Using Expedia to rent
Using Expedia to rent. We rated as a 2 star only because a real person with experience finally stepped in outside of dealing with two very rude customer service reps, and one of them didn't acknowledge being a manager after requesting for one. RUDE is an understatement, it was outright disrepectful, and the belief you supposed to bow down to them as a customer. O'Hare Airport stocked up with the worse service offered. All other car rental companies were nearly empty after servicing their customers very quickly, while Dollar/Thrifty had a very long line. NO LONGER WILL THIS EVER HAPPEN AGAIN BECAUSE WE WILL NOT, REPEAT, NOT DO BUSINESS EVER WITH THIS LOW RATED JOKE.
