My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Made a claim on Monday of last week and got nothing back, my service advisor called 2 weeks ago and he got nothing back. Called 4 times this current week, not including how many times my service adv... Mehr ansehen
Unternehmen hat geantwortet
Jeremy was extremely helpful and did all he could for me. I really appreciate his work and dedication
Unternehmen hat geantwortet
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Dealer Loyalty Protection (DLP) is a trusted provider of vehicle service contracts, total loss protection programs, and third-party claims administration services. We partner with dealerships and customers nationwide to deliver dependable protection products, professional claims handling, and responsive customer support. At Dealer Loyalty Protection, we understand that unexpected vehicle repairs and total loss events can create significant financial challenges. Our experienced team is committed to administering claims fairly, accurately, and efficiently while maintaining clear communication throughout the process. Every claim is reviewed according to the terms of the contract and handled with professionalism, consistency, and integrity. As both a claims administrator and total loss administrator, we work closely with customers, dealerships, repair facilities, and lenders to help facilitate a smooth and efficient claims experience. Whether assisting with a covered repair, processing a total loss benefit, or answering questions about coverage, our goal is to provide prompt service and practical solutions that help customers navigate difficult situations. Built on a foundation of integrity, accountability, and reliability, Dealer Loyalty Protection is dedicated to delivering quality protection products and exceptional service to every customer and dealer partner we serve. Dealer Loyalty Protection, Covering You to the Next Level.
Kontaktinformationen
Vereinigte Staaten
- www.dealerloyaltyprotection.com
3,0
Akzeptabel
213 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
To Hector & Taro
I honestly don’t even know how to thank Taro and Hector enough. These two were THE guys!!! They went above and beyond for me and my son in a way that I will never forget.
This entire situation with my son’s car was incredibly stressful, but Taro and Hector didn’t just do the bare minimum. They literally bent over backwards to help me. They made calls, followed up, communicated with the repair shop, advocated for me, and found ways to make things happen when it would have been much easier to simply say no.
They even went outside of the normal process and did things that were completely unorthodox just because they wanted to help me get my son’s car fixed. That level of effort is something you don’t see every day.
I also work in the service industry, so I KNOW the difference between someone who is simply doing their job and someone who is genuinely trying to help. You can tell when someone is just going through the motions, and you can absolutely tell when someone actually cares. Taro and Hector were genuine from the beginning.
Taro, especially as management, could have easily just followed the standard process and left it at that, but he didn’t. He took the time to listen, understand my situation, and actually help me find a solution. Hector was right there helping and going to bat for me as well.
They never made me feel like I was just another customer or another claim. They made me feel like my situation mattered.
I truly cannot thank them enough for everything they did for me and my family. People remember how you make them feel, and these two made a very stressful situation so much easier for me.
If you’re considering getting a warranty, I would HIGHLY recommend this company. And if anyone from the company is reading this, please know how incredibly grateful I am for Taro and Hector. They are a HUGE asset to your company.
Taro and Hector, seriously, THANK YOU. You guys were AMAZING and I will never forget how hard you fought for me.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Nguyen,
Thank you so much for taking the time to share such a thoughtful review! We’re incredibly grateful to hear that Taro and Hector were able to make a stressful situation a little easier for you and your son.
Going above and beyond for our customers is exactly what we strive for, and we’ll be sure to share your kind words with both Taro and Hector. They’ll be thrilled to know their efforts made such a meaningful difference.
Thank you again for trusting Dealer Loyalty Protection, Covering YOU to the Next Level!
⭐️ 1 STAR! I would give it zero if I could!
⭐️ 1 STAR — Loyalty Protection FAILED to provide the customer service and communication I needed when I actually needed the GAP coverage I PAID FOR.
My vehicle was involved in an accident on June 15, 2026, and was declared a total loss. I purchased GAP protection specifically for a situation like this. Instead, I have spent months dealing with unanswered messages, delays, repeated requests for information, and frustrating back-and-forth just to get my claim moving.
The representative handling my claim asked me to send documents so the claim could get started. I did exactly what she asked. I sent the documents she requested, including proof of the insurance settlement, and then she completely stopped responding to me.
For approximately TWO MONTHS, my messages were not returned. I had to keep reaching out myself just to find out what was happening with my claim.
When I eventually received communication, I found the representative to be rude and unhelpful. I was told not to send documents directly to her and instead to send them to a general email address, even though I had already followed her original instructions.
Meanwhile, I am still responsible for a remaining balance on a vehicle that was totaled, that I no longer own, and that I specifically paid for GAP protection on.
That is what makes this so frustrating. I paid for GAP protection expecting assistance when I needed it. Instead, I’ve been left chasing the company for answers while trying to deal with the financial consequences of a totaled vehicle.
I have provided the requested documentation and continued trying to communicate, yet the process has been filled with delays and unnecessary back-and-forth.
Now I have a September 21, 2026 deadline approaching, which makes the lack of communication and urgency even more unacceptable.
I did my part. I sent what they requested. I followed instructions. I repeatedly tried to contact them. I should not have to spend months chasing a company for help with coverage that I already paid for.
I understand that GAP claims require documentation and processing. What I cannot understand is why, after submitting the requested documents, I could go approximately two months without having my messages returned and then be left scrambling to get answers as my deadline approaches.
This entire experience has added unnecessary stress to an already difficult situation.
If I’m paying for protection, I expect the company to communicate with me and help me through the claim when I actually need it. Instead, I’ve had to fight for basic communication and follow-up.
Extremely disappointed with Loyalty Protection and the way my claim has been handled.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Pozos,
We’re sorry to hear that you feel frustrated with your experience. A member of our team has reached out to you by phone this morning and by email to assist with your claim.
At this time, there are still outstanding documents and information needed from you to continue processing your claim. Our system has also been sending pending letters daily to your listed email outlining the outstanding documentation needed. Please contact our team at your earliest convenience so we can address any questions, obtain the remaining information, and work toward resolving this matter.
We sincerely apologize for any frustration you have experienced. We value every customer and are committed to treating each person with care, respect, and professionalism.
Sincerely,
Dealer Loyalty Protection, Inc.
Jeremy was extremely helpful and did…
Jeremy was extremely helpful and did all he could for me. I really appreciate his work and dedication
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Correa,
Thank you for taking the time to share your feedback. We’re pleased to hear Jeremy was helpful and dedicated throughout your experience. We appreciate you recognizing his efforts and will be sure to pass your kind words along to him!
The Dealer Loyalty People-Great Service
The Dealer Loyalty People Called me Back Quickly and Paid our invoice the SAME day after we submitted the requested documents and images
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Panarello,
Thank you for taking the time out of your day to leave us a 5-star review! Our goal is always to assist you quickly and make the process smooth and efficient.
Happy to be here Covering YOU to the Next Level!
Claim Issues & response time
Made a claim on Monday of last week and got nothing back, my service advisor called 2 weeks ago and he got nothing back. Called 4 times this current week, not including how many times my service advisor has called. First 2 times, the employees that were helping me hung up when I was describing my problem. 3rd time calling I got sent to gap when I didn’t ask to be sent to gap. 4th call the guy across the line was laughing because he couldn’t find my claim when I told him that I revived confirmation about the claim multiple times; proceeds to repeatedly tell me to call the shop when I told him over and over that the shop is waiting for you to call them back.
This warranty is horrid, no wonder they have such low ratings. They are in need of better employment training and better time management with responding to customer needs. Definitely would go with a different company.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Mason,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve requested additional information so our team can further review your claim and better understand what occurred. Please respond at your earliest convenience. We’re here to help, provide clarity, and address your concerns.
My experience with Dealer Loyalty…
My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my case. He went over and beyond to help me in a very difficult time in my life and I thank him for all of his efforts and I thank Dealer loyalty protection for hiring such an amazing employee. Thank you again Justin for all that you have done!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Anderson,
Thank you for taking the time to leave us a 5-star review! We truly appreciate your kind words and are glad to hear that your experience ultimately resulted in a positive outcome. Providing our customers with the care and support they deserve is always our priority. Thank you for choosing DLP, Covering You to the Next Level!
GAP claim
totaled my car and started a GAP claim. thank you stefano for explaining and going through the documents with me. filed in the beginning of june and was able to pay off my loan by end of july. they covered everything b my pre paid financing fee
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Dubois,
Thank you for taking the time to share your experience! We’re glad to hear that Stefano was able to guide you through the GAP claim process, and help make the experience as smooth as possible. We’re especially happy to know that your coverage provided the support you needed.
We truly appreciate your trust in DLP and are proud to be here when you need us most, Covering You to the Next Level!
I was super pleased with Jeremy help &…
I was super pleased with Jeremy help & patience and getting the process smoothly. Professional & polite and understanding. Thank you.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Laurajo,
Thank you for taking the time out of your day to share your feedback! We're delighted to hear that Jeremy made the process smooth and stress-free for you. Your kind words have been passed along to him, and we're grateful for your trust.
Thank you again, and here's to Covering YOU to the next level!
After going through hoops at the…
After going through hoops at the Chevrolet dealership who was not helping me with the warranty coverage costs and giving me the runaround - I spoke directly to Rich at Diligent who took care of me after explaining the situation and researching the claim - he was fair and reasonable with excellent communication and made me and family finally get the service we all deserve !
Great job Rich Griffin !
Let’s get more service managers like him out there and able to speak to someone without any attitude and pure professionalism . He explained all of it and didn’t give me feeling that I was being lied to or anything of the sort .
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Petey,
Thank you for taking the time out of your day to share! We're glad that Rich was able to step in, carefully research your claim, and provide the fair, clear, and professional service you deserve.
Excellent communication and honesty are exactly the standards we hold ourselves to, and we'll be sure to share your kind words with Rich.
Thank you again for letting us Cover YOU to the next level!
Appealed Claim went from Denied To Approved
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to reverse the initial decision to deny my claim. Thankfully I had a managers name (Taro) and email saved from a previous claim that he assisted me with. So I was able to cc: him in the conversation. After a quick review and some proof from Tesla that my part needing replacement had actually failed by sending pictures and service codes, they provided an authorization to cover the repair. I’m extremely thankful for Taro and the way he resolved this issue. A little persistence goes a long way. If it would’ve been an automatic approval I would’ve given this review a 5 star. But the hassle I endured is why I’m giving it 4 stars.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Walker,
Thank you for taking the time to share your experience and leave us a review! We’re glad we were able to work with you, review the additional documentation from Tesla, and ultimately get your repair authorized.
We truly appreciate your persistence and patience throughout the process, and we’re especially grateful for your kind words about Taro. We’ll be sure to share your feedback with him.
We understand that the initial claim experience was frustrating, and we appreciate you giving us the opportunity to review the decision and work toward a resolution. Our goal is always to make the process as smooth and straightforward as possible.
Thank you again for your feedback and for trusting us in Covering YOU to the Next Level.
Regards,
Dealer Loyalty Protection, Inc.
Avoid this company – My experience was a complete nightmare
In my opinion, this company should not be trusted.
I had a total loss accident in March 2025 and filed a GAP insurance claim. They repeatedly asked me for more paperwork. I submitted all the required documents several times, but they kept saying they never received them. Every time I followed up, I had to start the process over again, causing months of unnecessary delays.
I even had someone help me communicate with them, and they still took another two months to review everything. After almost eight months of waiting, they finally sent me a denial letter refusing to pay my claim.
The entire process felt like they were looking for ways to delay and avoid paying instead of helping their customer. I wasted countless hours gathering documents, making phone calls, and waiting for updates, only to have my claim denied in the end.
If you’re considering buying GAP insurance from this company, I strongly recommend doing thorough research first. Based on my experience, I would never do business with them again and cannot recommend them to anyone. ⚠️ WARNING: In my opinion, this company felt like a scam.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Pk,
Thank you for taking the time to share your feedback. We understand how frustrating a lengthy claims process can be, and we're sorry to hear that your experience did not meet your expectations.
Every GAP Benefit claim is reviewed based on the terms and conditions of the applicable GAP Addendum and the documentation required to properly evaluate coverage.
We also take concerns regarding communication and document handling seriously and are continually working to improve our claims experience. As administrators, our goal is to administer every claim fairly, consistently, and in accordance with the contract provisions.
If you would like us to further investigate your concerns, we would be happy to do so. We simply ask that you provide us with additional information such as a full claim number or full VIN number, so we can locate your claim and conduct a thorough review.
We appreciate your feedback as it helps us identify areas to improve.
Sincerely,
Dealer Loyalty Protection
Melissa, Dealer Loyalty Protection
Melissa is an asset to Dealer Loyalty Protection, who displayed a solid understanding of insurance policies, claims processing and attention to details. Her empathy, and effective communication was crucial to me in handling my inquiries and resolving issues efficiently. Her ability ensured accurate claims handling and high customer satisfaction to me. I thank Melissa for all of her assistance in handling my claim.
Sincerely,
Barbara Harris
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Harris,
Thank you for taking the time to leave us a 5-star review!
We truly appreciate your kind words about Melissa. We’re glad she provided you with the knowledgeable, caring service you deserve. We’ll be sure to share your kind words with her!
Thank you for choosing us, Covering YOU to the Next Level!
Regards,
Dealer Loyalty Protection, Inc.
Antwort von Dealerloyaltyprotection
Ms. Imani,
Thank you so much for the 5-star review! We truly appreciate you taking the time to leave us a review and are so glad you had a great experience with DLP.
Thank you for choosing us, Covering YOU to the Next Level!
Regards,
Dealer Loyalty Protection, Inc.
Terrible rip off with update.
This company advertises that they will cover parts and labor at reasonable labor times and MSRP prices. However, based on my once, and never again, experience, that is flat out wrong. For MSRP pricing, they are not using OEM dealer pricing, they are using the lowest grade parts available pricing AT COST, not even the brands MSRP price. They say they follow AllData published book times but they also do not do that. This company is a waste of time and money. If you buy one of their extended warranties, you will end up paying for the majority of the repair out of pocket while they charge you thousands for coverage. Compared to other extended warranty companies, they are by far the worst of the worst.
UPDATE: After reding the response from this company, I am restating what I originally said. The parts prices they 'approved' were NOT Moog list prices from the Moog website, they were priced from O'Reilly's )or a similar aftermarket seller) using their in house brand Master Pro parts. As for the labor issue, the only quoted one labor job, not all needed repairs as indicated. Finally, after the customer complained, they told the customer they would reach out to me to try to straighten things out, but they have not done that as of 8/13/2026. The company told the customer on 8/7/2026 that they would be getting in contact with me. Another lie. Beware of this company.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Schneible,
Thank you for sharing your concerns. We reviewed the claim and the allegations outlined in your complaint. After reviewing the claim, it remains as originally adjudicated. Your repair facility request was authorized.
Regarding your concerns about parts pricing, our review determined that the parts submitted on this claim were being priced above reasonable market pricing on the repair estimate submitted by your repair facility. The requested suspension components were compared against the Moog parts website, where the exact same components were available at a lower price.
The authorization was therefore based on reasonable and verifiable parts pricing.
Regarding your statement that ALLDATA labor times were not followed, we do use ALLDATA, which is a nationally recognized, VIN-specific labor guide. The labor times applied to this claim were based on the customer’s specific vehicle and the applicable ALLDATA labor information. The claim was authorized and coverage was provided. The difference between the amount requested and the amount authorized resulted from the parts pricing and applicable labor times submitted by your repair facility, rather than a refusal to cover the repair.
Regards,
Dealer Loyalty Protection, Inc.
AC broke! Approved &Fixed Within A Day
My AC broke in the middle of the summertime I took it together fixed and it only took a day and half to get approved, fixed, and out of there! Only had to pay $100, it was a seamless experience
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Cabrera,
Thank you for being a valued customer and for taking time out of your day to share your experience with us! Having your A/C go out in the middle of summer is never ideal, so we’re very happy to hear that the approval and repair process was quick and seamless and that you were back on the road in just a day and a half.
We truly appreciate your trust in us and the opportunity to be there when you needed your coverage most. Experiences like yours are exactly what we strive to provide for every customer. Thank you again for choosing us and allowing our team to keep Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
Kathleen was the best
Previous agents I worked with were ok, but Kathleen was over the top. Very helpful, kind, and worked hard to make sure I had everything I need before we hung up. I haven't received the final payment yet, but Kathleen deserved to be recognized.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Ms. Claridge,
Thank you for being a valued customer and for taking time out of your day to share your experience with us! We’re so glad to hear that Kathleen went above and beyond to make sure you had everything you needed and felt taken care of before ending the call. We’ll be sure to let Kathleen know that her kindness, hard work, and dedication made such a positive impression.
Team members like Kathleen are a big part of the level of service we strive to provide every customer. We truly appreciate your recognition of her efforts and your trust in us. Thank you for allowing us the opportunity to serve you and for Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
THANKS FABIO !
we are a mechanic shop FABIO was helping us since day 1 , everything goes smoth , we fix the customer car and 36 hours latter we receive our payment !!! highly recomended
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Mr. Sanchez,
Thank you so much for taking time out of your day to share your experience with us! We truly appreciate the review and your recommendation.
We’re glad to hear Fabio has been there to assist your shop from day one and helped make the entire process—from getting the customer’s vehicle repaired to receiving payment—smooth and efficient. We’ll be sure to pass your kind words along to Fabio!
We value the relationship we have with our repair shop partners and look forward to working with you again in the future. Thank you for trusting our team and helping us continue Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
They were rude on the phone and denied…
They were rude on the phone and denied my claim due to a technicality in the fine print. They did not even consider it or its merits. It is a complete scam.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Dear Ms. Storey,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience left you feeling frustrated.
At Dealer Loyalty Protection, we strive to treat every customer with courtesy and respect, and we are committed to reviewing every claim fairly and consistently in accordance with the terms of
the service contract.
We would also like to clarify the reason your claim was denied. Your claim was not denied due to a "technicality in the fine print." Rather, it was denied because the required pre-authorization process outlined in your service contract was not followed.
As stated prominently on the first page of your service contract in bold print: "THE ADMINISTRATOR MUST BE CONTACTED PRIOR TO PERFORMING ANY REPAIR UNDER THIS SERVICE CONTRACT. THE ADMINISTRATOR WILL NOT BE HELD RESPONSIBLE FOR ANY REPAIRS THAT ARE NOT PRE-AUTHORIZED."
This requirement is a fundamental condition of coverage and is intended to allow us to verify the repair, confirm eligibility, and authorize covered work before repairs begin. Unfortunately, because repairs were completed without obtaining the required prior authorization, we were unable to approve the claim under the
terms of the agreement.
We encourage all of our customers to review their service contracts carefully and to contact us with any questions regarding their coverage or contract requirements. Our team is always happy to explain benefits, limitations, and claim procedures to help ensure customers understand their coverage and can take full advantage of the protection they purchased.
We understand that this outcome is disappointing, but our decision was based on the contractual terms that govern all claims and was not an arbitrary determination. We remain committed to administering every claim fairly, consistently, and in accordance with the provisions of the service contract.
Sincerely.
Dealer Loyalty Protection, Inc.
The absolute worst company to work…
The absolute worst company to work with! I’m having the worst horrible experience with this company. They don’t return calls, they don’t pick up the phone, it’s a complete circle when you have submitted all the required paperwork and they will wait weeks to months to even reply. If you’re looking for a GAP insurance company run very far from this ridiculous company!! I’m in an ongoing process and they’re trying to deny my claim due to the claim being over the amount of time which they prolonged due to lack of communication, when I submitted all the evidence and paperwork within the first two weeks of my claim. I was assigned Matthew who did absolutely nothing but make this process long and difficult. DO NOT WORK WITH THIS HORRIBLE COMPANY!!
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when you're dealing with a total loss claim.
We take concerns regarding communication and claim handling very seriously. Our Total Loss/GAP Claims Department is available by phone Monday through Friday from 9:00 AM to 5:00 PM EST, and we are answering calls throughout the business day. You can reach us at (888) 361-9611 and select the GAP/Total Loss prompt to be connected directly with a claims representative.
We would genuinely appreciate the opportunity to review your concerns. If you could reply with your claim number or any additional identifying information, we will gladly investigate your claim, review the timeline, and address any questions or confusion regarding the status of your file.
We value your feedback and hope you'll give us the opportunity to look into this matter and work toward a resolution.
I would strongly caution anyone…
I would strongly caution anyone considering purchasing an extended warranty from Dealer Loyalty Protection, Inc.
When my vehicle’s transmission failed, they refused to honor the warranty and denied coverage for the repair. Their justification was that my contract was supposedly void because the vehicle had oversized wheels. The problem with that explanation is that I purchased the vehicle with those exact wheels already installed, and they sold me the warranty knowing the vehicle’s condition at the time of purchase.
I appealed the denial and asked them to explain how they could deny coverage for something that existed before the warranty was even sold. Rather than providing a meaningful explanation or evidence that the wheels caused the transmission failure, the CEO personally responded by essentially daring me to take legal action.
That level of customer service was shocking. Instead of standing behind the product they sold or addressing my concerns professionally, I was met with what felt like intimidation and a complete unwillingness to honor the contract.
An extended warranty is supposed to provide peace of mind when expensive repairs happen. In my experience, this company looked for a reason to avoid paying a legitimate claim rather than standing behind the coverage I purchased.
If you’re considering doing business with Dealer Loyalty Protection, Inc., read every word of the contract, ask difficult questions before you buy, and think carefully about whether you can rely on them when you actually need coverage. My experience has been extremely disappointing, and I intend to continue pursuing all available avenues to challenge this denial.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dealerloyaltyprotection
Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
Following your appeal, your claim was escalated to the Obligor for further review. During that review, it was determined that your Vehicle Service Contract had expired prior to the reported repair.
As outlined on the Schedule Page of your Vehicle Service Contract, the coverage term was 24 months or 24,000 miles, whichever occurred first. A review of the contract and claim information confirmed that, at the time the claim was submitted, the vehicle had exceeded the contract’s mileage limitation. Specifically, your contract was purchased with 139,186 miles, and at the time of the claim, the reported mileage was 163,605 miles, exceeding the contract’s 24,000-mile coverage term by being 419 miles over the limit. Accordingly, the contract coverage had been exhausted prior to the reported failure.
Because the Vehicle Service Contract had expired before the reported loss occurred, the claim is not eligible for coverage. This determination is based on the expiration of the contract term, independent of any other issues that may have been discussed during the initial claim review. As the coverage provided under the contract had been exhausted, the claim denial remains valid and no further review or benefits are available.
This response is provided for informational purposes only and is based upon the information available at the time of this communication. Nothing herein shall be construed as an admission of liability, fault, wrongdoing, breach of contract, or improper claims handling. Dealer Loyalty Protection, Inc. expressly reserves all rights, remedies, and defenses available under the applicable contract and law. All rights are expressly reserved.
We understand this is not the outcome you were hoping for and regret any disappointment or inconvenience this situation has caused. Dealer Loyalty Protection remains committed to administering all claims fairly and consistently in accordance with the terms and conditions of each Vehicle Service Contract.
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