Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... Mehr ansehen
Unternehmen hat geantwortet
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... Mehr ansehen
Unternehmen hat geantwortet
Found exactly what we were looking for and the staff member (Daniel) who assisted was extremely helpful. He advised on a variety of additional services, without any unwanted sales pressure and talked... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Chaser Court, CH1 4QG, Chester, Vereinigtes Königreich
- 0333 999 9754
4,9
Hervorragend
4853 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service
17. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Found our suite in another store
When we arrived the suite we had viewed a week earlier had unfortunately been sold as it was on a special offer. The manageress and Aaron worked there magic and found the same suite available at another store and arranged everything for us. Great service !!
12. Juli 2026
Antwort von DFS Furniture - Chester
Hello Colin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had Josh who approached us as we…
We had Josh who approached us as we entered and pointed out round the store where the sofas we were specifically looking for were. Additionally, when coming to ordering ours he was also brilliant.
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Honest and not pushy salesman
Honest and not pushy salesman, really personable. With good knowledge.
12. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
No pushy sales techniques
No pushy sales techniques. Went away measured and then came back! Wouldn't have dome this otherwise!
Don't like it when sales reps follow you around the store but the guy that helped us! Been there 3 weeks and never did this! Fab!
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
First class service throughout our visit
We were looked after all the way through our visit by a very knowledgeable store assistant who explained everything in detail about the sofa we had chosen.
We were made very welcome and the store assistant was so polite & friendly.
We recommend if you are looking for a new sofa that you visit this store in Chester.
We will definitely return in future.
10 out of 10 from us.
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
New employee dealt with our sofa…
New employee dealt with our sofa purchase, polite very clear and no pressure which I liked very much, all options where given to me, which I didn't choose but again no pressure, normal to do buy from a different store but now would highly recommend the chester store.
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Slick and efficient experience in store…
Slick and efficient experience in store ordering my new sofa - looking forward to delivery
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Very friendly staff as myself and…
Very friendly staff as myself and partner entered the shop, we were asked if we needed help and was left to wander around to have a look, we decided to purchase a 3 seater and 2 seater power recliner's, which was on a bundle price,the gentleman that took all my details was very professional and made us welcome I can't remember his name or I would mention him by name many thanks dfs
11. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Chester
Hello Mr Cumming,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Aaron was a perfect level of… being available without being overbearing
Aaron was a perfect level of approaching us but giving us space to think and talk things through. We have been sofa shopping for a while at multiple shops and have been put up several shops due to feeling stalked around the shop. He was patient, transparent with the questions we asked and personable. We are really grateful for our positive experience
9. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Chester
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It was so relaxing to order.
29. Juni 2026
Antwort von DFS Furniture - Chester
Hello Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
All round great experience
All round great experience, staff very friendly and knowledgeable, didn’t push us for time and gave us advice when we needed it, made it a very relaxed shopping experience, all staff very helpful who ever we spoke to especially Matt who completed our order for us.
7. Juli 2026
Antwort von DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Spoke to a lovely guy called Matt at…
Spoke to a lovely guy called Matt at Chester. So helpful! Made the whole experience so easy! Lovely guy, explained everything in detail and made the process so easy! Would defo recommend to other people! 5 stars!
Grace
7. Juli 2026
Antwort von DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Matt met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Dan and Josh were very helpful and sorted me out with a great deal.
The only reason it's not 5 stars was about a store policy that they couldn't help with, otherwise a great experience
5. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great staff
Great staff
Great member of staff Daniel who was helpful but gave you space. Highly recommend going there.
5. Juli 2026
Antwort von DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service & Value
From start to finish Jay was polite & responsive to our need.It was her suggestion we looked at the sofa we eventually bought. Offering us different options to suit our need her knowledge lead us to choose what was correct for us. Jay is credit to DFS
5. Juli 2026
Antwort von DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jay.
Kind Regards,
Jordan
DFS Customer Support
Daniel, good lad!
Daniel was really helpful and not pushy. He even let us rearrange the sofas we were buying so we could see the exact layout they will have in our house.
4. Juli 2026
Antwort von DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.