Energy Ombudsman Bewertungen 

ABSOLUTELY USELESS 38% NEGATIVE 1 STAR RATING ARE THEY REALLY SERIOUS ABOUT BEING AN IMPARTIAL ‘OMBUDSMAN’
IT IS A COMPLETE JOKE WHAT A WASTE OF TIME AND MONEY
OCTOPUS NOT MUCH BETTER AS WELL
SAY THEY THE BEST FOR SERVICE 😆
WHAT A LAUGH

ABSOLUTELY USELESS
I GOT £250 FOR 6 MONTHS OF HASSLE FROM OCTOPUS ENERGY
THEY ARE ALL IN IT TOGETHER
OCTOPUS OFFERED ME THIS IN THE FIRST PLACE
THE CASE HANDKER LUKE IS EARNING HIS LIVING ON THE BACK OF US TAXPAYERS
HE DID NOTHING AT ALL
AND GOT PAID THE COMPENSATION PAYMENT WAS EXACTLY THE SAME BEGORE HE GOT INVOLVED
A USELESS QUANGO GET RID OF IT NOW AND SAVE BILLIONS THAT CAN GO TO THE NHS !!!!!!!!

Excellent service from the Energy Ombudsman. The whole process was smooth, transparent and logical. My contact took time to listen and to understand my position. She provided first class customer service, always explained technical matters and how she arrived at her decision.

Octopus could learn a lot from how the Ombudsman operate.

The process was quick and easy. I was particularly impressed when I received a phone call the next day after submitting my complaint.

Completely backed EDF even though as a vulnerable customer with PTSD they allowed them to send bailiffs to my address, thankfully due to support from combat stress, and my own former comrade's in arm's, ( some in their 80's, prepared to help). No one got hurt Absolute pirate's backed and supported by the major energy companies ( manopolies marking their own homework????). You are not an ombourdsman you are part of the problem. Absolutely useless

Energy disputes can be complicated and hugely time consuming. By the time you go the Ombudsman (EO) you probably have a lot of material and correspondence as evidence. The EO, in my case, took the time to understand my evidence and made a fair decision. I didn't get everything I wanted, but the EO finally put an end to a 5 yr dispute with an energy provider and ultimately came to a fair decision.

Waste of time.

Very pleased with their help

Thorough investigation by Energy Ombudsman resulted in energy company having to take action within a set timeframe. Was getting nowhere due to a cross-metering and wrongful supplier situation so pretty complex. Excellent work by handler in advising me of the procedure with all points eventually upheld in my favour. Very grateful for this service

Is senior in years, not very good at technology, so was out of my depth with trying to complete the on line documentation. Fear Not! A conversation with the appointed case manager solved all that. After many months of trying to get a problem solved it was sorted within 24hours of the Ombudsman contacting my energy Provider. I cannot praise them enough. Thank you very much Rachel Hackney for your understanding and kindness.

We had a cross meter issue where we were paying for our neighbor's meter. Despite informing British Gas right at the start and calling and writing multiple times they did not do anything for 12 weeks. That's when we reached out to the Energy Ombudsman. They(especially George) were very responsive and understanding. They reached out to British Gas promptly and resolved the issue. We are yet to receive our refund, but British Gas accepted their mistake, issued an apology and credited our account with the extra amount that we paid and added a 200 pound goodwill amount as per instructions of the ombudsman.

What used to be a fair and impartial mediation service has descended into a corrupt dirty quango making excuses and gaslighting on behalf of energy companies who can now do as they like. Unlike all the other energy companies soft searches, E.On did a hard search on me and destroyed my credit score but the ombudsman started lying and making excuses for them and was more rude and abusIve to me than the energy company was. I hope Reform or Restore political parties sack all the new woke DEI staff or just shut the corrupt wronguns down. Utter garbage quango now and patently racist and evil.

Every single monthly bill sent to us by Utilita (going back for more than 3 years) was incorrect. This happened when they changed from quarterly to monthly billing. Bills showed I was in credit instead of debit therefore I used energy credit I didn't have. The error (debt) occurred more than 3 years ago. When I moved to another supplier, I was send a final bill with a credit figure of over £200. Then Utilita noticed their error from more than 3 years ago so they sent me a revised final bill with a debit amount. Contacted the Ombudsman who, amazingly, sided with Utilita! I had to quickly find money to pay this debt - a situation all the fault of Utilita. Will never bother with the Ombudsman again. Wasted so much time communicating with them for nothing!

Completely rigged in favour of the energy suppliers.

The energy company have over two weeks to provide their evidence and I was then given just four days to responde... I have a full time job and the energy company has a team dedicated to fighting complaints.

Absolute joke, no choice to accept as time frames make it impossible to challenge.

My case handler didn't do a good job, didn't read my complaint clearly, when I point it out after I had my four days, it was clear there was evidence that had been missed and the handler didn't understand my complaint.

I had an awful experience with OVO Energy who mismanaged my account by ending and re-starting my fixed price account (at a new slightly lower price when the government price cap reduced). I am a 72 year old pensioner on a tight budget. I explained to OVO who recorded that I am recovering from major cancer surgery. Although OVO recorded that I was added to their vulnerable customer list, this seemed to have no influence on how they perceived their service was affecting me in any of the many conversations I had with OVO staff. I was suffering serious stress and anxiety because the price cap was predicted to be re-increased two months later. I suspected I would eventually be left with much greater energy costs as the fixed price contract had been violated once unilaterally by OVO and that would give precedence for my contract to be violated again and again. OVO would not listen nor take any action stating their internal procedure required the contract to end and re-start. Six weeks following OVO’s advice that my contract had ended and then re-stated I was still trying to explain to OVO that they should not unilaterally end and re-start a contract on new terms. The reason they did not recognise this as poor practice was that at this stage the changes were in my favour. After six weeks of fruitless discussions OVO sent me a ‘deadlock letter’ I sent this letter and a lot of evidence to the ombudsman who forced OVO to properly compensate me. I am very grateful for the help I received from the ombudsman in resolving this. The contract price was not subsequently increased by OVO. This was a huge relief. However OVO Energy never once recognised nor accepted that my age, my limited pension budget, my unfortunate health issues combined with their reckless treatment of my contract with them would cause unusual stress and anxiety for me. Their ultimate apology letter 3 months after this saga started merely described my situation as inconvenient and referred to my frustration. Empathy with my circumstances was hardly recognised by OVO. At this final stage I did not posess the energy nor enthusiasm to ask for a more appropriately worded apology.

Mr Robert Marks Smith provided an exceptional level of service throughout my case. I was kept fully updated at every stage, and his communication was consistently polite, clear, and professional.

I felt that Mr Marks Smith listened only to the facts and approached the matter with complete fairness. He carefully reviewed a large amount of evidence and worked hard to reach a resolution that was balanced for both sides, and he achieved exactly that.

His professionalism was of the highest standard. He was efficient, respectful, and genuinely committed to finding a fair outcome. I truly appreciate the time, effort, and integrity he brought to my case.

I am very grateful for his support and would confidently give him the highest rating.
EG068262-26 Case reference

We had an electricity supplier issue and they were simply unreachable- uncommunicative, whilst we were out of pocket by a few hundred pounds due to their incorrect actions. The process of complaining to your supplier often leads to them issuing a standard letter offering a resolution through the ombudsman. Do not be afraid to take this step! They are excellent at drilling into your issue and reaching a resolution. Our resolution was quickly achieved, and very fair.its an Excellent impartial service.

Honestly after an already exasperating experience with Scottish Power, it has only been made more infuriating by the lack of help by the Ombudsman. The biggest failures and issues have not been addressed or resolved after the case has been automatically closed! Despite wanting to dispute my case findings, I was advised not to by my case handler, after my reply/objections were sent, she went on holiday and did not reply to my response on her return and my case was automatically closed! Now no one will reply to my emails?!

We had an ongoing issue with Ovo related to smart meter failures and difficulties in getting them rectified. After several months of delays, we contacted the Energy Ombudsman. The whole process was very effective. The online process for submitting our complaint was easy, and we had excellent support from a dedicated individual. They proactively followed up at each stage until we reached a solution with Ovo. They made a compensation recommendation, which Ovo agreed to. I can't fault the support we had.