Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... Mehr ansehen
Unternehmen hat geantwortet
Lizzy at Hanley, Festival Park store was lovely! Welcoming upon arrival and checked in with us as we browsed without feeling pressured, once ready Lizzy came over to offer assistance and was very prof... Mehr ansehen
Unternehmen hat geantwortet
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Cobridge Road, ST1 5LG, Stoke-on-Trent, Vereinigtes Königreich
- 0333 999 9747
4,9
Hervorragend
5375 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very friendly Staff
Very friendly Staff. Explained everything in detail. Couldn't ask for more.
2. Juni 2026
Antwort von DFS Furniture - Hanley
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Impressed.
The Salesman Ross made our visit first class. He was very knowledgeable and made our purchase very easy.
1. Juni 2026
Antwort von DFS Furniture - Hanley
Hello Kathleen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We brought a new sofa today in store
We brought a new sofa today in store. We were very happy with the service that john gave us. He clearly explained all aspects of the product and the other items you have in store. We didn't feel no pressure to buy ( unlike other furniture stores). I would like to say that john is an asset to your company. Thanks Mr cooper.
31. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Linzi was really helpful and explained…
Linzi was really helpful and explained everything really well I’d definitely recommend dfs to friends and family
24. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwort von DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lindsey
Lindsey; very pleasant and knowledgeable. Made our experience enjoyable and stress free. Made sure we understood everything.
29. Mai 2026
Antwort von DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lindsey.
Kind Regards,
Jordan
DFS Customer Support
Linzi was very helpful and informative
Linzi was very helpful and informative, we were not rushed at any point.
28. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly
Staff were very helpful and friendly, you didn’t feel pressured into anything, but they were always around to help if you needed it, especially Beth who looked after us very well.
26. Mai 2026
Antwort von DFS Furniture - Hanley
Hello Della,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
EVERYTHING EASY TO SEE AND ABLE TO LOOK…
EVERYTHING EASY TO SEE AND ABLE TO LOOK AND TRY PRODUCTS
19. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Hanley
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
The member of staff was informative…
The member of staff was informative without being pushy. Patient and chatty.His name was John.
H Knapper
23. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very professional and helpful
Very professional and helpful, Amna was amazing was happy to call us back once we knew what we wanted :)
23. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Purchased sofa chair and stool today
Purchased sofa chair and stool today. Ross was absolutely amazing. Went through everything with me in detail, explained the different leather types, discussed the financial aspects in detail. Made me a cup of tea👌🏻. Customer service was excellent- no pushy sales tactics. Just honesty which is what I appreciate. Thank you Ross!
19. Mai 2026
Antwort von DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Hanley
Hello Pauline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Thank you.
Thank you.. our sales associate was very helpful and did check that the order was ok with a fellow associate
18. Mai 2026
Antwort von DFS Furniture - Hanley
Good morning Marquis,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Crissy who assisted me was excellent at…
Crissy who assisted me was excellent at her job.
18. Mai 2026
Antwort von DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Hanley
Good morning Carl,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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