We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Mehr ansehen
Unternehmen hat geantwortet
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experienc... Mehr ansehen
Unternehmen hat geantwortet
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Miles Gray Road, SS14 3AF, Basildon, Vereinigtes Königreich
- 0333 999 9801
4,9
Hervorragend
7317 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
There was someone to attend to us…
There was someone to attend to us immediately and they were very helpful friendly and professional
30. Juni 2026
Antwort von DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwort von DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had an amazing experience
Had an amazing experience. The women serving us I think Dawn, made the experience so easy and enjoyable.
29. Juni 2026
Antwort von DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service. Full explanation given about the furniture and its care. Options given as well.
29. Juni 2026
Antwort von DFS Furniture - Basildon
Hello Barbara,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful customer sevice
Very good customer service, did not push for add ons, calmly listened to what's needed and guided well. Pleasant and courteous.
21. Juni 2026
Antwort von DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was excellent not rushed in any…
Service was excellent not rushed in any way and not pressured into buying insurance hoping that the rest goes as smooth.what i liked most of all was the choice of payments that you can pay a deposit and then pay in full two days before delivery which is much better because you still have your money until delivery ps this is our fifth sofa we have purchased from dfs
28. Juni 2026
Antwort von DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Darren made it really straightforward and explained all tge steps
21. Juni 2026
Antwort von DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great welcome and answers to all our…
Great welcome and answers to all our questions, which allowed us to narrow down and make a choice
27. Juni 2026
Antwort von DFS Furniture - Basildon
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Amazing 🤩
Amazing 🤩
Easy to deal with, no hiccups and delivery was 👌🏻💯 Absolutely love my new sofa, has made my disabled life so much easier ❤️
2. Jänner 2026
Antwort von DFS Furniture - Basildon
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Walked into store the staff said hello…
Walked into store the staff said hello
They let me walk around without hassling me which was nice let hassle
When I found a sofa a member of staff came over he said he was a trainee who was helpful he was not sure about a question and got a senior member staff to take over the order
Overall, the staff were helpful and did offer other services ie Insurance etc I was not pushed into buying the products the Salem’s. Was just offering
Overall, my experience in the store was good
18. Juni 2026
Antwort von DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We felt welcome as soon as we walked…
We felt welcome as soon as we walked in. We were asked if we would like refreshments and asked if we knew what we were looking for (we did) and was shown to where it was in the store. We didn't like this particular sofa. However, we found something a lot more to our liking, comfort wise. The shape wasn't what we were looking for, because our assistant knew the original shape we liked, she was able to adapt it to our desire. We wouldn't have known we could do that unless she suggested it.
18. Juni 2026
Antwort von DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great welcome by Kelly P Thank You
Kelly P welcomed my Husband and I and was very friendly, and informative, Kelly was very knowledgable, and very polite, and helped us to fully understand the sofa
26. Juni 2026
Antwort von DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Absolutely brilliant
Absolutely brilliant, staff knew what would work in our house and really listened to what we needed out of our sofa.
25. Juni 2026
Antwort von DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Greeted by Kelly P when we walked in
Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.
Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.
Couldn’t thank Kelly enough.
20. Juni 2026
Antwort von DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kelly met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn was very helpful with everything…
Dawn was very helpful with everything that we need to know
23. Juni 2026
Antwort von DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. Explained everything and made for a pleasurable visit
22. Juni 2026
Antwort von DFS Furniture - Basildon
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
Fantastic service - staff were really helpful. They made the experience quick and easy.
22. Juni 2026
Antwort von DFS Furniture - Basildon
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
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