Destination2 Bewertungen 26 058

i find it hard to understand why people who write good reviews about your wonderful staff are allowed to mention names, nadine , mat lots of others , yet when i write a review about my bad experience i am not allowed to mention phil pinkertons name , is this fair and just?

Nikita was absolutely fabulous, very helpful and supportive regarding a change in holiday location. The process was seamless and all details explained thoroughly

Thank so much Nadine E, you managed to sort out an alternative holiday for us. Due to the Middle East conflict we were unable to fly to Maldives ,
Nadine has put our minds at ease with her professional and caring manner. Roger and Pam

With a holiday to Dubai due in just over three weeks we thought with the ongoing situation it would be better to postpone our trip till later on in the year. Kirsty was so helpful, we knew where we wanted to stay which meant cancelling our original hotel, Kirsty was great at rebooking us and offsetting the money from our cancelled hotel onto the new one, very efficient and lovely girl, many thanks for all your help, would definitely recommend Destination 2 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿.

Rachael was really good and very experienced.

Until I got hold of Nadine I couldnt get my holiday changed. As soon as I got hold of her she sorted it out in an instant. For her service I would give 5 stars. CC

I just don’t know how else to contact this company you can’t phone them you email them they don’t answer this is just becoming a joke
All I am asking for my holiday to Dubai deposit to be transferred to a credit not but they can’t even reply to me, this is appalling
Just managed to spoke to someone amazing was told if I don’t transfer my holiday over or pay the balance I will loose my deposit so in other words they are just robbers

If I could give zero stars, I would. Destination 2 completely ruined what was supposed to be a dream package holiday to the Maldives, and their customer service is the worst I have ever experienced.

Shortly before we were due to fly, the flight element of our package was cancelled. Not only did Destination 2 fail to proactively inform us or offer any alternatives, but they actually altered the security details on our airline account so we were locked out and couldn't see what was going on.

When I finally managed to get through to them—after sitting on hold for an hour and a half—the agents were incredibly rude, arrogant, and dismissive. Instead of helping, they actively tried to trick and coerce me into stating that I was cancelling the holiday. When I stood my ground and demanded the full refund I am legally entitled to under the Package Travel Regulations 2018, the agent threatened me, falsely claiming I would lose the hotel cost due to "hotel policy"—a blatant lie when you book a package holiday.

Once I sent a formal written demand for my refund, they completely ghosted me. They ignored all of my emails and refused to provide any written updates as the departure date approached.

I have now had to initiate a dispute through my bank. They will happily take your thousands of pounds, but the second something goes wrong, they will use aggressive, deceptive stalling tactics to try and avoid their legal responsibilities.

Do not trust this company with your hard-earned money or your holidays. Book elsewhere.

We will not be booking with Destination2 going forward!

Friendly, helpful and informative. Made booking simple.

We were due to travel on the 5th May and stay in Dubai for 4 nights before going on to the Seychelles. Due to the conflict in the middle east, we decided to contact Destination 2 to ask about flying direct to the Seychelles via Ethiopia. We had anticipated problems with this request, but Nikita was great and could not have been more helpful. Within 20 minutes she had changed our booking and assured us that we will receive a refund for the cost of the hotel in Dubai. The stress has now disappeared, and we are looking forward to our holiday.

Tracy was very professional & extremely helpful

Preeti was knowledgeable, very helpful and a joy to deal with after Virgin cancelled our holiday (booked direct with them). Preeti found us the same holiday with a different carrier - she saved our holiday!! Great experience booking with Destinology2 and Preeti in particular.

FINN was an absolute pleasure to deal with when booking our holiday to Barcelona. Unfortunately, due to conflict in the Middle East our holiday to Dubai was cancelled and Finn helped us secure a mini vacation with great care and professionalism. She put me at great ease & turned a stressful situation into a very positive experience.

Tracy helped us book our family trip to the Maldives for April 27. She was very knowledgeable and gave us some excellent advice. Very helpful and easy to book with her / D2.

Joseph was very professional in our booking and explained everything in great detail.

I spoke to Stefanie Humphrey in booking our holiday,I must say she was a breath of fresh air to deal with,her knowledge was 1st class,answered all my questions and made feel at ease.

Easy website to use. Excellent price and efficient service. 5 stars.

Offers not on one I booked as advertised. Had to phone up for confirmation as not arrived when told it would be there. If we had known this we would not have booked it.