The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Mehr ansehen
Unternehmen hat geantwortet
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Mehr ansehen
Unternehmen hat geantwortet
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Vereinigtes Königreich
- 0333 999 9769
4,9
Hervorragend
4720 Bewertungen
Bittet Kunden um Bewertungen
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Nina was amazing
Nina was amazing. From start to finish she explained everything clearly and was a true professional.
27. August 2026
Antwort von DFS Furniture - New Malden
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - New Malden
Hello Joseph,
Thank you for taking the time to leave us your review, your feedback is greatly appreciated.We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced if you do wish to revisit this with the team please do let us know.
Kind regards,
Lia
DFS Customer Support
Very informative and explained every…
Very informative and explained every question. Samir was a great with helping us find the perfect sofa and was very approachable and helpful.
25. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS New Malden
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or being “in your face” the second you arrive, which made a refreshing change.
Everyone we dealt with was helpful, knowledgeable and genuinely interested in helping us find the right sofa rather than simply making a sale.
A special shout-out to Lloyd, who was particularly helpful and made the whole process straightforward and enjoyable. His approach was friendly, professional and never pressured us.
Overall, a great experience from start to finish and we’re really looking forward to receiving our new sofa. Would definitely recommend DFS New Malden.
25. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Pleasurable shopping experience
You were not pressurised when in the store, able to look around at your pace.
No pressurised selling tactics used.
A great experience.
25. August 2026
Antwort von DFS Furniture - New Malden
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Such amazing customer service
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim then helped us finalise our order and he explained everything clearly and in a timely manner. Would highly recommend the service here and we are now looking forward to our new Somerford sofa!
24. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Sara.
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - New Malden
Hello Stevie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful professional staff, attentive and happy to answer any questions you asked. Yes we did buy a sofa.
23. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
I had a great experience at DFS…
I had a great experience at DFS Furniture and would especially like to thank the salesman who assisted me. He was friendly, professional, patient, and very knowledgeable about the products.
He took the time to understand what I was looking for, answered all my questions clearly, and gave helpful advice without making me feel pressured to buy. His excellent customer service made the whole experience easy and enjoyable.
I really appreciated his professionalism and attention to detail. He is a credit to DFS, and I would definitely recommend his service to anyone looking for furniture.
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have a good service today and your…
I have a good service today and your staff explain very well your staff very polite and helpful.and easy to replace order .
23. August 2026
Antwort von DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Bought a sofa and chair from Chelsea, great customer service and look forward to the sofa arriving
23. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Mohamed was very curtious customer…
Mohamed was very curtious customer service 10 good communication reassuring as I have heard negative feedback concerning DFS aftercare
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Today I visited DFS store and was…
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my questions. He made the purchase easy by explaining and going through the process well. Thank you Samir
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Staff were attentive
Staff were attentive, without being overbearing. Knowledgeble & helpful. Lots of sofas to choose from as well.
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had Top service
We had Top service , with Samir , He was so helpful, & so lovely to talk to , His patience was 11out of 10 🥳, He made good suggestions, & left us to decide , such a pleasant person , & highly recommended him to help you
21. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dealt with the store manager
Dealt with the store manager
Very friendly and not too pushy
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great Service
Chilled atmosphere with no pressure. Great service from Samir. He was very knowledgeable and it was a stress free buying experience.
22. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Amazing service by staff
21. August 2026
Antwort von DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The guy who serve me explained…
The guy who serve me explained everything in detail didn’t rush me at all gave me time to explain what I wanted he spent lots of time with me untill I was happy to proceed with my purchase he was very friendly and made me feel comfortable
21. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff was very patient and helpful…
The staff was very patient and helpful very nice person Sanir Talic he deserves 👏 he was very good i believe DFS will make more profit because of him
Thank Samir Talic
21. August 2026
Antwort von DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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