DFS Furniture - Chelmsford Bewertungen 

Very helpful staff

Attentive, friendly and welcoming. Great customer care and kind staff.

Friendly, knowledgeable staff. Great service, gave us all the information we needed. Was not pressured into buying something we didn't want.

Lovely African man very helpful very nice 10/10

Marco (Chelmsford branch) was very helpful and friendly. Not all at pushy and didn't rush us.

All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quickly. Would definitely recommend this store and Josh, made the whole experience much easier from start to finish.

I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements and sizes of our new sofa. He made the whole experience of buying a sofa very easy and straightforward.

The store were great. The staff were.great new there job

Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen what we wanted online, going into the store helped us to make a much more informed decision. Would highly recommend a visit if you're planning to buy!

Fabulous experience at DFS today.
Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husband and look at all of the options in my own time.
She really made my sofa buying experience enjoyable, even making my daughter a hot chocolate.
Great service and I came away feeling excited about my purchase.
Thank you!

Very helpful, professional and polite,and very informative

I got the euphoria sofa last October it's only ten months old, I paid more to upgrade the cushions and my sofa has severely sunken on a seat cushion.
An inspector came out and said I have to remove the arm cushion and sit next to the bare arm to balance out the sunkeness. What a load of nonsense, the sofa is constantly rippled and puddling. Their response via email is no problem with it case closed. I was told to contact an independent furniture company to seek an inspection and send any information back to DFS, all at my expense.
An absolute shambles of a company.
This is not legal under the consumer rights, as the inspector from DFS said it's not worth taking the cushion away to inspect as it won't make any difference.
Steer clear.
Order number for DFS D6ZX16699

We found the young man Gray very polite and helpful,he helped us choose the perfect sofa,and we were very pleased with the service.

Alex was amazing! He went above and beyond to make sure we were happy with what we were buying explained all the options clearly and was all round brilliant. We are very happy with our purchase and experience in store.

friendly helpful staff and great variety with good prices

Alex, the DFS Salesperson was very helpful and made the whole experience very enjoyable.

Absolutely incredible customer service and the staff were soooo polite and professional

My mum and I visited the Chelmsford DFS store today just to have a quick look around. Within literally two seconds of walking through the doors, an older, baldish male staff member said hello. Because we were mid-conversation as we walked in, my mum misheard him slightly and politely replied, "We are okay thank you, just browsing."

Instead of a normal customer service response, he snapped back with, "I JUST SAID HELLO."

To make matters worse, he then made a rude comment under his breath to his colleagues right in front of us. It was completely sarcastic, uncalled for, and instantly made us feel incredibly uncomfortable. As they him and a young girl laughed at us.

I genuinely never write negative reviews, but there was zero need for that level of attitude over a simple, polite misunderstanding. We were completely turned off and left feeling unwelcome. Very disappointing experience.

Very helpful and knowledgeable staff.