls Monitoring.
She extremely helpful and patient.

Many thanks to Tom at CPR Guardian
For the fantastic support in setting up the new Guardian Pro Watch for my husband.
A brilliant watch and gives peace of mind
To the relatives of the wearer!

Both Nathan and Tom at CPR Guardian were endlessly patient and helpful with my technical issues. Although it took a while and a few goes on my behalf to get it right, my issues were all sorted out and it was such a blessing to be able to get through so quickly to talk to the experts. Thank you!