CSM Property Management Ltd Bewertungen 

For over 6wks trying to get a high hedge which is damaging our fence sorted out.

Repeated assurances from David Carlisle it would be done. Nothing !!

So it now looks like the legal route.

I’m annoyed the fact I have to give them a 1 star as CSM don’t even deserve it tbh. From the day and hour we bought our home they have been a shambles. Calling them alone shows their lack of interest as it’s just pay up or we take u to court. I’ve paid for a fallen fence to be repaired months ago and still nothing. Asked for money back and told no. Thankfully we are moving and even made sure this company have nothing to do with our new house as they should be wearing masks. Resist me folks do ur best to avoid anything to do with this mess.

Government needs to close companies like this for good as they see themselves as scam artists.

Roll on our move as il never have to dealt with this clan of muppets ever again

I had a bad leak in my new apartment and Hannah was great at putting me at ease and working with the insurance company to sort it out for me. I really appreciate all of her efforts to help me with this problem - she made the process of submitting my claim very easy and kept me updated along the way.

I have dealt with CSM Property Management several times on two properties I own. Recently had a small issue with a neighbouring property and Laura in particular was very helpful. The issue was sorted quickly and efficiently, she even checked in a few weeks later to see if there had been any follow up issues. I definitely feel she went the extra mile and it's greatly appreciated!

Problem with communal Sky sorted same day.
Reported a problem to the CSM helpline about a satelite signal failure, engineer was out that evening and identified that the communal box had burned out.
Super quick service.

When our apartment suffered a bad leak From an above balcony, Lee & David organised the repair and remedials very quickly, much appreciated guys!

I have dealt with CSM regularly over the past few years,in particular Lee Magill,and have always found him to be polite,friendly and helpful,often going that extra step to save me any hassle.Its always appreciated

We recently moved our managing agent to CSM and since day one Lisa, Laura and team have made huge strides to get the development back on track. Correspondence is quick, and issues are dealt with speed and efficiency. The quality of resources and contractors available via CSM is fantastic. Extremely pleased with the operation of CSM and have full trust in CSM's abilities to manage the complex.

CSM have been straightforward to deal with, email replies are timely and most issues are resolved quickly. Any of the team I have spoken to or corresponded with have been very pleasant. There was one issue last year with an incorrect additional charge to my account but the matter was sorted by CSM with minimal involvement from me.

Had the pleasure of dealing with Lee Magill who acted very professional in helping resolve an issue which I raised. Lee wasted no time in getting back to me and his customee service was second to none. Would highly reccomend this company as a whole !

Dealt with Lee the other day as I had a query that I wasn’t too sure about and he was brilliant! Went above and beyond to help me with the issue, great lad!

Just another review mainly as I received another invoice from this shambles of a company asking for more money for some extra grass cutting when they have released 100’s of extra houses this year and are clearly raking it in from Al the additional charges . Also can’t stand the fact half these reviews are fake..please if you are buying a new build look into if CSM are the management company and reconsider purchasing.

Don’t reply to emails no one ever responds send bills with charges for god knows what and can’t provide any evidence of where the money goes

Lisa leads a very friendly, professional, and reliable team. They're always happy to help out and are great in an emergency.

CSM looks after our 2 Apartment blocks with care and due diligence.
The staff are both helpful and courteous when dealing with the people of the Apartments and all problems that happen over the course of a year

Apart from random emails with arbitrary figures when they need to balance their books, communication is non-existent, as is accountability for this crowd of charlatans.

I wouldn't be surprised if some of the staff have difficulty dressing themselves in the morning. The only positive thing I can write is that they give hope to yellow bus users everywhere that they, too, can be responsible for the management of a residential development.

As a director of the management company that owns one of the largest apartment blocks (100+ units) in CSM’s property management portfolio I have been most happy with the services they provide under Lisa Glennon’s excellent management, and in particular with those members of staff with whom I have frequent contact:

Gordon Walker, CSM’s maintenance manager, has taken excellent care of our building for many years. He has a high level of knowledge and skills, is pro-active in recognising potential problems and proposing and, in many cases, implementing sound solutions. He is always helpful, friendly and approachable.

Amy Gordon, who submits all the payments to be authorised by the board, is unfailingly accurate in her submissions, prompt in dealing with queries and responding to emails, and always most helpful and courteous.

Hannah Gillies handles our building insurance. I am most impressed with (and reassured by) her competence in recognising the most appropriate coverage features and negotiating preferable terms, and her clarity and courtesy in explaining any issues that may arise.

David Carlisle, in his capacity as our CSM managing agent, consistently ensures that health and safety standards are maintained and the building kept in excellent condition. He is most thorough in recognising, evaluating, and costing issues that need to be presented to the board for discussion/approval, in responding to the views of the board, and in having appropriate actions implemented.

R fob stopped workin, lee re coded this for us and delivered it very quickly, very nice guy

CSM manage my apartment and the wider block and their service is exceptional. All emails and requests are dealt with immediately and as director of our company, the support I receive is second to none.

CSM always deal quickly and efficiently with our queries and requests. While remaining professional, they get to know us and our individual circumstances, and act accordingly. Their follow-up is regular and consistent.