Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Carrie was very helpful without being pushy, so much so we went back 2 months later to find her when we were ready to buy. She explained everything really well and made the process a nice experience.... Mehr ansehen
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Mehr ansehen
Unternehmen hat geantwortet
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Vereinigtes Königreich
- 0333 999 9758
4,9
Hervorragend
2853 Bewertungen
Bittet Kunden um Bewertungen
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Very helpful
Very helpful. Explained everything clearly. Broke down the payments for extra. Stress free experience.
26. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly experience with Kia
26. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very happy customer
I was about to give up looking for a sofa because I couldn’t find exactly what I wanted and was just about to leave the store feeling very disappointed when I was approached by a very pleasant young lady called Leila who offered to help me. She asked what I was looking for and took me straight to the style sofa I had described , looked up the exact configuration and colour options and found exactly what I wanted. I came away feeling quite elated and excited to wait for the delivery
25. Juli 2026
Antwort von DFS Furniture - Cheltenham
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leila met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I had a lovely experience with Laila…
I had a lovely experience with Laila who helped me order my first sofa for my first home, she was very friendly and helpful would highly recommend!
25. Juli 2026
Antwort von DFS Furniture - Cheltenham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Laila met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Thank you to Sam at the DFS Cheltenham…
Thank you to Sam at the DFS Cheltenham store. This is our first time sofa shopping and we were able to find the perfect sofa for our home. Sam was friendly and very helpful!
4. Juli 2026
Antwort von DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly and answered…
Staff were very friendly and answered all the questions detailly, Multiple sofa options available
22. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
We had an excellent experience in DFS this morning. The salesman was really friendly, welcoming to our dog and made the process smooth. He wasn't pushy at all and put us at ease. Really excited for our new sofas as well 😁
19. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Cheltenham
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
A Good and helpful In store experience
The Sales Assistant was very friendly, helpful and thorough when explaining the functions of the sofa and payment .options. A really good in store experience
6. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really good customer service and very…
Really good customer service and very helpful in answering questions. Went beyond.
11. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Very good experience staff let us look…
Very good experience staff let us look around without bothering us and when asked questions they were very helpful
11. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Cheltenham
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sales assistant was very helpful she…
Sales assistant was very helpful she covers everything that we needed to know from start to finish a pleasant experience all round
8. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Going above and beyond to make sure my…
Going above and beyond to make sure my order was correct and just what I needed.
4. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff, left us to look around in our own time and we didn't feel pressured into buying.
4. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Customer service was excellent and…
Customer service was excellent and there is plenty of choice.
4. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Warren, Great Staff, took the time to speak to us as a couple and individually to fit both of our needs
We were welcomed straight away at the entrance by a young man named Warren. He took the time to show us a great selection of products, including styles we had seen and liked elsewhere. We ended up purchasing a mattress from him. It was a really positive experience overall, and I would recommend this DFS store above all others and any other furniture store.
1. Juli 2026
Antwort von DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Staff service was phenomenal
Staff service was phenomenal. The staff (Layla) took me through all process of applying for a credit with so much patience. I understood all that was involved and what i had to do. Buying my piece of furniture was just effortless. I appreciate.
30. Juni 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were helpful
Staff were helpful, not pushy let me wander and compare the various sofas and helped me measure to ensure that everything would fit.
had a few problems when I ordered - was unable to do it on line so had to phone. though the lady I spoke to did speak a little fast and was trying to push various extras which I might add I thought were already included in the quote i got in store.
22. Juni 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. I am really sorry for the optional extras being offered and we will ensure to feed this back to the relevant team. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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