We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... Mehr ansehen
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Das sagen Bewerter
We went to DFS to shop for a sofa for our new home and were greeted by Robby. From the start, he made us feel comfortable without being overwhelmed by all the choices available. We had a particular... Mehr ansehen
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Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furni... Mehr ansehen
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Visited the Birstall store 3 times over 3 days running. We managed to speak to Robbie on each occasion, who answered all our questions with a smile. He made the purchase of our suite relative... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Vereinigtes Königreich
- 0333 999 9807
4,9
Hervorragend
8155 Bewertungen
Bittet Kunden um Bewertungen
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4.09.2026
4.09.2026. Very helpful, pleasant and went through everything about the sofa, protection and guarantee.
4. September 2026
Antwort von DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We went to the showroom today to…
We went to the showroom today to purchase a sofa with my Mum. Ron looked after us, went through everything we needed to know, all the T&C’s, extras, lots of details on taking care of the material and delivery.
Ron was friendly, extremely knowledgeable and very patient when explaining available insurance and Mums decision to change the colour of the chosen sofa :-) Excellent customer service service, thank you
4. September 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
We used Sunny for our order and he was…
We used Sunny for our order and he was just excellent. The whole order was just great and we are looking forward to receiving it.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were really friendly and not…
Staff were really friendly and not pushy. I was left to browse and when I asked for help staff were very helpful and professional. They went through everything and I didn't feel rushed into anything.
3. September 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
I like where you can walk in and take…
I like where you can walk in and take you're time and not get bombarded by salesman
Once you've said I'm looking you can really have a good look unlike others
26. August 2026
Antwort von DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
We went to DFS to shop for a sofa for our new home and were greeted by Robby. From the start, he made us feel comfortable without being overwhelmed by all the choices available. We had a particular sofa in mind that we had seen online, and luckily they had it on the shop floor.
Robby was really helpful and kindly offered to change one of the seat cushions so we could comfortably compare the different options. He was friendly, patient and knowledgeable, making the whole experience really enjoyable. Overall great customer service!
1. September 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Robby met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ron staff member
Ron the staff member who dealt with my purchase he was really knowledgeable and helpful when advising me about the products and everything I needed to know
2. September 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Ron was a friendly guy
Ron was a friendly guy, he wasn’t pushy and following you around He answered all the questions we asked in great detail and he was very knowledgeable and really helpful
When we were purchasing he explained everything again in great detail and we had a laugh and joke with him.
Ron made our visit very pleasurable. Thank you Ron
1. September 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Ron in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Craig did a great job understanding our…
Craig did a great job understanding our requirements and customer service
25. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Stress free purchase aided by Robbie
Visited the Birstall store 3 times over 3 days running.
We managed to speak to Robbie on each occasion, who answered all our questions with a smile.
He made the purchase of our suite relatively stress free...and organised our interest free credit terms seamlessly.
He was professional and friendly at all times and we wish to thank him for that.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly sales…
Very helpful and friendly sales assistant, gave us space to browse but was there when we needed support.
30. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Seamless sofa shopping with Lewis
Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furniture shop! We both commented on the way home on how Lewis was an excellent salesperson - just the right balance of skill, knowledge & chat! Excellent customer service. Thank you
30. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Dan made our experience so seamless and…
Dan made our experience so seamless and very enjoyable from start to finish. He answered all of questions and went above and beyond to help us pick the correct spec.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really good customer service
Really good customer service, not pushy but always someone around to help. Craig was very polite. professional and knowledgeable, really pleased with the service we got.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Absolutely amazing service
Absolutely amazing service. Sonny made the experience so smooth and all stress free. He was so helpful. He looked after us from beginning to end and went above and beyond. 10/10 service
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Craig was really knowledgeable and…
Craig was really knowledgeable and professional, including moving floors so we could see the sofa bed function in another product. This meant we were confident to order our sofa with a sofa bed upgrade.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service
The advisor who dealt( unfortunately I can't remember the lady's name ) with my order was very knowledgeable and discussed the key points and features of the bed we had chosen. She made us feel welcome and did not push us into a decision. Her customer service skills were phenomenal and a credit to the company.
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Lynn was brilliant
Lynn was brilliant. No hard sales pressure, just friendly advice and a good knowledge of the products available.
10 out of 10!
31. August 2026
Antwort von DFS Furniture - Birstall
Good Morning,
We are really happy that Lynn met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
We recently purchased the Sophia range…
We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds,
We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much trouble for him,and he answered all our questions expertly,The lady who went through the finance information was lovely too,I would definitely recommend this store,
Excellent staff and lots of choice .
21. August 2026
Antwort von DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Sonny met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Brilliant customer service great help…
Brilliant customer service great help and welcoming friendly service
31. August 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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