Discount Tire Bewertungen 

TJ refused to honor realistic business to business tire mounting and balancing pricing @ $36.00 to mount and balance a tire for us local shop owners. TJ became unpleasant when I mentioned that $25.00 was as much as we would consider paying. We offered to show them a competing invoice from Firestone down the block for mounting and balancing the exact same tire And TJ didn't care! Complete waste of time, that is not how to honor B2B! To the staff that was laughing at me when I left, really good way to manage, "business retention!" Will never be back And if I have my way, neither will any of my trusted customers!

I own independent auto repair shops in Oklahoma, and Texas, and have trusted Discount Tire, for my customers’ tire needs, as well as exceptional customer service after the sale.
I relocated to Orange County, California where Discount Tire is called America’s Tire, where I recently started doing pickup and delivery of items for customers as well as businesses.
Yesterday, I picked up some tires from the location on Warner, in Huntington Beach, taking them to another location (store transfer).
I asked the associate that was helping me with the tires, “where are the drivers actually requested to park”? The associate answered.
Today, I returned to pick up another transfer, I was told a different place to park.
After the items were loaded, I asked the associate for the manager.
The unidentified man (wearing the managerial Red shirt), approached me asking “what do you want”?! I told him about the two different locations where I was told to park, by two different associates, and asked for the “proper protocol”.
The unidentified man had the audacity to say “You Work For Me, and You Do What I Say”, turned and stormed off!
I climbed up into my vehicle, sat there appalled and attempting to keep my composure for nearly 3 minutes.
I climbed back out and began unloading his tires (that another location had a “waiter” waiting to have them installed once they arrived), and the manager came to me once again, asking me what did I think I was doing?
I replied that I was a human being, and not his “employee, although I accepted the delivery assignment, I did NOT accept his attitude toward me.
He then responded with “your choice. Take it or leave it”.
So I left it… along with a few choice words of my own.
**My shops will no longer do business with Discount, or America’s Tire.
Totally unacceptable behavior and example for these poor employees who work at this location.

Great tire selection, great warranty, convenience!

I recommend to anyone looking for high-performance tires! I chose the MICHELIN SPORT ALL SEASON 4 for my Mercedes Benz E 550 Cabriolet. These tires provide great wet weather traction; haven't encountered any hydroplaning even during significant South Texas rain events.

Awesome service at the Discount Tyre Shop - super helpful and great customer service.

Zackary T came out and greeted me. I decided on the tires he recommended, PHA PHANTOM C SPORT. He came back out and said the lug nuts needed to be replaced with the one piece, I did agree to that. I also needed windshield wiper blades, mine were dried out. He completed the job very quickly and efficiently. He made sure tires were at the right pressure. He was pleasant and did the job to my satisfaction. Thank you, Pat Stanley

Worst experience I've had in my entire life at a tire shop. They overcharged for the tires. They can't do alignments or anything. It took them over three hours to even get to my car. Then, when they were finally done, they tell me they mounted the overpriced new tires and rotated them to the front...AND THEY MOUNTED ONE OF THE NEW TIRES ON A BENT RIM, IT CAN'T BE BALANCED, BUT THEY STILL ROTATED IT TO THE FRONT! They also lied and said they'd screw in the two Philips set screws I brought with me for my rotor since they'd have the tires off anyway. They said the rep I spoke to and paid initially never relayed the info, and they wouldn't have done it anyway because they don't do mechanical work. So they can screw lug nuts, but not two little screws with a screwdriver. To add to this, I nearly wreaked leaving because they put the one new tire with a bad rim on the front with one of my imd tires, and one new one on the rear opposite side. I hit the gas, and the car pulled hard to the left (new tire side, of course), I let off the gas, and it pulled hard right (older worn tire). Pure stupidity to pair a new and old tire on a front wheel drive car. I had to stop at a parts store to jack my car up and finish properly rotating my tires to make the one hour drive home. These morons should be sued and shutdown for incompetence!

I went in because I had tire low on pressure and my light was burning on the dash. When I got there at 3:15PM I was told there was 2 people in front of me. An hour and 15 minutes later I was told that they had a lot of appointments show up but I was still
on schedule fo 5:08PM. At 5:08 they told me they had a lot of call in appointments and they were automatically moved to the front of the schedule. And that I would be taken care of by 5:30PM. They finally came and got my car and moved it into a stall. 10 minutes later came and told me the tire was unfixable. To call in and make an appointment is a good thing because you can wait at
home until your appointment. But you shouldn't be put in front of customers that were there before you called in. You should not automatically be moved to the front of the line. I will never shop at the Discount Tires in Burleson Tx again.

The personalized service from the very beginning , starting with phone conversation was beyond reproach. The customer first rule is in practice during every aspect of my visit . From the updated communication by phone to first meeting at appointment time the staff is knowledgeable and so friendly . Tire prices were as advertised , the labor done in timely manner , the techs are as friendly as ever . I speak from experience , owning an automotive business for 22 years , dealing with the public and car issues , I can tell you this Discount Tire in cartersville ga. Does it right , top notch . I’d recommend this business to anyone in need of tires , or service . It was a very refreshing experience I must say . Thank you

I had to special order my tires-no biggy. While on the phone I requested to make an appointment and was told no just come to the store and we will take care of you. I went the day after I was notified the tires arrived and waited 20 mins before a sales rep spoke to me and was told I had at minimum a 1 hour wait. I declined as I had kids with me and that was not ok for the schedule I had that day. I came back 3 days later and was paid in full in about 10 mins and was told they would be with me shortly to get my 2 tires mounted. I’ve been waiting on my car with my kids for 1hour and 45 mins and still no service member in sight. They were certainly ready to take my money but as for physically doing the manual labor of getting my tires handled up on….I’m pretty annoyed. This is the first time I have ever had this problem at this location and I’ve been a loyal customer for 5 years with at minimum 2 visits per year for tire maintenance/purchases.

Edited to state I will NOT be back.

I love. Discount tired great service highly recommended

I was at the store in Kirkland Washington. The staff was very friendly and helpful. I was looking to install some mag wheels on a older car. The rims were a uni-lug design so they were unaware how they worked. They typically don't make this style much anymore however, they were very open to learning about them and making sure I was getting the right wheel washers that were needed to adapt to adapt them to fit my vehicle. I have purchased many tires from his store just because of my interaction like yesterday with the staff.

I went to the new store in Montgomery TX. Just wanted my tire air checked.
Very poor planning for whoever designed it.
There is a small outdoor bay for air checks. I have a Ford f150 and had to jump the curb to get my truck in the bay. The parking lot does not go around the building so I won't be taking any of my trailers here. Trying to back out with incoming vehicles will be a chore so I won't bother. Very poor planning.

**A Lifelong Customer’s Disheartening Experience with Discount Tire, Las Vegas, NV**

I have been a loyal customer of Discount Tire for many years, always valuing their commitment to quality and the exceptional warranty they offered on their products. For $25, I could purchase a warranty that covered road hazard repairs for free, a hallmark of their service that ensured my continuous patronage. However, my recent experiences over the past two years have severely tarnished my opinion of a company I once held in high esteem.

While I was out of town, I had my uncle purchase a set of four new tires from Discount Tire for my car, anticipating the same seamless experience I had always enjoyed. To my dismay, this has marked the beginning of a series of frustrating and concerning encounters. Every time I brought in a tire for repair, instead of receiving the prompt and efficient service I was accustomed to, I was told the tire was irreparable and had to be replaced. Each replacement came with a hefty $70 bill to repurchase the warranty, a stark contrast to the $25 I was used to.

Having spent $1400 on a new set of tires, I find it unacceptable that I should have to incur additional costs so soon, especially considering the tires had only accumulated a few thousand miles. Shockingly, I have had to replace all four tires within this short span of time. Recently, I was informed that the Pirelli tires I had bought were discontinued due to weak sidewalls, requiring me to wait a week for a replacement. This revelation shattered my trust in the company, as I had expected to be sold only the highest quality, safest products.

To compound my frustration, the replacements I received appear to be different from the originals, possibly narrower, and likely the source of my ongoing issues. The mismatch not only undermines the aesthetic appeal of my vehicle but also raises serious safety concerns. I feel betrayed, having invested a significant amount of money only to receive subpar products and service.

Discount Tire has not only let me down but has also jeopardized my safety. The confidence I once had in their ability to provide reliable, high-quality tires has been completely eroded. I am left with a profound sense of disappointment and concern for my wellbeing on the road. As a lifelong customer, I never expected to be treated with such disregard, and I urge others to reconsider before placing their trust in a company that has evidently lost its way.

Horrible service at ih 35 near fm 3009 . Gave the guy full information on my tire on phone Bridgestone alanza 27560r20 said it was in stock . Drove 45 miles arrived and the idiot said he has Bridgestone duehler tires and asked do I want it ..I have a 2024 silverado with 3 good tires 1104 miles on them . My new tire had road damage . Why would I want unmatched tires ? Then they said the tire would arrive in 2 hours it is now 3 hours and 10 minutes and no tire arrival , no apologies , not even installed which will take even longer . Complete liars and will never come again

I used to buy at Discount Tire because of their Nationwide Warranty and because of how well I’d been treated in my former hometown. Not anymore, not only was I presented with my vehicle as having my service being completed (when in actuality only one of three requests had been done - and only two were printed on my receipt) I really got the feeling I had been lied to. Special thanks going out to Jakob and Nico on 116th & Metcalf in O.P. for showing me not all Discount Tire outlets the same.

A 4/17/24 update to yesterday's review:
Though I'd really hoped to leave a 5-star review, they lost another star today after I noticed another mistake. When they removed the one tire that didn't match the other three and replaced it with the correct tire, they neglected to remove the valve stem cap from the wrong tire and put it on the right tire. Luckily, I had some extra ones at home. My advice: before you leave Discount Tire, check their work and check EVERYTHING, because they aren't going to.
*********************************
4/16/24 The last time I bought tires from Discount Tire was several years ago, and the experience was not great. This time I'd found a good price at Walmart but feared their installation people, so I submitted a price match request to Discount Tire and they matched it. I braced myself for another bad installation experience but kept telling myself this time would be different--it was going to be great!

Discount Tire (7450 S. Virginia St, Reno, NV) said they had to order the four tires from multiple warehouses, so they called me a few days later when the tires arrived. At my appointment I asked the person who checked me in to have the four tires installed on the car but save my old rear tires and put them in the back seat of my car. He said that would be fine.

A short time later (15-20 minutes?) the technician told me my car was ready! Amazed at such fast service, I was thinking "FIVE star review!" but that changed as soon as I saw the car. My old tires were missing from the back seat and when I inspected the new tires, I found only three of them were the tires I'd ordered; the fourth was a different tire.

I was afraid they'd never received the fourth tire, but after another stint in the waiting room, I was told my car was really truly ready. This time all four tires matched and my old ones were in the rear seat, and you can be sure I checked to make sure those were the correct tires, too.

Unfortunately, I cannot leave a 5-star review.

Been using Discount Tire in Phoenix for >20 years.

They no longer book early appointments, booking starts later in morning.

Therefore, people waiting for free things or fixing things get in first. When we made an appointment, was told time it would be done.

Wife and I went shopping across street, returned 45 minutes later. Car was no in stall yet.

They were 45' to 1 hour behind at 9:15. How can that be?

The reason: they do not honor appointments in the two South Phoenix locations. They say they do, being an hour behind is not honoring an appointment.

I called discount tire yesterday to request an appointment for this morning so I could get my tires looked over and refilled before I went to work. The only star I took off was due to them not able to make an appointment for me in the morning as it was “too early”, but this wasn’t really a problem for me after all because they got my issue handled within 10 minutes and I was on my way! Great customer service, and so fast!

I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone.

However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store).

Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

In Fayetteville, NC....this place rocks! I had an appt to get 2 new tires put on. When I got there the parking lot had at least 15-20 cars parked in the lot and at least 15 people working. Everyone I heard speak had a positive, fun attitude...some even joked with me. Salesmen, techs, flunkies...all spoke well and were busy doing things. I was in and out in 45 minutes with 2 new tires. Impressive.