DirectNine United Kingdom Bewertungen 

685
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

DirectNine website implied an expensive (£165) prestigious iPad Air cover. Upon receipt cover was too small. iPad Air would not fit it. Volume control did not work properly. Charging point was restric... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I am amending this review as I judged DirectNine too harshly initially. DirectNine are fast to respond by email and the customer service reps on the phone are very good at answering all worri... Mehr ansehen

Bewertet mit 5 von 5 Sternen

It arrived well packed. Worked first time with my phone App. Now sits safely protected in my key case. Alround winner for me. See how battery life is now accident turning on light is a thing of th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

When I enquired by email to ask a couple of question about delivery timing, I received a prompt response from a lovely helpful and well informed girl called Bella. The fact it wasn’t a bot was brillia... Mehr ansehen

Unternehmensdetails

  1. Elektronikunternehmen

Vom Unternehmen geschrieben

Online superstore for electronics


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

685 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(685)

99 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Well I bought radio cassette from…

Well I bought radio cassette from direct nine 119 pounds they conned me it weren't worth 10 pounds and it don't work how can you let firms like this on line I think half the comments are lies just for you to buy so they should shut you down as well shocking next time I buy on line won't be looking at your lies

5. März 2025
Bewertung ohne vorherige Einladung
DirectNine United Kingdom-Logo

Antwort von DirectNine United Kingdom

Hi Andrew,

We're truly sorry to hear you're unhappy with your radio cassette purchase. We understand your disappointment with the product's quality and functionality, and we want to help resolve this.

We regret that you feel the pricing didn’t reflect the value you expected.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine


Bewertet mit 4 von 5 Sternen

Issue resolved.

My goods arrived on time and in good working order, however they were shipped from USA so just be aware that the company do not have a UK office and source there items from the closest place to you, so depending on what you ordered it might well be from within the UK.
However my issue came when I wanted to return the item for a refund, I needed to return it to the US but had to pay for postage which was going to cost me almost as much as the item cost, but I am pleased to say after a bit of going back and forth with the company they have agreed to refund me. So if you do your research and ask the company where your item will be coming from and your happy with that then there is no reason not to use Direct9UK their shipping cost are reasonable and the item arrived when they said it would and also they did respond to all my emails and resolved my issue in the end.

19. Februar 2025
Bewertung ohne vorherige Einladung
DirectNine United Kingdom-Logo

Antwort von DirectNine United Kingdom

Hi Christopher,

We apologize for the inconvenience you've experienced with your order.

Our aim is to provide a smooth shopping experience, and I'm sorry to hear that we fell short of this in your case. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine

Bewertet mit 4 von 5 Sternen

Don’t rule them out!

I ordered a shake light flashlight for my son at an expensive £147 with shipping.
After purchasing I read the reviews and was worried the product would never appear.
However, in time I received a tracking link to DHL and I could follow the progress of my order which arrived just 2 days later than the delivery date.
Only 4/5 starts as I also received a scam DHL email asking for tax customs money which I did not respond to.
Don’t rule this company out, my product arrived in good faith.

13. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Be vary wary

Be vary wary - although ordered goods arrives after 2 weeks - in this time I was inundated with phishing emails asking me to verify email address etc - I ignored all of these and contacted my card provider to flag a potential fraud - the goods have arrived but it looks like systems have been hacked by phishing scammers. Be extremely careful

31. Dezember 2024
Bewertung ohne vorherige Einladung
DirectNine United Kingdom-Logo

Antwort von DirectNine United Kingdom

Hi Andrew,

We sincerely apologize for the inconvenience you have experienced.

We take security very seriously and are deeply concerned to hear about the phishing emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
DirectNine

Bewertet mit 1 von 5 Sternen

This company is a scam

This company is a scam. Do not order anything from this company. You will not get what you order and you will be charged 5 times the standard price for what you do order., plus when you place the order, you will not receive any refund for the items you don't receive. These people are scammers and need to be shut down and jailed. Not all the positive reviews say basically the same thing worded differently and note all the name's are very similar

13. Dezember 2024
Bewertung ohne vorherige Einladung
DirectNine United Kingdom-Logo

Antwort von DirectNine United Kingdom

Hi Brian,

I’m sorry to hear you feel the price is too high. We strive to provide transparency in our pricing, and your feedback is valuable.

Please rest assured that we are reviewing the situation and taking corrective measures.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

I appreciate your understanding.

Regards
DirectNine

Bewertet mit 2 von 5 Sternen

Zero Customer Service

UK-DN#P263680589
Having placed an order for an item of jewellery, I didn't receive any acknowledgement email. Next day I checked my junk folder, 2 emails from Directnine UK. I now realise they are not a UK company and seem to be based in Mumbai !! I have emailed them 3 times now, with no response.
Having investigated further, this company seems to be a supplier of electrical goods, not jewellery. We are now a week on from the order date, and this review seems to be the only possibility that I might get a response from them. I have 4 separate emails from different origins, stating my parcel is on the way, but asking for payments of tax/shipping. These are all spam! I have asked Directnine for details of shipping, and since then I have now asked for a refund, their policy states, if an order has not been processed then a refund should be straight forward. I have little to no confidence of receiving the item, or a refund. My only option at this point will be to notify my bank and open a claim back case against them.

An update, somebody answered the telephone! The latest is, I will receive my order within 7-14 days, dispatch will be within 3 days. Still no communication via email. I'll leave the 1 star for now. I have amended my review to 2 stars, my item has arrived, and I'm happy with the item, as for customer service, not good at all. No communication until I posted the negative review.

29. November 2024
Bewertung ohne vorherige Einladung
DirectNine United Kingdom-Logo

Antwort von DirectNine United Kingdom

Hi Phil,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr