Extremely Poor Customer Support, Unresolved KYC, and Serious Data Privacy Concerns
Extremely disappointing experience with this payment gateway.
I signed up to use their services to sell my online course, but my KYC verification has been left unresolved with no clear explanation or timeline.
Despite repeatedly following up with their sales representative, I've received no meaningful updates. For the past four days, I've messaged them every single day, only to be left on read without a response. It's frustrating to have to chase a company repeatedly just to get a basic status update.
What's even more concerning is the lack of an account deletion option on their platform. After losing confidence in their service, I emailed their support team requesting that my account be deleted, especially since it contains sensitive personal information, including my banking details and residential address.
That email has also gone completely unanswered.
At this point, my concerns go beyond poor customer service. I'm genuinely concerned about how seriously this company handles customer data, privacy, and account deletion requests.
If this is the experience during onboarding, it makes me question how reliable their support would be when dealing with actual financial transactions.
I still haven't received a resolution to my KYC issue or even an acknowledgment of my account deletion request.
Customers shouldn't have to publicly complain just to receive basic support, especially from a company handling sensitive financial and personal information.
Based on my experience so far, I cannot recommend this service.