Electric Ireland Bewertungen 

So I went on pay as you go in 2015 with electric Ireland not because I was in debt but because I liked the idea of having no bills. No I switched back to bill pay on Saturday as it was cheaper than the meter prepay. Only to look online this morning and discover I have a bill of 418 euro. No one can answer me correctly on how/why I have a bill when I have been paying for my electricty consumption as I use it. Customer service are ridiculous. Waiting on a call back so we will see. I will follow up with the outcome.

To be honest nothing has gone right. I would say everyone seems incompetent. We have been trying to switch to them and be their customers for the past month and a half and the switch still hasn’t taken effect. I have had to call 4 times over the period and every time I hear “it takes 2-3 business weeks to resolve” and then I call to follow up and nothing has been resolved or done. None of the parties communicate and there doesn’t seem to be any understanding of what is going on. At this point I just want to get set up to switch to another company since this level of incompetence is rediculus. And this is how bad it is for them to win me over as a customer I can’t imagine the customer support once you’re actually in. Would not recommend.

Very disappointing experience with Electric Ireland. The usage insights and information being provided on my account appear to be incorrect, and despite raising the issue, I have not received a satisfactory explanation or resolution.

When I asked them to check my meter to determine whether there was an issue, I was told that I could be charged around €198 for the inspection. It is extremely frustrating to be asked to pay such a significant fee just to investigate a potential problem with the meter or the information being provided.

If the company is providing incorrect usage insights, customers should not be left to bear the cost of investigating the issue. I expected much better customer service and support.

Overall, a very disappointing experience. I hope Electric Ireland reviews this matter properly and improves the way these issues are handled.

SCAM company. Read about how they stole money from people.

I was with Electric Ireland for a number of years and decided to leave them due to expensive prices. I was always in credit with my account but when I tried to get my money back I'm just getting the run around. Nothing is moving. It's going on for over a month yet they give you 14 days to pay if you owe them. I'm not happy at all with this company and I won't every return. They don't have the common decency to pay back what they owe.

Happy with customer service .. listened to my concerned and received clear information . Very personal service . Much appreciated .. thank you

I won’t be renewing. The app tells you when to expect your bill and I know payment is taken 14 days from that. Running a household by myself with costs spiralling out of control on every level, I need to plan out my budget in advance to cover everything British notice and without exception, every month the due date of either electric or gas has changed in line. This time a difference of 3 weeks early. What a joke. As soon as my contract is up I’m going to a company who live in the real world.

I absolutely will NEVER use Electric Ireland. Customer Service is shocking. Nobody can make an actual decision. I have been 2 months trying to have a prepay meter removed from My property that a tenant installed without my permission. They continually refuse all documentation I have supplied. They will not Tell me the documentation they are expecting to receive or point me in the direction of an article explaining the process. I have asked many times for this to be escalated but they seem unable to. It's a classic example of paying peanuts to get monkeys. No one can make a decision.

Terrible onboarding system and customer service.

Do not go for this company. I will cancel the process and will go to their competitor.

A nightmare, I was out off contract ,my bills are usually €170to €200
My bills were charged at top rate which came to €411euro ,the lady told if I reinstated contract it would be energy saver 10% and she would reduce my bill to €250,I agreed , I paid half and agreed to pay rest in a week. I called 1 days later as my account was still reading €411,I was told that bills wasn't reduced ,im a liar ,honestly the worst customer service ive felt with. All calls are recorded so I asked for appeal and listen to call,I was told that would take 10 days ,and by that stage my cooling off period had expired,

I pay my bills online 5 minutes after I receive notification by email.
I received no notification this month and found out by chance that they were having a dispute with Gmail.
They suggested I change my email host!
They didn't consider sending a paper bill or notifying customers.
As a result I have been penalised by losing my pay on time meagre bonus and I must pay for paperbills going forward.
No way would I trust this company with direct debit payments or anything at all.
They refused to connect me with a senior employee following days of email exchanges with a bot or a bot like human who refused to understand plain English.
I emailed their CE who never replied and I emailed CE of ESB who replied that Electric Ireland is a separate company and they had forwarded my email to them. Hardly helpful or remotely interested.
I saw no public announcement about this fiasco.
Zero respect for loyal or vulnerable customers

I see they have not claimed their profile here and that figures.
Disgusted!

It took me two days to get the gas turned back on after it was shut off without any warning.

Two years ago my average electricity bill was 150€ . Now for same usage i pay around 240€ and last month i got letter with another 10% bill increase . I move to other company . Stay away from that greedy company .

Customer service is terrible. They can't speak English so just hang up on you.

Electric Ireland took an unauthorized duplicate payment of €89.58 from my account over the weekend, leaving me completely short of essential funds. This unprovoked error caused me severe financial distress, extreme anxiety, and left me physically shaking and sick to my stomach this morning.To make matters worse, their systems were down this morning when I tried to get it sorted. When I finally got through after they came back online, the staff were incredibly dismissive and bluntly told me to just call back when it processes. There was absolutely no acknowledgment of the distress they caused, and no mention of a goodwill gesture for their severe service failure.My bank was significantly more helpful and supportive than Electric Ireland. I have now been forced to open an official transaction dispute with my bank just to protect my money from this company. This is a shocking way to treat customers. Absolutely disgraceful service. IF I COULD GIVE ZERO STARS I WOULD

Waiting on Bill the last 2 weeks. Rang electric Ireland to see where is our bill, terrible customer service.No help at all.

These people shouldn't be allowed to provide power in our country. Price hikes over charging no support ,I know we don't have many options in Ireland but these people take the absolute P×××

I spoke with a lady called Justine who was polite & professional. Her tone was reassuring & warm & she answered all of my questions. In a week when we all got the bad news about the price rises it's good to know that at least the people on the phone do care & are understanding. Well done Justine & thank you.

Regards, John

Seriously person in call centre couldn't speak English, ESB a joke!

When my mother passed away, Electric Ireland told me the balance on her account was nil. Some three months later I received a LEGAL DEMAND LETTER from a Hugh Ward & Co Solicitors, demanding payment for an outstanding bill for Electric Ireland. I was never sent any invoice in the first place, nor was the Estate. An absolutely shocking way to treat customers who were loyal for more than 30 years. Shame on you as a company.