Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... Mehr ansehen
Unternehmen hat geantwortet
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... Mehr ansehen
Unternehmen hat geantwortet
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, Vereinigtes Königreich
- 0333 999 9766
4,8
Hervorragend
4334 Bewertungen
Bittet Kunden um Bewertungen
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We paid for gliders on the sofa there…
We paid for gliders on the sofa there was none, I want a refund marks on the sofa screws missing it is not good enough. Please advise what you are going to do yo resolve these issues.
21. April 2026
Antwort von DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Great Experience
Great Experience
David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and knowledgeable on all aspects.
David initially helped us and answered questions regarding Arwen and plotted different types of styles. We were sold on this but had to come back the next day to show one more family member before placing our order.
We dealt with Zeena the next day and placed the order. Very kind and polite.
11. Mai 2026
Antwort von DFS Furniture - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Loverly staff member David
Excellent Loverly staff member David. Very nice not plushie but very good
5. Mai 2026
Antwort von DFS Furniture - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really pleased with how our visits…
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and informed on all options. Agreed to come back the following week after taking some time to consider options. Returned a week later, and Sameera sorted us out quickly and smoothly. Explained everything, what happens at each stage and look forward to taking receipt of our new sofa. Would definatley recommend
2. Mai 2026
Antwort von DFS Furniture - Cardiff
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sameera met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Antwort von DFS Furniture - Cardiff
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Shocking and never agin
Shocking and never agin, buys a sofa made and delivered in weeks, six custom all made by the same designer Joules, two arrive on April the 2nd of April, 2 arrived at the 8th of May and 2 are currently outstanding to arrive god knows why
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Cardiff
Good afternoon Jason,
Thank you for taking the time to share your feedback, its much appreciated.
To confirm you have 6 items on the order which come from three separate suppliers all of which have different delivery times. The delivery times for each item are visible near the product description for each item you purchased online. This is why you have had separate deliveries, the remaining scatter cushions you are waiting on do come with a 10-week lead time as advertised via the website.
If you have any other questions surrounding this please do let us know on 0333 9999 777.
Had a wonderful experience but my sofa…
Had a wonderful experience but my sofa today. The staff was very informative and provide wonderful customer service
5. Mai 2026
Antwort von DFS Furniture - Cardiff
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and information about…
Excellent service and information about different products available. Mike was great explaining different options available to me.
5. Mai 2026
Antwort von DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Great price ,great customer service
Allison the lady who served me was friendly and helpful found the sofa i wanted showed me the colours .she was great
4. Mai 2026
Antwort von DFS Furniture - Cardiff
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I was looking for a matching chair to…
I was looking for a matching chair to go with my 2&3 seat sofas i purchased last year. Nicky served us in Leckwith, Cardiff. She was attentive, listened to my needs and was very accommodating. I got exactly what I went for. She is a credit to your store and was lovely to talk to. She didn't approach us too soon either! All in all a lovely experience and I would look for her again should I need to return.
3. Mai 2026
Antwort von DFS Furniture - Cardiff
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Nicky met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, very knowledgeable assistant. Not pushy and helped us through every stage
3. Mai 2026
Antwort von DFS Furniture - Cardiff
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff was lovely
Staff was lovely , the lady that helped us was very kind and understanding, she helped us with our room measurements and how the sofa we had our hearts set on would fit in the space. She explained we could move the configurations on the sofa to fit nicely. Overall we are very happy and excited for our new sofa.
1. Mai 2026
Antwort von DFS Furniture - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience shopping for…
We had a great experience shopping for our new sofa thanks to Sam. She was incredibly helpful, taking the time to explain all our options and the various add-ons available. Most importantly, there was absolutely no pressure to buy on the day, which made the whole process much more enjoyable. Highly recommend!
29. April 2026
Antwort von DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from the staff…
Great customer service from the staff at DFS. Rose was polite, and very Knowledgeable about the products on offer that we were interested in.
26. April 2026
Antwort von DFS Furniture - Cardiff
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service from…
Excellent customer service at dfs Leckwith store today from Allison
very helpful and accommodating
26. April 2026
Antwort von DFS Furniture - Cardiff
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer experience
Brilliant customer experience. Staff are very knowledgeable. Explained everything to us.
25. April 2026
Antwort von DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Fast and efficient service from the…
Fast and efficient service from the store manager, fully informed about my new sofa and super happy with my purchase!
Would recommend to everyone.
23. April 2026
Antwort von DFS Furniture - Cardiff
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Quality furniture at an affordable price.
I met with Jamie at the Cardiff store today with a view to buying a recliner chair. Unfortunately the one I saw online wasn’t available to see in store, but Jamie was very helpful and showed me the nearest alternative and explained the range of options available, and I gladly made a purchase on her recommendation. I was in no time pressured and had plenty of time to consider other options.
20. April 2026
Antwort von DFS Furniture - Cardiff
Good afternoon Tony,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The experience was great because…
The experience was great because everything was smooth, the people were friendly and attentive, and the small thoughtful details made it feel really personal.
13. April 2026
Antwort von DFS Furniture - Cardiff
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
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