Design Toscano Bewertungen 30

Wish I read before ordering. I ordered a grim reaper table for my son for Christmas. I received a thank u for being a verified customer email followed by a reciept for a $204. Charge and confirmation of order . It said t would be shipped 5-7 days . Well a month later. .Xmas come and gone my son still didn't get it. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. I emailed back why was my card charged and to email me the forms. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. Wait what? When in life have u heard something like this.??? Didn't I get a thank you for being a verified customer email? And I did get charged not put on hold and what would be secure that they are sending me regarding my identity...wouldn't I be the one sending secure stuff back. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain....what is wrong with these people...terrible

Terrible company!

I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020."

I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!!).

I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home.

There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered.

This will be my first and last order with Toscano.

So disappointed....the quality goes down with every purchase. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Fine, I could wait that long. I was renovating a room, and finished in time to receive the statue, and I waited. And waited. After a couple of weeks beyond the "due date" I wrote to the company. No answer. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] weeks." Not acceptable. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. I've been ordering from them for 10 years, and it's very sad to see how low the quality has sunk...

I purchased 2 art deco style lamps and one console cabinet. Most companies charge when the item is shipped. These items are on back order and not in stock until April and May. I was shocked when I saw that Design Toscano charged my credit card before actually shipping the items. I will hesitate to order any more items from this company.

I found what I thought would be a great Buddha statue for my garden. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. I called to confirm that it was available in a smaller size. The Toscano rep confirmed, then completed the order. What arrived was a completely different style and color than what I thought I ordered. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). They refused to refund. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Not happy. After 25 years of association with this company, no more. Prior merchandise was good, thus 2 stars vs. one. However, I will not accept rudeness from staff. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Bye bye.

POOR PRODUCT FINISHING
Submitted August 6, 2019

I purchased five outdoor garden sculptures last year (2018), from Design Toscano.

Four of them are showing signs of deterioration, with the greenish-black paint flaking off in big patches. The underlying white material is visible once the paint has flaked off.

They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. I covered and stored all of them indoors last winter.

I complained and asked questions of Design Toscano about this problem in an email:

"Does moisture (rain) get absorbed by the white
material (base) and thus cause the paint to
flake as the material dries?

How do I protect them from further damage?

How may I go about touching up the missing
paint? Do you supply such a product for this
purpose?"

I received the following response to my email:

"The resin is very durable and will last many
years. The paint will fade overtime like most
painted items exposed to UV ray.

Unfortunately, UV is very damaging to acrylic
paints. The amount of wear depends upon your
climate and exposure.

The items can be repainted with an acrylic
based paint and sealed with a resin safe UV
protectant spray."

Best regards,
Katie
Customer Service
Design Toscano

I am less than impressed with the quality of these pieces. The paint hasn't lasted a full season, and it is my problem to repair. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.

I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. I won't be back to Design Toscano for another purchase of any kind.

BUYER BEWARE!

Jay Highland
Bayfield, CO

I received an alligator statue from this company last Christmas. I live in Florida and placed it outside in a screened in porch. It sat there for 6 months, and we realized a crack had appeared in its side. Nothing fell on it, no one played with it, it just had sat there. It's as if the material expanded and made the statue split. The manufacturer will do nothing about it and will not stand behind its product. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will NEVER by another product from this company!

This company is horrible. I tried to order a gift for my daughter and ship it to her house. They wouldn't do it saying it could be a fraud issue. They said they sent me 2 letters to verify and all I had to do was give them the reference number in the letters. The letters didn't arrive until 2 weeks after they said they sent them. So they obviously didn't send them when they said. Then when I emailed them the verification they completely ignored me. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. It was easier to just ignore me. So my daughter never got her Christmas gift. Horrible company. Do not buy from them.

I will NEVER again order from Design Toscano. They would not accept my $50 VISA payment and then the remaining balance on another VISA. If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. And they yelled at me!?!?!? Really? Worst, rude, unhelpful, uncaring customer service EVER!!! Do not shop here.

I usually am very pleased with my once--a-year Toscano order. However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. I was very lucky to even get the box with the contents intact.