Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Mehr ansehen
Unternehmen hat geantwortet
A really really good phone/ iPad tech insurance. They are really competitively priced for your device, they explain everything thoughtfully & patiently. As soon as you speak to them your cover arrives... Mehr ansehen
Unternehmen hat geantwortet
Spoke with Helen about purchasing an inurance policy. She was polite and quick. Easy process with no issues.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Kontaktinformationen
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Vereinigtes Königreich
- www.eclaimcity.co.uk
4,8
Hervorragend
470 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Great customer service from the…
Great customer service from the gentleman I wish I got his name
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hey Courtney,
Thank you so much for your kind feedback! We’re delighted to hear you received great customer service. We’ll do our best to identify the gentleman who assisted you and make sure your praise is passed on to him. Thanks again for taking the time to share your experience!
Kind regards
Hayley
Customer service lady was brilliant…
Customer service lady was brilliant start to finish
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service colleague was brilliant from start to finish. Providing a smooth, helpful experience is really important to us, and it’s great to know we got it right for you.
If you need anything else, we’re always here to help!
Kind regards
Hayley@insurance2go
Very helpful and efficient
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Francis,
Thank you for your feedback!
We’re so pleased to hear that you found our service helpful and efficient. That’s exactly the experience we work hard to deliver.
Kind regards
Hayley@insurance2go
No problems
No problems at all with insurance2go. I recently changed my phone and my policy was changed so my new phone is now insured. All it took was a phone call and all done
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Anthony,
Thank you for sharing your experience — we're really pleased to hear that updating your policy was quick and straightforward. It's great to know our team were able to get your new phone covered with just a call. If you ever need anything else, we're here to help.
Kind regards
Hayley
Easy to get hold of by phone
Easy to get hold of by phone. Polite, clear, helpful and prompt.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Meg,
Thank you for your feedback!
We’re really pleased to hear you found us easy to reach by phone and that our team was polite, clear, helpful, and prompt. Providing a smooth and supportive experience is always our priority, so it’s great to know this came across. If you need anything else, we’re always here to help!
Kind regards
Hayley
I needed to change my policy to cover…
I needed to change my policy to cover my new phone. Helen was very friendly helpful & efficient. Excellent company to deal with.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Joanne,
We’re delighted to hear that Helen was able to help you update your policy for your new phone and that you found her friendly, helpful, and efficient. We pride ourselves on providing great service, so it’s wonderful to know this was reflected in your experience. We really appreciate your kind words and are always here if you need anything in the future!
Kind regards
Hayley
Insurance transfer to new phone
I called to advise that I had just changed my phone. The process was made so easy by the extremely helpful assistant who I spoke with. She was friendly, clear and all round a pleasure to speak with. The transfer of insurance was activated immediately without any problem. These are good people to deal with.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Thank you for taking the time to share your experience. We're delighted to hear that our team member made updating your details so easy and provided such friendly, clear support. It’s great to know the insurance transfer was completed smoothly for you. We really appreciate your kind words and are pleased to have made the process straightforward.
Kind regards
Hayley
Amazing service
Member of staff was amazing. Incredibly helpful. Nothing too much trouble. First class customer service.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Katrina,
Thank you for sharing such positive feedback. We're delighted to hear our team member was so helpful and delivered first‑class service. Providing this level of support is important to us, and it’s great to know it made a difference to your experience. If you need anything in the future, we're always here to help.
Kind regards
Hayley
Straightforward, speedy & professional!
Straightforward, speedy and professional interaction to update and confirm details of new upgraded phone and insurance cover. Good customer service experience. Recommended.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Billy,
Thank you for taking the time to share your feedback. We're really pleased to hear that your upgrade and insurance update were handled quickly and professionally. It’s great to know you had a smooth customer service experience. We appreciate your recommendation and are always here if you need anything in future.
Kind regards
Hayley
Great customer service
Great customer service to quickly and easily help renew my policy over the phone after the online option failed to work
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Thank you for your lovely feedback. We’re really pleased to hear our team were able to quickly help you renew your policy over the phone, especially after the online option didn’t work as expected. We appreciate you taking the time to share your experience and we're glad we could make things easy for you. If you need anything else, we’re always here to help.
Kind regards
Hayley
Helen (not helen) lol
Helen (not helen) lol. Was polite, funny and I have to say one of the best calls I have had in a long time. Customer service excellent
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Amy,
Thank you so much for your lovely feedback. We’re delighted to hear that Helen made such a positive impression and provided one of the best call experiences you’ve had in a long time. We’ll be sure to pass your comments on to her. If you need anything else, we’re always here to help.
Kind regards
Hayley
Great service
Great service, and competitive pricing. Swapping to new devices a very easy process.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Thank you for your great feedback. We’re really pleased to hear you found our service competitive and the device‑swapping process straightforward. It’s great to know everything went smoothly for you. If you need any support in the future, we’re always happy to help.
Kind regards
Hayley
Emma the customer service person was…
Emma the customer service person was very helpful, polite and patient
Also very pleasant to talk to .
She was very thorough making sure everything was correct
Thanks Emma
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hey Ms Shelia Dowle,
Thank you for taking the time to share your kind feedback. We’re delighted to hear that Emma provided such helpful, patient and thorough support. We’ll make sure your lovely comments are passed on to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Hayley
Great service
Call was answered quickly. The lady I spoke to was warm, polite and helpful.
She showed empathy for my situation and knowledge of the product.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hello Claire,
Call was answered quickly. The lady I spoke to was warm, polite and helpful.
She showed empathy for my situation and knowledge of the product
Kind regards
Hayley
Scam
Scam. After they will ask you for a lot of proof and documents in the end they will find a reason to refuse your claim
AVOID !!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Dear Mr Gelu Ilie,
Thank you for talking the time to leave your review.
We are sorry your recent claim was declined. To explain further, the underwriter of your Insurance2Go policy is strict in their Terms and Conditions and that the device being claimed for must be fitted with a functioning Sim card. Each claim is assessed fairly against the terms and conditions of the policy which may result in additional information being requested to validate the claim. As you did confirm that the device was not fitted with a Sim card at the time of the incident as required by your policy terms, we are confident that your claim was assessed fairly in line with the Terms and Conditions of your policy.
We hope you can appreciate that the terms and conditions have to be adhered too and when assessing any claim, the assessors apply fairness along with checking any claim circumstances and evidence against those terms and conditions.
All our reviews, good and bad are verified and genuine and we pride ourselves on reading and responding to all, as well as escalating and sharing customer feedback with the appropriate teams to ensure we are constantly learning and improving our processes and the service provided.
Kind regards
Hayley
Minimum waiting times on phone line.
Minimum waiting times on phone line.
Friendly call takers.
Excellent service
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Lisa,
Thank you for your wonderful feedback. We’re delighted to hear that our short waiting times and friendly team made your experience a positive one. It’s great to know our service met your expectations, and we appreciate you taking the time to share your thoughts. If you ever need anything in the future, we’re here to help.
Kind regards
Hayley
Great customer service Today I I spoke…
Great customer service, Today I spoke to a very friendly lady called Helen I think she was one of the customer advisers . She was very helpful great tone of voice very clear and understanding address me by my preferred name inquired about certain policies and was able to adjust a new policy and explain the details which was very thorough fantastic experience no complaints here ,service exactly what I wish to expect. Many thanks.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Jose,
Thank you for sharing your lovely feedback. We're so pleased to hear that Helen provided such friendly, clear and supportive service, and that she explained your policy details thoroughly. It’s great to know you felt understood and addressed by your preferred name. We truly appreciate you taking the time to leave this review and we’re delighted the experience met your expectations.
Kind regards
Hayley@insurance2go
It was getting complex but Helen at Insurance2Go made it simple
The number of polices we had went from 2 to 4 and now to 5.
Helen was able to help me convert all 4 existing policies including replacing 1 with a new device to a new 5 device bundle.
Helen was amazing and very helpful.
Thanks so much for making the update so easy!!!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hey Stephen,
Thank you for taking the time to share this wonderful feedback. We’re delighted to hear that Helen was able to make your policy updates straightforward and support you through moving to a 5‑device bundle. It’s great to know the process felt simple and well-handled. We truly appreciate your kind words and your continued trust in us. If you need anything else, we're always here to help.
Kind regards
Hayley@insurance2go
Really impressed so far!
Spoke to Helen regarding changing a new policy, superb friendly service, really good customer experience.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hey Paul,
Thank you so much for sharing your experience, Hayley. We’re delighted to hear that Helen provided such friendly and helpful support while guiding you through your policy change. It’s great to know you felt well looked after. If you ever need anything else, our team is always here to help.
Kind regards
Hayley
Excellent service as usual!
Excellent service as usual!! Very quick and easy to do. Many options for cover. Wouldn’t go anywhere else for phone insurance. Thanks. 👍
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Citymain Administrators Ltd
Hi Louise,
Thank you so much for your wonderful feedback! We’re really pleased to hear that you found the process quick, easy, and full of suitable cover options. It’s great to know you’d choose us again for your phone insurance. If you ever need anything, we’re always here to help.
Kind regards
Hayley
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