Crate and Barrel Bewertungen 

Terrible company. Ordered bedroom set, they tried to deliver two. I refused. Ordered a sectional. They screwed up the skew and one piece will be two months late. Discovered the design won’t even fit in my space. Ordered a chair and they misplaced it so it wasn’t included with bedroom delivery. Drove two hours to be there. Never deal with this company. It’s a disaster.

I returned Axis Sectional 4 pcs Sofa and I complained many times to customer service. They keep so saying "Will report to Advance Team". In their record, my return already successfully back into their system. It is really complicate customer care as I can only text my complain.

WORST customer service ever. We ordered two accent chairs and one of the chair was broken upon arrival. And when we reached out to customer service to see 1) if another one can be sent without any shipping fee, 2) have the guys pick up the broken item, but I was getting transferred to agent after agent with no help. Currently I’m on hold to speak with agent number 7. Who knows, maybe they’ll hang up on me again.

I’ve shopped at pottery barn and this is by FAR the worst experience I’ve ever had.

I was at the Beverley Hill’s store to purchase a sofa and a bed. When the bed was delivered, I found out it was defective and unusable. I was told the defective part would be delivered the following week. When the new part came, it was also defective so it was taken back. Eventually I was able to get the right part that was defective.

Now to the sofas. I also paid for a sofa in April. Was promised it would be available by early - mid June latest . When I called to enquire about the sofa, I was told it won’t be available till August. I was told to come to the store to get a different color which I now did.

Without canceling the first order, I paid for a new one that was meant to be delivered 6/17. I called 6/15 to make sure we still on track only to be told it won’t be available for delivery till end of July. Mind you, I’ve made payments for 2 sofas due to store associates giving wrong dates to make customers purchase products.

This is very unprofessional and this I believe is not being deceitful just to make sales.

I’ll be asking Crate and Barrel for both payments back. The audacity of the customer service telling me I can only be given a store credit. They know better as they broke an agreement .

I previously bought one bathroom light-fixture and by mistake I received a full box with 6 fixtures. Since I had only paid for one, I called the store and told them about this issue. The person on the phone told me to return the extra 5 items and to compensate for my effort and for them to get the 5 items back (worth around $1000), Crate and Barrel would issue me a 20% coupon to be used on a future purchase. I now wanted to buy an espresso machine and tried to use the 20% coupon code but I wasn’t able to use it since the machine was on sale.
I find this to be unfair since the coupon was not given to me as a promotion (and I understand that a promotion coupon might not be able to be used towards a sale item) but this code was given to me because I saved them about $1000 and at the time no one said that it was not valid on sale items.

If I could leave zero stars I would. I have spent a week with misinformation and poor communication regarding my order. There has been NO ONE able to provide accurate answers or assistance. Never will I shop there again.

I bought carpet and charge the full amount the carpet should be in stock within 3 week keep getting messages it’s on back orders for weeks like all other reviews they are using your money for months that there tactics stay away from this business

Purchase Saucepan 1 -1/2 years ago rim all rough and black. Only offer 1/2 of what we paid. Terrible products at the price they charge and very poor customer service.

I placed an order with Crate & Barrel three weeks ago and kept receiving messages saying the item was on backorder. After weeks of waiting, I finally reached out to customer service myself, only to be told the item was actually no longer in stock.

This was a complete lack of transparency and communication. Had I not contacted them, I likely would have continued waiting with no real update. Very disappointing experience overall. Do not recommend.

I bought a Kitchenaid Stand Mixer for a bridal shower off brides registry and I saw the price went down by $20 dollars so I asked for a price adjustment. Conversation literally started at 9:03 am with Hi my name is Chad. Well I didn’t hear from Chad for another 15 mins. He then came back to say “I’m reviewing it slowly”. I then asked if he needed an acct number or bridal registry number and he said “absolutely, yes please”. So what was he reviewing prior if he didn’t have this info?! So, long story short I was told they were unable to provide price adjustment since the purchase was made more than 7 days ago. I think that’s bs! I prob would have understood if Chad had done a better job. Crate and Barrel needs to do a better job with customer service personnel. Chat as of 10:01 has not been closed.

Horrible customer service. 20 + minutes on hold listening to music . No matter when I call, day o Mr night, no one picks up. I will never buy from them again. And will every one I know not to. With customer service reps to assist, they must be losing a ton of business.

DO NO BUY FROM CRATE AND BARREL!!

They will say the shipped something and when not shipped they will not refund or reship until YOU call the police and file a POLICE REPORT, THIS WILL TAKE WEEKS !!!

I had a very disappointing experience at this store.

On Monday, I came in to request an exchange for a coffee machine. Giselle assisted me, and unfortunately, she was very rude and dismissive. She did not listen to my situation and immediately told me it could not be exchanged without properly reviewing the case.

Later, Diana stepped in and approved the exchange for a different machine. I want to be very clear: the machine was only opened, not really used. Based on that approval, I was told to come back on Saturday because the person who originally handled the purchase needed to be present.

However, when I returned, I am currently in the store and no one is willing to assist me. No one has even taken the time to properly speak with me or help me resolve this. I am being ignored, and no one is willing to even bring out the machine.

This is extremely disappointing, especially considering I was trying to make an exchange—not a return—and this involves an expensive purchase.

Even Elvira was not helpful in resolving the situation.

Overall, this has been a very frustrating experience with extremely poor customer service, lack of communication, and no willingness to assist the customer properly.

Ordered eight wine glasses I had to be shipped. They arrived, but we're smashed bits all of them. Call the store ask them to put eight more aside for me. They wouldn't do it. So I will simply leave this review to say do not order something like glassware or pottery wear to be shipped because they don't know how to do it you don't ship glass with cardboard thin dividers. Shame on this company

The offer "Get $100 when they create a baby registry with your referral link. With one registry, they can add items from all Crate Brands." is in violation of FTC (Federal Trade Commission) guidelines regarding "Clear and Conspicuous" disclosures. A referred person would create the registry and no $100 will appear. As their support team indicated me, that is Delano, Leonardo, and Juan, indicated that there are internal terms and conditions which required a $750 purchase minimum. This is a very straight forward scam.

I had been a loyal customer and card holder for years but I’m done!! I ordered a lamp in December which took til end of February to be shipped. It came damaged and it said since I ordered it in December, the 30 day return was up. Say what? You didn’t deliver it until February 23rd!!! I chewed them out and what do they do without telling me, send me a giftcard!! Sounds good rt? No because they were not nice about me returning it saying my photos didn’t look damaged so I had to keep sending newer pics with brighter lights to show the scratches and dents. Than she said I could mail it in for a return after some push back. I’m waiting for my refund and nope I don’t get one. I get a dang giftcard instead!!! What a joke. I’m done!!! Keep your credit card and not my business any more!!!

They just lie about when they will deliver your item. I text to ask why no one showed up, they just lied and said “delivery will be tomorrow”, they never came.
The shipping company just sent me the same form I have filled out 4 times all ready, then informed me they would be delivering to me next week. I am away on vacation next week.
I just want to cancel this and try to get a refund.

Ridiculously long hold times. Poor customer service s no matter who you talk to. Recently spoke to Jesus after waiting on hold for 23+ min. only for him to be rude and unempathetic. After years of being a customer I can no longer support antiquated systems, poorly made furniture and poor customer service. Btw. He should be fired.

I can't even fit all of the terrible experiences I've had with this company in one review. It's impossible to speak with customer services. I have dealt with order delays, incorrect shipping charges, damaged furniture, inability to change email addresses and payment methods, the list goes on and on.

If you wanna be plagued by never-ending texts and emails, then buy something from Crate & Barrel. If you go in and block the contact, you will simply get another one the next day from a slight variation. I will never buy anything from them ever again. Obviously, after reading the endless one star reviews about the worst customer service in the world. I can only say that I’m lucky that I bought some forks. Not much thinking you’re wrong with a fork. Such a pity because over the years I have bought so many things from them and they were always amazing. I wonder who took them over?