not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Mehr ansehen
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Mehr ansehen
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
376 Clapham Road, SW9 9AR, Clapham, Vereinigtes Königreich
- 02076 270670
4,5
Hervorragend
158 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dreams are a very good friendly company…
Dreams are a very good friendly company easy to use and good customer relations
15. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I am really disappointed about the…
I am really disappointed about the service delivery never arrived at the date and the information in the shop rude the man in the shop hung up on me and now I don't my bed and I have to mended the someone else mistake so if I am you thinking twice to go a purchase on dreams Clapham Common shop
7. Juni 2026
Antwort von Dreams - Clapham
Good Morning Karina,
Thank you for taking the time to leave us your review and for speaking with me today.
I am very sorry for the experience you have had regarding your delivery, I will send you an email with what we had discussed and update you as soon as possible.
Kind Regards,
Faye
no lies no hard plus delivery was on time
no lies no hard sale bed base is perfect. from buying in store to delivery everything was spot on
30. Mai 2026
the sofa bed is so uncomfortable to…
the sofa bed is so uncomfortable to sleep on really is i bought a mattress topper to try and help but its no defferent up most nights with backache
8. Mai 2026
Antwort von Dreams - Clapham
Good afternoon Martin
Thank you for your review. I am sorry you are not finding the sofa bed comfortable.
I can see you spoke to our Customer Service team yesterday who have agreed a reselection.
Please let us know once you have chosen a replacement and we will get this on order for you.
Many thanks
Peter
The staff at Clapham were excellent
The staff at Clapham were excellent. The were knowledgeable about each product and gave all the information you would need.
Olu was exceptional he is an asset
to your company.
19. April 2026
Next Day delivery
I initially left a very low rating for Dreams due to poor communication on when my mattress would be delivered, specifically in relation to Next Day delivery when ordering on a Friday - I was told in the store I would get a call later that day to arrange delivery, I didn’t receive a call and when I followed up on Monday the online help said that if you order on a Friday, it won't be delivered until Tuesday. While I still believe they need to be clearer in store about what Next Day means, they contacted me after my initial review and took steps to address my complaint which were appreciated and this together with the quality of the mattress have led me to revise my score.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dreams - Clapham
Good afternoon Jane
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are experiencing a problem with the delivery of your mattress, I had tried to call you so we can discuss the matter further but I was unable to reach you.
I have since sent you an email, and I look forward to speaking with you soon.
Kind Regards,
Nick
Best bed that I’ve brought I’ve had the…
Best bed that I’ve brought I’ve had the best sleep in ages
27. März 2026
Very kindly persons , very helpful
Very kindly persons and very helpful,help me make the the best dicison even the best deal for my self since the beginning of the order until delivery great service
And the mattress I by so good
I very happy an the word spread around to my friends soon as they need something
21. Februar 2026
Very pleasant experience
Very pleasant experience. Ola guided us through the wide selection of mattresses, and after we selected the one we loved, Ola offered us a good deal including extended warranty. The delivery was fast, the delivery guys moved our order to our appartment (ground floor). The mattress is the best I've ever had, so comfortable. I wake up every morning feeling restful and happy.
6. Februar 2026
ITS SO COMFY I DONT WANT TO GET UP IN…
ITS SO COMFY I DONT WANT TO GET UP IN THE MORNING. I COULD LAY THERE ALLDAY GIVEN THE CHANCE BUT I HAVE TO GET UPI
30. Jänner 2026
The customer service was very…
The customer service was very professional, helpful and friendly.
25. Jänner 2026
I am enjoying my new mattress, my sleep is sweet!
The service I received in the store was efficient and polite. I received my mattress within the stated time slot. The guy that delivered the mattress was courteous. Great service I will highly recommend this store/ company!
23. Jänner 2026
Excellent Customer service
Excellent Customer service, Prompt Delivery, durable mattress I have always bought durable mattresses, pillows etc from dreams. Not disappointed on recent purchase. Will readily recommend.
31. Oktober 2025
Clapham, London Dreams - Bed review
I had a great experience overall! The sales assistant in-store was fantastic—really helpful and made the process easy. The bed is exactly what I wanted, and the delivery team did a great job. The only thing I’d mention is that the delivery time was a bit longer than expected, but it was worth the wait. Very happy with my purchase!
6. Dezember 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.