From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Mehr ansehen
Unternehmen hat geantwortet
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Unternehmen hat geantwortet
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
A1, Milton Link, EH15 3QH, Edinburgh, Vereinigtes Königreich
- 0333 999 9793
4,9
Hervorragend
10 116 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was very good in the store it…
Service was very good in the store it did have a problem but it was resolved very quickly the next day
11. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Zara was exceptionally helpful & a…
Zara was exceptionally helpful & a lovely person.
11. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa bed
My dad went in store for me to get a sofa bed and I spoke to the sales man sorry I can’t remember his name but I spoke to him on the phone he explained everything to me and was very polite and helpful.
12. August 2026
Antwort von DFS Furniture - Edinburgh
Hello Kim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Professional service and good products
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS
We went to the Edinburgh branch where we were very impressed with Zara's professionalism and knowledge of the products and impressed by the time she devoted to ensuring we were happy with everything.
We look forward to the arrival of our new furniture, confident in the level of service we received today. Big thanks to Zara
12. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Roy and Ryan were great
Roy and Ryan were great. Didn't feel pressured. Offered good advice when struggling which sofa to choose.
11. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We had a fantastic experience buying…
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
11. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good experience
Our experience in store was really good the assistant was very knowledgeable and answered all our questions. She had a lovely personality and made the whole sale easy. I would definitely recommend DFS Kinnaird to my friends and family.
11. August 2026
Antwort von DFS Furniture - Edinburgh
Hello Sandra,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Overall excellent service.
Overall excellent service.
Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pressure sales talk, perfect balance of professionalism and friendliness. Very quick and easy transaction.
3. Juni 2026
Antwort von DFS Furniture - Edinburgh
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear George helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Ryan
Ryan, the salesman who helped us, managed to get everything sorted quickly and explained everything thoroughly and was a good laugh and good experience
8. August 2026
Antwort von DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ryan.
Kind Regards,
Jordan
DFS Customer Support
Everything went well
Everything went well
Riddhi was very helpful and made us very welcome.
8. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
We were greeted by George on arrival at…
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a purchase. A great ambassador for the company. I hope he gets the recognition he deserves.
9. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The whole shopping experience was very relaxed
The whole shopping experience was very relaxed with no sales pressure whatsoever. Zara and latterly Euan were both very helpful in guiding us to our purchase of a couple of Sofas.
8. August 2026
Antwort von DFS Furniture - Edinburgh
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Welcoming reception
Welcoming reception. Friendly advice and information. Enjoyed our visit.
9. August 2026
Antwort von DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, patient and helpful assistants. Wide choice and well set out store.
9. August 2026
Antwort von DFS Furniture - Edinburgh
Hello Joyce,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Ryan was very helpful
9. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent Service
Riddhi at Edinburgh store really went above and beyond! She patiently walked me through all the options, explaining the differences between fabrics and frames in a way that made total sense. I felt so supported and informed throughout the whole process, and I left feeling really confident about my purchase, and I'm so grateful for her expertise and excellent customer service. It made a potentially overwhelming experience really enjoyable.
8. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good Customer Service
We were unsure from the website about how the dimensions of the Plush sofa and footstool combination would work for us, but the salesperson, Ryan, very helpfully made sure we were ordering the right things. The customer service was excellent throughout our experience ordering from DFS, with Ryan being sure to confirm every part of our order with us and clearly explaining everything. I would recommend ordering in store because the staff are so helpful.
8. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent help by Ryan
Excellent help by Ryan. Very helpful and informative. He couldn’t have done any more to help.
8. August 2026
Antwort von DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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