Ellusionist Bewertungen 11

TrustScore 2 von 5

2,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Unternehmensdetails

  1. Hobby & Kunst

Vom Unternehmen geschrieben

Ellusionist is unlike any other magic store. We aren't a supermarket for magic. We don't want to stock 'everything'. Instead, we curate & produce the wildest, most practical & visual magic on planet earth. Our products are battle-tested out on the street, with real people... to guarantee they get insane reactions. For over 20 years we’ve been training normal people, with no prior experience, to do incredible magic... And we can teach you too. Ellusionist is run by world class magicians and teachers who eat, sleep and breathe magic... and we collaborate with the top magicians in the industry. All to make your learning experience as easy and enjoyable as possible. Our job is to make you look incredible - and we will.


Kontaktinformationen

2,2

Mangelhaft

TrustScore 2 von 5

11 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 1 von 5 Sternen

Problem finding an instruction manual…

Ok I got venom by magie factory on one of the available online stores but when I got my package on opening it I can't find a download code nor an instruction and it's been a week now I haven't been able to use the product please help

26. Jänner 2026
Bewertung ohne vorherige Einladung
Ellusionist-Logo

Antwort von Ellusionist

The instructions for the tutorials were printed on the package and the tin. We've replied with this information in the support ticket you opened at the same time as this review. This product is not manufactured by us, so we are not responsible for the packaging or the inclusion of the instructions on it.

Bewertet mit 5 von 5 Sternen

I backed them at Kickstarter

I backed them at Kickstarter. Great communication and when i received my pledge it was of great quality. Their customer service is fast and responsive. Kudos!

20. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Absolutely the worst customer…

Absolutely the worst customer experience ever. Purchased a very expensive item that never worked. Completely false advertising. The item in question is Hacker by the French twins. Absolute rip off.
Shop elsewhere.

5. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

I placed an order for the Clairvoyance… Having waited now for several days for a response from Ellusionist I have not received a refund nor has there been any correspondence from this company.

I placed an order for the Clairvoyance download. I managed to login to the Ellusionist website. I then paid for the item but when I tried to download this item I was not able to do so because I was thrown out of the website. I did try to login again and went through the bot test to prove I was not a robot but this was also unsuccessful. I then went to reset my password, this was also unsuccessful. So now I have not received my download but the money has been taken from my account. I understand that their website has been updated, so there may be teething problems but as this is a download this should not have caused any problems. I am still unable to access the website so I am not able to make contact. Since writing this review I wrote a letter to the company and posted it to the address given on the web site. This was about 2 months ago and yet there is no feedback whatsoever. This is really bad for a company which attempts to take people through a learning curve. One of the worst services I have had.

10. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent experience

Ellusionist is a webshop I can only praise. I have been an Ellusionist customer for a while amd I have an excellent experience from multiple orders up to date. I had to contact customer support only once when a faulty Stack watch was delivered and I got a reply back literally within minutes with a new Stack watch being sent to me on the same day. My experience so far has been nothing different than excellent and I am sure there will be more orders coming from me in the future.

12. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

They just can't cope

Placed an order during a 24hr sale, three days later order still hasn't been processed.

Yes a slight delay is to be expected in the region of 24 hours for shipping orders, as it can be expected that there will be an influx of orders, however delays beyond that are purely down to poor staffing and commitment to customers.
If you are getting more orders than staffing can handle in a normal working day, it is then the responsibility of management/business owner to continue throughout the night until all items have been packaged ready to ship. If you can't maintain customer expectations then stop having sales and promotions that are garenteed to increase volume.

Oh and when you contact them to cancel the order they tell you that your order is shipping that day.... yet it isn't.

1. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

slow shipping but good service

Really slow shipping of parcels. It took app. 2 weeks before Ellusionist sent the parcel and another 5 weeks before the parcel arrived. On arrival, the most important product was missing without Ellusionist told me. Apparently Out of stock but without mentioning or sending an email untill we asked. And they wouldnt send a similar product!

10. Jänner 2018
Bewertung ohne vorherige Einladung
Ellusionist-Logo

Antwort von Ellusionist

Firstly, your order was placed during our free shipping weekend. We stated all over the website that there would be shipping delays due to the unexpected volume. We at Ellusionist KNEW this would happen and as a result there would be a large backlog. Delays of this nature can be frustrating, and I apologize for it. IN addition, the Los Angeles Shipping hub and the UK shipping hub were backed up as well. This 'perfect storm' of circumstances only makes the previous issues worse, and these problems not only affected us, but many other companies that ship internationally.

Regarding the sheet, when I look at our logs, it looks like you had it in your cart, but someone else made a purchase for one at almost the same time, but a few minutes BEFORE you. As a result, the last sheet was placed in that customers order instead of yours. This is unfortunate but it can happen as well. When we've got as much volume as we did going through our store as we did the system is always behind at tracking inventory minute by minute.

Regardless of everything above, it doesn't excuse why we didn't simply send you an email. My only thought to this is that because we saw that your order was delayed as much as it was that we just wanted to get it out without delaying it any further. Our intentions were in the right place, but we didn't execute as well as we could have.

I will speak to everyone involved to ensure that moving forward we communicate with all of our customers without assuming what they would like us to do.

We don't have the sheet to send you, but what I will do is have our warehouse send your son some of our decks that will not be released for sale. I'm afraid it won't make up for the disappointment you feel at this moment, but hopefully it's a step in the right direction.

Thank you for your time and patience.

Bewertet mit 5 von 5 Sternen

Perfect

This is the best magic website I have ever bought from! I have used them a few times and I really love them. The prices are fair; support is AMAZING! there really isn't any bad part to this website!

27. September 2016
Bewertung ohne vorherige Einladung

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