We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... Mehr ansehen
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... Mehr ansehen
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Gallagher Retail Park, PO7 7UL, Waterlooville, Vereinigtes Königreich
- 02392066397
4,9
Hervorragend
218 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Shop wasn’t open when it should have…
Shop wasn’t open when it should have been. Assistant let us wander to look at items. Told him what we were looking for and he did look on line but told us item was out of stock. I then looked at home and ordered the item straight away with choices of delivery.
10. Juni 2023
Antwort von Dreams - Waterlooville
Good afternoon,
Thank you for leaving us your feedback.
I am sorry to hear that your local store was not open on time.
In order to gather some additional information, I did try to call you but appreciate that you may have been busy. I have since sent you an email and hope to receive the information I have requested as I want to ensure we look into the issues you have reported to us.
Many thanks,
Kishan
Very nice customer service and great…
Very nice customer service and great quality product, timely delivery and overall good dealings
2. Juni 2023
Great service. I was kept informed about the time of…
I was kept informed about the time of delivery. I had ordered a mattress and they took it upstairs onto the bed and took away the old one. Very happy with the service from the delivery guys.
21. Mai 2023
Staff were extremely helpful and I’m…
Staff were extremely helpful and I’m pleased with my new bed.
2. Mai 2023
Lucy was a great sales person
11. April 2023
Bewertung ohne vorherige Einladung
The divan base had grey smudges on it
The divan base had grey smudges on it. It looked as if the workers did not wear gloves when they constructed it.
The we bed itself was exactly what I wanted and the staff at the showroom were very helpful and I would definitely recommend them, just a shame they were let down by the manufacturing side.
Update-weds 12/4
Leanne from customer services contacted me after the above review and offered to replace the divan or offered me a 20% refund. Excellent customer service as I was not expecting any response.
8. April 2023
Antwort von Dreams - Waterlooville
Good Afternoon sharon,
Thank you for taking the time to leave your review, I am sorry to hear of the marks on your new divan base.
So that I can look into this further and discus with you I have emailed you asking for photos of the marks.
If you could please get back to me with these then we can discuss further
Kind Regards
Leanne
The best mattress I have ever had
Excellent service from shop and delivery drivers. The Tempur mattress and pillow are the best ever and have never slept so well. Worth every penny.
Dreams are brilliant and totally recommend them
31. März 2023
Looking for a new mattress got told to…
Looking for a new mattress got told to go to dreams
2. März 2023
Good selection of products in store to…
Good selection of products in store to see and try. Ordering process was quick and easy. Bed delivered at a time that suited us. Everything exactly as it should be.
15. Februar 2023
Great quality good service
19. Februar 2023
Calm atmosphere and knowledgeable staff
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea where to start. A very calm store with a wide range of options and knowledgeable staff.
25. Jänner 2023
Bewertung ohne vorherige Einladung
Amazing matress
I bought Tempur mattress and this is the best mattress ever. It is so so soft and comfortable, I absolutely love it. It is expensive but so worth it. Highly recommended.
10. Dezember 2022
Bewertung ohne vorherige Einladung
Excellent advice and service
This is a small branch and we went there (after our old bed collapsed on Christmas Day) because we previously bought a bed there very successfully. Although the display is limited we were very well advised and are confident we have what we want.
28. Dezember 2022
Bewertung ohne vorherige Einladung
An excellent shopping experience
Assistant was very personable, knowledgable, helpful and courteous.
He found us exactly what we needed at a price that was right for us. 28
28. Dezember 2022
Bewertung ohne vorherige Einladung
Gareth was amazing!
Gareth was amazing. No pressure on a sale. He wanted what was best for us and couldn't do more to help. I would recommend going in and speaking to him!
16. Dezember 2022
Bewertung ohne vorherige Einladung
We needed a new bed and mattress.
When we went into the Waterlooville store,there was a relaxed atmosphere and no pressure to buy.
We had visited other stores and looked online,but felt that Dreams offered what we needed.The sleep position analyser was good to,and the matresss we now have is "as it said on the tin".Morning aches mostly gone!
27. September 2022
Bewertung ohne vorherige Einladung
Fantastic service from the…
Fantastic service from the Waterlooville Branch
5. Oktober 2022
Bewertung ohne vorherige Einladung
Friendly staff helped me pick a bed and…
Friendly staff helped me pick a bed and gave me generous discount.
9. Oktober 2022
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.