Ellisgrey Bewertungen 

Beautiful selection. I bought a piece for my wife and it was 100% a winner. Thanks for everything!

I had paid for stock from this brand for multiple shops 4 months ago, yet I have still not received all stock ordered. I had personally chatted to the owner In January who explained they would be sent latest by the following Monday. However this was not the case and we have still not received all orders that were paid for.
Communication by this brand is also non existent .

Looking at other reviews this is a common theme ...

I purchased my giraffe necklace, which is beautiful! I placed the order and left a note as I wanted to wear it to a wedding at the end of that week and they made sure that it arrived in time. 10/10 for customer service, beautiful and item and pretty packaging.
Thank you!

Ordered the lovely butterfly necklace for my girlfriend online after seeing it at the Makers Market. Their customer service over Christmas was impeccable regardless of how busy the were and they made sure the necklace arrived in time for us to travel. She’s had it for over a month now, no discolouration, still glittery, stunning!

I’ve ordered so many times from Ellis Grey after coming across their products at a local makers market. Not a day goes by where I don’t wear at least one of their items. The designs are unique, yet timeless, prices are good and customer service is brilliant. They are my go to for gifts too.

Really lovely little brand. I've bought a few pieces now, really beautifully made, well presented and arrive fast and safe! Great work guys!

Order never received and unresponsive to offer a refund. It’s a scam! Really disappointed. Having read the reviews now looks unfortunately like a common problem!

Don’t trust this website to actually send out its products you pay for!

I saw this brand at a makers market, the particular necklace I was looking at had just been sold so they directed me to their website (gave me a card with a QR code on).

I ordered said piece online, got an email to say it had been dispatched…but never got my order. I emailed them twice to ask where my order was and still to this day I haven’t had a reply. I had to put in a claim with my bank otherwise they would’ve just kept my money.

So sad they are taking up the space at local markets when they’re just massive frauds - makes sense you can’t even leave comments on their instagram posts, just shows they know exactly what they are doing!

Never had a service like this and don’t know how they’re getting away with it

Update from reply I’ve had -
Even when I look at tracking now, all I see is ‘we’re expecting your parcel’ from Royal Mail - I have not received any item from your business.

I also completed the contact form on your website and sent an email on the 20th of November 2025. I have proof of all of the above.

To insinuate I’ve tried to claim money back and keep an item is insulting.

DO NOT BUY FROM THESE

they are based in China

6 weeks delivery

They don't deliver everything

They send wrong sizes

You then have to return the goods to China at your expense

The quality is very poor

It's a SCAM

THEY DO JOT HAVE A SHOP IN LONDON ITS A FAKE !!!

My order was never sent out. Zero response to any messages or emails. Save your money and do not buy from Ellis Grey.

Unfortunately, I read these reviews far too late and have noticed that many, many other customers have experienced the same issue. Avoid buying from this company at all costs.

If I could give zero stars I would.
The easiest way to sum up is, do not trust. My experience has been awful. Messages, emails and contact ignored. Item never received. When I finally received a response it was unpleasant and defensive.

I have ordered twice from this company.
I received only one of first 3 items ordered and paid for. I made another order to try and kickstart a response assuming an error, and then only received one of the further two items ordered.
No email, phone or post response. Insta message deleted. I am now approx £60 out of pocket plus lost presents.
As a small independent business myself this is really disappointing especially as I visited
the stall and loved both the products and the friendly stall staff. I hope this problem can be addressed and sorted asap.
Update in response to recent message from Ellisgreyjewellery:
2 orders were made and I was responded to via email from Ellisgreyjewellery based in Cheshire - Order nos 72 and 82. Each delivery had missing items as above.

Ordered earrings as a birthday present...but sadly they (so far) have not arrivied despite numerous attempts to contact the seller. You seem to not be able to review products anywhere or post on social media.
Customer service seems non existent. There is no point emailing. You get nothing back. It's a shame as look like lovely jewellery. But I do not recommend.

EDIT: Since, I have had a reply on this review. But I can confirm this is the correct seller. Ellis grey jewllery. I have the the proof in my emails. And similarly to others, I first saw the brand at Manchester Makers market and ordered from not on the highstreet. I did eventually recieve the product, but the above review still stands. And now seem to be blaming another company for the bad review.

Edit:
Order number was 84533391.
I am also confused how in the updated reply EllisGrey say they don't operate in Manchester yet have responded to a 5 star review where they mention seeing them in Manchester. Also 'failed to provide even a order number', is very strong given you requested this information less than a hour ago and have provided it here.

Edit: seller is now accusing me of 'hiding the fact I bought from not in the highstreet', when in above edits I mention I did so. The review about the replies and emails to EllisGrey and lack of customer service in original review still stand. I don't understand why ellis grey continues to go back on words - now removing their comment 'we don't operate in Manchester', when I pointed out they did. I know you're an independent company which is a real shame trying to find excuses for any bad review. But it seems others have had similar issues.

I placed an order of jewellery at Ellis Grey Jewellery at the start of December 2024. Unfortunately, my order never arrived, and despite numerous attempts to get in touch, I have received no response.
I’ve emailed them over 15 times, sent messages via social media and their website. I've also left comments asking for a response via Instagram but none of these have been acknowledged. In fact, I’ve noticed that any comments I (or others!) leave asking for a response to orders not arriving are swiftly deleted, which is incredibly frustrating. It's clear that customer service is non-existent, and they are actively ignoring their customers.
While I completely understand that things can get lost in the post, especially during the busy holiday season, the lack of communication and the failure to resolve the issue is inexcusable. I genuinely wanted to support a small business, but this experience has left me extremely disappointed. I’m sharing this review to hopefully prevent others from going through the same frustrating experience.
I sincerely hope the company takes responsibility and responds to the ongoing issues.

Update following Ellis Grey’s response (one year later):

The implication that my comments on Meta platforms were removed because they were not “family friendly” is incorrect. My comments were simple and polite, along the lines of: “Is there someone I can speak to regarding an order that hasn’t arrived?” Similar comments from other customers asking about missing orders were also removed. It is clear they were not filtered out by the platform as they were sometimes up for hours before being deleted.

I have also respond to Ellis Grey’s request for information and provided my order number from one year ago. Saying “feel free to email us” is a little frustrating, as I sent over 15 emails chasing this order with no response whatsoever.

Also, after Ellis Grey posted their response to this review, I received a notification from Trustpilot stating that the company had reported my review as defamatory and requested its removal. Trustpilot has since allowed the review to remain as it was found not to be defamatory, just an accurate representation of my experience.

This issue dates back over a year. At this stage, transparency and accountability would have been far more constructive than disputing a genuine customer experience. Acknowledging mistakes and improving customer service would likely do more for the business than attempting to discredit valid feedback.