Having just had an air source heat pump installed by the team at Dwellow, we can highly recommend this company. From start to finish they were extremely professional and organised, making what could have been a stressful experience a breeze! We dealt with Marcus and he was a joy to work with - fully explained the process, kept us updated as our system was designed and then installed, and was always on hand to answer any questions. The installation team also did a great job - so clean, helpful and professional - nothing was too much trouble for them. What we particularly like about the ‘Dwellow’ approach is that they deal with every aspect of the process - getting the heat survey done, designing the most effective system for our circumstances, sorting out the govt grant, and making sure that the installation is of a high quality. Initially, we were a little concerned about paying out upfront for the heat survey but we now understand why it is so important to get this stage right - an absolutely critical step in designing the best system for our house.
To conclude, we highly recommend this company - they are a legitimately professional company in a field that can feel a little bit like the wild west when you first begin to explore the options.

Dwellow installed a heat pump and water tank at our property. I couldn’t recommend them enough - very knowledgeable, helpful professional and friendly. They worked with us and our builder to ensure the overall set up was correct, we couldn’t be happier with the end result. Would recommend to family and friends

The job was completed on time with everything left clean and tidy.
The workers were pleasant and competent. The heat pump system was operating well with everything as it should be.

Dwellow were excellent!
Lewis did the specification of the system and co-ordination very professionally and answered all my questions.
They employ local roofers to do a physical survey - not simply from online images and photos. (Thanks Ollie! ) Also local scaffolders. Delivery of all equipment organised for Day 1. Solar panels fitted same day.
Jonno Gilmorton did the Sigenergy installation. It took two days. Very neat wiring and he was friendly and generally accommodating!
The whole system works as intended and I now have all the certification in place to apply for an export tariff.
Recommended!

Installation of our heat pump all went exactly as planned. The team arrived promptly showed considerate care over the installation were neat and tidy and a pleasant team. Altogether a great job and delivered on time,many thanks.

From the start of the enquiry regarding air source heat pumps, to the final commission… the team at the office constantly checking in and informing on the process, what to expect next and talk me through everything. Huge shout out to Andrew who took the time to do all this and message me with updates. Then the team on the ground installing. Adam and the team on this side do a great job! Attention to detail, which was actually quite refreshing to see. Everything was done with quality and pride. Even after the installation, they came back the next day to do a full system run over and make sure it was fully working and then hand it over. It was all a great service by Dwello. Would highly recommend for price/service and just a great team

We’ve just had solar panels and a battery fitted by Dwellow. Really happy with the advice I received from Ian and then on the day of the install the quality of the work from Joe, Nick and the rest of the team. They kept me informed and were very kind to my kids who loved seeing the panels go up. Would definitely recommend Dwellow as a safe pair of hands. Thank you.

I had a great experience with Dwellow. I spoke to several companies before making my decision on who to go with.

Dwellow said all the right things and explained the process very well. I knew I wanted an additional battery added to my array and Dwellow said that they could install this as well, even though my solar/battery system wasn't originally installed by them.
The team worked really hard, efficiently and tidily.
All of my radiators were replaced due to their age as part of the installation process. The new ones look really nice.
The Heat Pump itself was mounted on the side of the house up high. They hired in a special lifting device to get it up there.
The Heat Pump was also connected to the backup gateway of my solar/battery system for resiliency, as per my request.

Everything I asked for was achieved. Very pleased.

I can highly recommend Dwellow.

We (well I) wanted to have solar panels, battery, gateway and EV charger installed at home since we won’t be moving for at least 5 years, so I went and got 3 local(ish) companies quotes that all had decent feedback as well as one from Octopus.
Ian McLaren spent a good hour on a call with me, bring the first of the three to discuss the options for our house and immediately gave me confidence that he knew what he was talking about. As it transpired, all 3 non-Octopus) companies all came back with very similar design recommendations. I discounted octopus early on as it was done via and automated bot and despite me then submitting photos and videos for a bespoke quote, they didn’t come back to me with one, plus their base quote was higher than 2 of the 3 others anyway.

Dwellows quote wasn’t the cheapest but was close to the cheapest one, and because of the good discussions we had, I managed to convince my wife that we should go ahead and get the installation done, promising her that it wouldn’t look ugly or unsightly, with the battery and gateway hidden under a bush/tree on a side wall and only the corner of a couple of the solar panels visible from the road.

Ian and particularly the electrician, Nick, were both superb, turning up when they said they would and sometimes working until late in the day due to late/poor deliveries from their supplier(s).

Final result is that my wife has posted on Facebook “ Not going to lie, I was somewhat apprehensive when Simon said he wanted to have solar panels installed, but to see the cost savings we have already made in just 24 hours I now know it was a great decision!!” she didn’t mention the change to how the house looks, which was also positive!

I am a fussy person when it comes to trades and would definitely recommend Dwellow to anyone (and indeed already have to neighbours).

Dave and Adam from Dwellow just completed my installation of a Vaillant Arotherm Plus heat pump, plus 7 radiator replacements. They were great - very courteous, tidy, careful and considerate. All the work was done on schedule and as per the commitment made by Lewis in the Dwellow sales team. Everything was tested and working successfully when they left. Nothing was left unfinished or needing to be tidied up afterwards. They were very careful not to damage anything in lifting the very heavy heat pump through the house to the back garden at the start of the job, and they did a great job in particular in figuring out how to fit the cylinder and all the pipework into a very tight airing cupboard. I recommend Dwellow highly.

I am looking to install an Air Source Heat Pump.

I had an initial conversation with Ian Mclaren, and was very impressed by his immediate and practical grasp of the issues that our property presents.

We have been unable to take forward the installation with Dwellow for logistical reasons, though our strong preference would have been to proceed had that been possible.

Even so, Ian has offered to sense-check any offers that we might receive from other companies because he realises that most people do not have the knowledege and experience to make competent judgements.

My impression is that this a very decent company, and on the basis of the limited contact I have had with them, I would not hesitate to recommend them.

I recently had a fantastic experience with Dwellow. Ian, the owner/manager, was extremely friendly and knowledgeable, taking the time to talk me through the process endlessly, ensuring I understood all my options. He was very approachable and made the whole experience feel very personal, even coming out to do the handover in person.

The team who carried out the work were equally impressive - friendly, efficient and completed the installation of my heat pump and new radiators in just 3.5 days, leaving the site spotless.

I sought quotes from four different suppliers and, without hesitation, I would recommend Dwellow to anyone looking for a reliable and professional service. Their attention to detail and commitment to customer satisfaction was clear throughout.

Just had our Air Source Pump fitted today, by Dave, Adam and Danny from Dwellow,
They did an excellent job and thoroughly professional, engaging and friendly.
Explained how the system works and didnt stop from start to finish.
Definately recommend the company from start of quote, to installation. Great job Thanks

I have booked 30 min consultation twice now and both times they have been cancelled a short time before the appointment. One because the person was now travelling, the others because of no childcare. Why have the calendars open with dates if you can’t attend?
If you can’t get to the first appointment what is the likelihood of installation on time?
Update
I had a call from the director who appologised. He then went out of his way to help and provide great impartial advice even though we are probably too far away for his company. Sometimes things go wrong but it’s how they get put right that counts!!

I am so glad that I found dwellow, and happily join the chorus of five star reviews. From an exploratory, non-binding, discussion with Ian that was pitched to exactly the level he judged right from my enquiry, to the fully functioning Vaillant aroTHERM Plus 12kW air source heat pump and associated system that he designed, I have been delighted.

Ian exudes quiet confidence in his skills and experience and resolutely keeps his promises. Vitally, so does his cheerful and efficient team keep theirs. If they say they are going to arrive at 8:30am despite a two and a half hour drive first, you'd better be ready (I was) because that's when they will turn up. Every day for the week required and a few more days to handle some unexpected snags. Never once did I worry or waste my time.

The quality of installation is top notch, the coefficient of performance bang-on where it was estimated, and equally indicative of proper heat loss calculations and correctly sized radiators (but able to keep microbore piping), the house we have expensively heated with LPG for 20 years now has a warm embrace that's been absent before. No more hot and cold spots. It just feels 'right'.

As with any technical installation there will be unexpected challenges but each of these was expertly handled. Ian and team did a great job of keeping me informed, but reassured and worry-free. This is both an art and a skill founded on ownership that was great to feel. In fact, if I was asked to think of one word to describe the experience, that would be it. Ownership. Everyone owns their responsibilities and wants to deliver success.

Well done, dwellow. You set the lead for all others to follow.

Steve

I had been looking to have a heat pump for my home for some time. I had done a lot of research. I had surveys and quotes from other companies which left me unsatisfied.
I came across Dwellow entirely by luck. My experience with Dwellow has been excellent. Starting with a punctual phone call from Ian and a detailed discussion, he initiated a new survey which was very thorough (Apex). My requirements were somewhat complex with new heating for the kitchen and 10mm microbore. Ian came up with individualized solutions, all the while keeping the budget in mind. The cost was vastly lower than others I had received.
Once I approved the contract, Dwellow organised the installation quickly and did all the paperwork for permissions.
The installation was done by Adam and Dave who were polite, extremely professional and very skilled in their job. They kept the house as clean as possible and kept us informed about progress and next steps right upto handover. A slight hiccup with the electrics was swiftly corrected.
Dwellow offer a 2 year workmanship guarantee but Ian continued to respond quickly for support with tech. I really appreciated him talking me through some initial trouble shooting by short whatsapp videos.
I highly recommend Ian and his team at Dwellow for anyone thinking of installing a heat pump ( and probably any other central heating)

Great company that were willing to work hard with us on a tricky installation and didn't get up when the going got tough!

Fantastic support from everyone involved in the heat pump design and installation. I needed a quick install and Ian supported me throughout with a well thought out system design. The installation was friendly, clean and professional, thanks Adam, Dave and Damien! So far the house is far more comfortable than with the previous system and the efficiency is great.

I can not praise Ian and Craig from Dwellow enough.
I have a 5 bedroom house (194m2) with three bathrooms. I just bought the property and wanted to replace the oil boiler with a heat pump.
I went through their website for a quote to get an idea of the price. I then contacted Dwellow and set up an appointment to speak to Ian. I would like to add that I have been to about 15 other installers; to get quotes and ask what they would and would not cover with the installation. By the time I spoke to Ian I had a very good idea about what I wanted and how I wanted it.
By the end of the discussion we had agreed a number of things and I was happy to pay the £200 deposit for a survey. This tells you the size of the heat pump through your 'heat loss' survey. For my house, every installer recommended a 12kw heat pump. I was sure that this was not the case. The survey came out that a 10kw heat pump would suffice. This is what Ian suggested before the survey. I had a choice of an Ideal Logic Air or Vaillant 10Kw heat pump. The Vaillant needed planning permission and was nearly 2m high. I decided on the Ideal. I would like to add most other installers will only offer you one heat pump make as they are tied to that brand. With Dwellow this is not the case.
Throughout the process Ian would phone and email within the day; to answer my many questions and changes within the design.
I have 10mm microbore piping which was an issue with some installers, but not Ian and his team.
I also had a bespoke service as I wanted to change 13 radiators and mostly for designer ones. The heat survey specified 7, but with no V.A.T and having the opportunity, I wanted to embrace the change.
The installation was undertaken by 'Reactive' from Corby. Who were brilliant. Craig from Dwellow oversaw the process and the commissioning. Any problem or question; he would answer; he is so professional and friendly. A really wonderful gentleman.
The work took 3 days and the commissioning another day. I wanted it installed in the spring/summer so it was not so cold with the heating off.
From initial contact to installation was just over a month. Dwellow will take care of everything; installation of heat pump, decommissioning of old boiler (taking away materials) and apply for the £7,500 BUS grant on your behalf. Brilliant!
Dwellow with Craig and Ian are an amazing team and make everything specific to you. I have had the heat pump in for over a month and it's quiet and we have so much hot water. It's so easy to control.
I highly recommend Dwellow. Ian and Craig make what could be a stressful process a pleasure!

We had a heat pump installed by the team, and couldn't be happier.

The whole experience was great from start to finish. The team spent a lot of time working through the most suitable solution for our property, communication was timely and well detailed.

They're a great company if you just want them to work everything out, or (like me) want to understand and optimise the system for your needs.

Incredibly professional and excellent service.

We had an issue a month after intialltion due to a faulty part. They diagnose and rectified the issue within a couple of days, all covered by the warranty.

Would recommend to anyone who is looking at a heat pump installation.