Expedia CruiseShipCenters Bewertungen 

My wife and I are seniors who have worked with Kristina Maddren of Expedia Cruises ( Neyagawa Blvd., Oakville ) on two occasions in the past year and highly recommend her. One trip was a land based Morocco vacation with Exotica Travel and the second was a Caribbean / Panama cruise trip with Holland America..
After many years of planning / booking business and vacation travel we have decided to work with Kristina to ensure all alternatives, details and connections are properly planned.
Kristina has worked hard to understand our travel desires and priorities and to explore the many options to find what best suits us.
Many thanks to her and we will continue to work with and recommend her to others .

My experience dealing with Salim Khan was one of the most frustrating experiences I have had with a travel agent.

I had to cancel my travel because of an unexpected emergency. I completely understand that cancellations have policies and that a travel agent may not control the airline’s refund process. What I did expect was some basic understanding, professionalism and respect.

Instead, I was repeatedly told things along the lines of, “It’s not my fault you had to cancel.” I understand that the cancellation was not his fault, but I was never blaming him for the emergency or the cancellation. I was simply trying to understand what was happening with my booking and my refund.

At one point, when I asked for proof and documentation of the refund from the airline, I was told, “Do you want proof or do you want the refund?”

I found that response extremely inappropriate and disappointing. This was my booking and my money. Asking for proof of the refund and a proper breakdown of the amount is a completely reasonable request.

I was told the refund would take approximately 6–8 weeks. Once that timeframe passed, I had to repeatedly follow up through WhatsApp and email just to get basic updates. I was often told I would hear back by the end of the day or the next morning, but many times I never heard back and had to chase again.

This went on for months and cost me a significant amount of time, energy and unnecessary stress, especially while I was already dealing with the circumstances that caused me to cancel my trip.

I eventually received part of my refund, but there is still a difference between what I expected to receive and what was refunded. Despite repeatedly asking for a proper breakdown and documentation, I still have not received a satisfactory explanation.

I have kept all of the email correspondence, WhatsApp messages and other supporting documentation relating to this matter and am more than willing to provide them to TICO or anyone reviewing this complaint.

Emergencies and unexpected situations happen. A customer should not be made to feel like they are at fault for having to cancel their travel because of an emergency. Even when there are cancellation policies that need to be followed, there is a professional and respectful way to communicate with a customer.

After trying for months to resolve this directly, I have now decided to formally raise a complaint with TICO (Travel Industry Council of Ontario) so the matter can be properly reviewed.

Based on my personal experience, I would strongly recommend that people think twice before dealing with this person. The lack of communication, repeated follow-ups and the way my legitimate questions were handled made this an extremely stressful and disappointing experience. I would not deal with him again.

We used Becki to book our trip on the Ritz Carlton Yacht cruise and she handled everything from start to finish. We knew we were in great hands highly recommend her 👌

We decided to take our 1st cruise to Alaska, never cruised before. We chose expedia cruises in London north & Andrea is our agent. She has been extremely helpful & has gone above & beyond what she needs to do to help us as we were clueless.

This review is coming 5 months late due to the fact I am still hoping that the Calgary Expedia Cruise Agent comes clean with their promise to reimburse us for our loss as promised. But I guess I'm just dreaming cause it is 5 months and we are still getting the run around!
We bought a vacation package to Cancun in January, were told we were getting a 4 Star hotel and got a minus 4 Star dump! Exact same food for 3 days, ordered 2 queens and got 1 king and a fold out bed that didn't fold out cause it was old and rusted. The air vents had clogged dust and hair and god knows what else. Water park had seen better days long before we got there again rusted pipes and water leaking everywhere. Dirty beach with weeds and cigarette butts every where.
After talking to the agents (Edna Masse and Mel Dibben) it was decided we could move to another hotel (for sure a 4-5 star) and the agent would put it on their credit card so when we arrive it would be paid for. Mel and Edna told us not to worry if nothing else they would put the charges on their insurance. When we arrived I ended up paying $6600 CAN as nothing was paid for. and we have been getting the run around ever since.
So if you planning a trip please avoid the 2 ladies at Expedia Cruises Lakeview Calgary as they have never been to or investigated the places they are recommending. And their "word" is as good as the Tail Light Policy from Lopez and Lopez....when the tail lights are gone....so is the policy! If I could give less than 1 star I would for sure!!

From shameel from ajax loco rude customer service horrible if you wanna be ripped off book with her

Our trip on the Rocky Mountaineer exceeded our expectations. Heather Metz from the Tampa office was a major reason for this result. Her attention to detail, nonstop long work hours, dedication to us having the best experience as possible. In addition, she was constantly making sure we were happy and went as far as having special treats presented as we had a birthday during the trip.
She is always so pleasant, calm and accommodating.
This was our first time trying a structured trip driven by a travel agent and we were blown away.
And we went in the Tampa office and dealt with her colleagues when she was on a vacay and they were absolutely on point helping.
Thank you so much Heather Metz for our mazing trip of a lifetime!!!!!! We will definitely come to you and your team for future trips.

Susan in office Dundarave, West Vancouver, BC is fantastic especially for special requests

You want honest well, do not apply to work for this company. They send out a mass emails for their webinar. You sit thru the meeting and then you get a call from the local centers to see if you would like to join them. They tell you they will assist you on how to get leads but majority of the time will be cold calls. You will be bringing leads with no help. Do your research, read the reviews and after reading all the reviews and there is barely any great reviews for this company. Also there are other sites that gave reviews for this company and all were negative also. If you are wanting to be a travel agent, research as there are other companies that will do the same thing with better outcome.

We have booked several cruises with Susan Tompkins at Expedia, West Vancouver, BC. Professional and helpful service. Have also referred friends to her. No negative comments to report.

The guy in Parkdale is a crook .

The travel industry has undergone massive disruption over the past two decades. From online booking platforms to virtual tours, the evolution has been fast and relentless. But the most significant shift is now underway: the rise of Artificial Intelligence (AI) and autonomous travel agents, which are rapidly replacing traditional human travel advisors.

The introduction of Chat Agent by AI Open means there is absolutely no need for Expedia Cruises any longer and you are actually not making the best decision utilizing a service like this.

It's an industry that is dying with new technology. While not actually a MLM concept it has all the characteristics of one.

Deborah Gallo at Expedia Cruises in Dundas, ON (and her office manager) went out of their way to make our travel experience wonderful. We were travelling to Italy six days before our ten night Princess Cruise. Deborah helped us make our six days in Amalfi and Rome prior to the cruise spectacular by recommending accommodations. Her recommendations were spot on. She arranged our Princess cruise for our group with care and professionalism.

This review pertains to the Expedia Cruises location at 2434 Marine Dr., West Vancouver only. I have had very positive experiences with other Expedia Cruises locations.

As an update to this review, the manager of the West Vancouver office posted a reply that was false, defamatory and slanderous. She did nothing to address the issues mentioned below.
She then had the review deleted.

I booked several cruises with Carol D., and in the beginning, she was great. However, it is when things don't go as planned that you really need an excellent travel agent. This is where Carol's customer service skills leave so much to be desired. When my mother was dying and in hospice care, I contacted Carol to cancel a cruise. I was beyond final payment, so it would be an insurance claim, but I was well covered and had a doctor's note advising against travel. After a few back-and-forth discussions with Carol, she tried to convince me that it would be best if I was a no-show with the cruise line. She assured me that she would write on my insurance form that I cancelled due to family illness. I said that I wasn't comfortable as it was not true. She said the insurance company would just go with what she indicated on the form. As far as I was concerned, this was extremely unethical and basically amounts to fraud. All it would take is for my insurance company to make one phone call to the cruise line and my claim would be denied. I had a very valid reason for cancelling the cruise, so I insisted that she cancel my booking with the cruise line. I could make an educated guess as to why she wanted me to be a no-show, but that really is not the issue. To make things worse, she became argumentative and extremely insensitive to my situation. All I wanted her to do was cancel my cruise so I could spend my time peacefully with Dad, daughter, and my dying mother. Instead, I was distraught and stressed over this situation. I had enough on my plate already, and I sure didn't need this. After this unprofessional display, I probably should've severed my relationship with her right then and there, but I decided to give her another chance. However, the unprofessionalism didn't end. She would discuss her loyal clients with other clients, often making derogatory remarks about them behind their backs. She even admitted doing this to me. The final straw was when she included me in a confidential email between herself and another client without that client's consent. She then handed both bookings over to her franchise partner without explanation. After addressing my concerns with the franchise owner and not receiving a reply, I sent Carol a message expressing my extreme dissatisfaction and stated I no longer wish to communicate with her in any way. I have now found an excellent travel agent that is honest, hard-working, has outstanding customer service skills and truly appreciates my business.

Terrifyingly bad experience. My fiance and I were overcharged 1x person by travel agent Carol Moses Bishop. She apologized and said she would refund us, but then overcharged us AGAIN for 3x more people! Carol has been impossible to work with - failing to answer us, giving excuses, and failing to provide us with another person to talk to. The behaviour can be considered suspicious and fraudulent at this point.

It has been over 95 days since she over charged us and we are still out $6000+ with no end in sight. Do not use this company unless you are willing to wait for many months with unauthorized charges to your credit card

Worst place to be a travel agent. Changing commission payout rate after you have signed up. They said they would provide leads but the leads are from so dar back the numbers are even for the names given. I had to find my own leads only to be told that the criminal of a boss is going to charge me an additional 35% on top of the already 45% of my commission for advertising that he never did.

They cancelled my cruise and are not replying to my emails regarding the refund, it's been over a month.

Expedia's trash company. DO NOT USE their cruise agents. They lie, are crooks, do not relay the correct information and then do almost nothing for you, at worst they cost you time, money, and/or enjoyment. They're just middlemen and they admit it. Even the managers are clueless just as their agents and scam and do fraudulent way of business. I am in touch with the cruise line and getting the Attorney General involved as I work for the gov't and going to have both Expedia and Carnival both audited in real time. They suck and rip you off and change their words and lie thru their teeth. So disgusted with both companies. We have written email stating what our cancellation amt would be and they slapped us with penalties that we were told would not be, when asked twice. Such liars , dishonest companies , truly sad.

Expedia first reserved a 3 star hotel were was in bad are full of drugs and thieves ,changing last minute to this hotel ,then this cruise call Norwegian Scape Cruise didn't want to help us about when we complying about the Cruise tours who lying to us saying one thing but was different what saying, buses without air condition and wasn't what they described but the cruise people saying couldn't help us when was taking this cruise tours for them, food was bad but most of people go there didn't care about the food because love to eat anything, they ask you end of the cruise to each person 20% tip when didn't do anything ,were so rude when you ask something